This procedure outlines the responsibilities and processes for internally reviewing a customer complaint.
Download the PDF of the procedure using the link under Attachments.
For customers who want to seek an internal review or want more information about the process, please contact the area that provided your original complaint outcome.
For departmental staff who would like more information about the Customer complaints management framework, policy or procedures, please email
Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register to ensure you have the most current version of this document.
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