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Customer complaints management - Managing unreasonable complainant conduct procedure

Version number 1.0 | Version effective 07 January 2020
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‚ÄčAudience

Department-wide

Purpose

This procedure sets out responsibilities and a process for the consistent management of unreasonable complainant conduct arising during the management of a customer complaint.

Review date

07 January 2023
Attribution CC BY

Policies and procedures in this group

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