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Customer complaints management policy

Version number 2.1 | Version effective 07 January 2020
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​Audience

Department-wide

Purpose

This policy supports the Department of Education’s (the department) obligations to implement a customer complaints management system that complies with the Australian/New Zealand Standard on complaints management (AS/NZS ISO 10002:2014 – Guidelines for complaint management in organisations).

Review date

15 October 2022
Attribution CC BY
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