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Customer complaints management – Internal review procedure92617/04/2026 5:30:51 AM17/04/2026 5:30:51 AMinformation when requesting the internal review understand that complex internal reviews can take time to assess, manage and officer of the outcome of the internal review process STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review information sheet58643/03/2026 3:28:00 AM3/03/2026 3:28:00 AMInternal reviews are conducted in accordance with the following process The Internal review procedure contains more information about the department’s approach to internal reviews STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxWhat is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review?691243C7;45263D6E;7E87F441;59EC0CC6;150C2FF0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Customer complaints: Request an internal review577115/04/2026 6:04:00 AM15/04/2026 6:04:00 AMmore information about the department’s internal review process in the Internal review procedure and Internal review information sheet Tell us why you are seeking an internal review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxHow do I request an internal review?;Request for an internal review form3FC28CD1;691243C7https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Managing unreasonable complainant conduct procedure123113/03/2026 12:50:09 AM13/03/2026 12:50:09 AMinvolved in managing complaints or internal reviews (complaints officer or internal review officer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Request for internal review form64664/05/2021 12:50:00 AM4/05/2021 12:50:00 AMmay decide to take no further action if the reasons for seeking an Internal Review are insufficient, the request for Internal Review is frivolous or vexatious, or you have STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{EE270AF5-47B5-4FF1-93C2-E7E34858165F}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Individual employee grievances procedure129815/02/2026 5:15:22 PM15/02/2026 5:15:22 PMwhere a request for an internal review is made the Internal Review Decision Maker determines whether the decision STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing unreasonable complainant conduct procedure663713/03/2026 12:32:10 AM13/03/2026 12:32:10 AMis to be used to enable the complaint or internal review to be productively resolved by implementing review officer review and consider evidence STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Information sheet – Internal reviews of decisions regarding exemptions from compulsory schooling and compulsory participation phase65707/04/2025 5:40:00 AM7/04/2025 5:40:00 AMthe applicant is not satisfied with the internal review, they may make an application to the Queensland Civil and Administrative Tribunal for an external review of the decision STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxExemptions from compulsory schooling and compulsory participation 2F26C030https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{BB43407E-1889-47AA-91AC-A2E2B6B55485}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Individual employee grievances procedure643312/02/2026 2:02:27 AM12/02/2026 2:02:27 AMStage 2: Internal review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{28A703F5-95BA-4351-9D69-8D18CC6CC2E5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Application for internal review of special school enrolment ineligibility63151/10/2025 6:45:00 AM1/10/2025 6:45:00 AMHow to request an internal review After considering your application for internal review, the delegated decision-maker will provide you with a STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{29FF64C5-A12A-4505-8B25-2B9156F67797}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852

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