| Customer complaints management – Internal review procedure | 926 | | | 29/05/2026 6:30:21 AM | 29/05/2026 6:30:21 AM | when requesting the internal review
understand that complex internal reviews can take time to assess, manage and of the outcome of the internal review process | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 1231 | | | 13/03/2026 12:50:09 AM | 13/03/2026 12:50:09 AM | New or emergent issues can still be raised with the school or department, if required in managing complaints or internal reviews (complaints officer or internal review officer | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure | 1066 | | | 13/11/2025 12:52:51 AM | 13/11/2025 12:52:51 AM | A schools banding may change dependent on a number of factors, including school enrolment benchmarks and complexity HR Branch reviews regional feedback provided through consultation | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {71775065-7D30-48DD-A3CB-B06B2197C794} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| State special school enrolment (additional requirements) procedure | 946 | | | 4/12/2025 2:59:50 AM | 4/12/2025 2:59:50 AM | Assistant Director-General State Schools Within 40 school days of receiving an Application for internal review of special school enrolment ineligibility, review the | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DF49A9AF-3647-4917-ADCF-9102F42824D9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Child Protection Act 1999 | Director-General delegations | 4508 | | | 27/06/2025 6:18:53 AM | 27/06/2025 6:18:53 AM | Version 17: July 2025 File Ref Deputy Director-General, School and Regional Operations and Performance Registered nurses employed as registered nurses by Schools and Student Support | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx | | | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {82D35B98-FC86-4931-A61C-F655827B99FB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Application for internal review of special school enrolment ineligibility | 6315 | | | 1/10/2025 6:45:00 AM | 1/10/2025 6:45:00 AM | How to request an internal review The decision will be made within 40 school days of receiving the application for internal review in accordance with section 392 of the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {29FF64C5-A12A-4505-8B25-2B9156F67797} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Sports, leisure and recreation provider – subclass 500 (schools) visa procedure | 944 | | | 17/07/2025 4:08:33 AM | 17/07/2025 4:08:33 AM | including approval status, date approved, review date and nominating school
provide advice and support to the school principal and school staff implementing this procedure | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {07F6B560-0C7C-4B05-A894-917671C4DFD8} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 6637 | | | 13/03/2026 12:32:10 AM | 13/03/2026 12:32:10 AM | to enable the complaint or internal review to be productively resolved by implementing New or emergent issues can still be raised with the school or department, if required | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints and appeals – subclass 500 (schools) visa procedure | 992 | | | 17/07/2025 4:03:35 AM | 17/07/2025 4:03:35 AM | School principal (or delegate Internal appeal review officer service or action of EQI, EQI schools, school staff, education agents, parties who deliver the | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing inappropriate and hostile conduct procedure | 1225 | | | 5/06/2026 4:09:31 AM | 5/06/2026 4:09:31 AM | All state schools, Director-General (or delegate or wellbeing of members of the school community
conduct an internal review (upon appeal submission) and make a | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {57899041-2AA4-4970-B622-4D471B2A4EB2} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |