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Managing unreasonable complainant conduct procedure875721/01/2024 11:40:27 PM21/01/2024 11:40:27 PMWhere unreasonable conduct is identified, this procedure is to be used to enable the such as recording instances of unreasonable behaviour act fairly, reasonably and ethically in STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing unreasonable complainant conduct procedure1565321/01/2024 11:32:10 PM21/01/2024 11:32:10 PM is unreasonable if it involves actions or behaviours, which because of the nature or to support the use of the strategy, such as recording instances of unreasonable behaviour STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx696120https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complainant information sheet1544217/01/2024 3:45:06 AM17/01/2024 3:45:06 AMtable provides examples of actions or behaviours which may, depending on the circumstances, be considered unreasonable conduct Unreasonable behaviour If any new issues or matter STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx982360https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management - Internal review procedure150772/04/2025 12:22:12 AM2/04/2025 12:22:12 AMin a respectful way and understand that unreasonable conduct will not be tolerated was handled or believes the outcome was unreasonable can request an internal review by STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2599590https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure1498522/05/2025 2:12:20 AM22/05/2025 2:12:20 AMPage 1 of 12 Uncontrolled copy and be aware that unreasonable conduct will not be tolerated if dissatisfied with the way the complaint was handled or if the outcome is unreasonable STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx55321090https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Preventing workplace bullying and unlawful discrimination policy893031/03/2025 4:39:02 AM31/03/2025 4:39:02 AMabout an event or action that is perceived to be unfair, unreasonable or unlawful Refers to the persistent nature of the behaviour and can involve a range of behaviours over time STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{39AD6A6C-8DAA-4684-ABFA-FE5C5CFF8A15}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Individual employee grievances procedure1543522/05/2025 2:02:15 AM22/05/2025 2:02:15 AMan administrative decision, which they are aggrieved by, is unfair and unreasonable the conduct or behaviour of an employee, agent or contractor is unfair and unreasonable STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx74951720https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{28A703F5-95BA-4351-9D69-8D18CC6CC2E5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Customer complaints management procedure v3.25333222/05/2025 1:14:10 AM22/05/2025 1:14:10 AMPolicy and Procedure Register updates – Summary of changes to The Victims’ Commissioner and Sexual Violence Review Board Act 2024 (the Act) allows a person to make a complaint if STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx26150https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{D7BD26AF-C634-47FB-9D37-2A3DC20FD43A}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and grievances management policy1524222/05/2025 2:52:16 AM22/05/2025 2:52:16 AMor aggrieved employee's conduct is unreasonable, the department may implement strategies complaints management procedure, Managing unreasonable complainant conduct procedure and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2150420https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Principal guidelines – Student discipline1559623/02/2024 4:49:48 AM23/02/2024 4:49:48 AM.16 Determine if you require a and assistance in school discipline and student behaviour, such as (but not limited to) Positive Behaviour for Learning Coaches, Autism Coaches and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx189118720https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C112CD4D-56AA-41C7-95B4-569A329D680E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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