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CCMS
Customer complaints management procedure
Version number 3.1 | Version effective 25 January 2024 … the Customer Complaints Management System (
CCMS
) manage quarterly and annual customer …
ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure
Information privacy breach and privacy complaints
procedure
(PDF, 380KB)
Page 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at … This procedure outlines the process the Department of Education (the …
ppr.qed.qld.gov.au/.../Information-privacy-breach-and-privacy-compl…
Customer complaints management - Internal review
procedure
(PDF, 457KB)
Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at … This procedure outlines the responsibilities and processes for internally …
ppr.qed.qld.gov.au/.../customer-complaints-management-internal-revi…
Customer complaint management framework
Customer complaints can be made by … : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter … : • a decision made, or a failure to …
ppr.qed.qld.gov.au/.../customer-complaints-management-framework.pdf
Making a complaint - Easy guide
Making a complaint to the Department of Education Your complaint journey … Telling us when things go right or wrong helps us improve our services … If you are unhappy about something …
ppr.qed.qld.gov.au/attachment/making-a-complaint-easy-guide.pdf
Complainant information sheet
Refer to Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/managing-unreasonable-complainant-conduct-procedure to ensure you have the most …
ppr.qed.qld.gov.au/.../information-sheet-unreasonable-complainant-c…
Managing unreasonable complainant conduct
procedure
Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at … This procedure sets out the process and responsibilities for consistent …
ppr.qed.qld.gov.au/.../managing-unreasonable-complainant-conduct-pr…
Managing unreasonable complainant conduct
procedure
Version number 2.0 | Version effective 22 January 2024 … Ethics and integrity > Complaints and allegations | Governance … This procedure sets out the process and …
ppr.qed.qld.gov.au/.../managing-unreasonable-complainant-conduct-pr…
Customer complaints: Request an internal review
Privacy statement The Department of Education (the department) is collecting your personal information for the purposes of managing your complaint … If you are dissatisfied with the …
ppr.qed.qld.gov.au/.../customer-complaints-request-an-internal-revi…
Making a customer complaint - Information for
parents and
carers
How do I make a customer complaint … As a parent or carer, from time to time you may be unhappy with the services or actions or the Department of Education (the department) or its …
ppr.qed.qld.gov.au/.../making-a-customer-complaint-information-for-…
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