| Customer complaints management – Managing unreasonable complainant conduct procedure | 4146 | | | 8/11/2023 3:31:04 AM | 8/11/2023 3:31:04 AM | support staff to manage unreasonable complainant conduct
ensure that even if contact with the complainant is terminated, the complaint is still addressed | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Managing unreasonable complainant conduct procedure | 51325 | | | 6/11/2023 4:54:05 AM | 6/11/2023 4:54:05 AM | practice management of unreasonable complainant conduct. This replaces the Unreasonable complainant conduct matrix | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {66B9F460-E0BE-4496-81A5-DBFF6B4CACC5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 4145 | | | 8/11/2023 3:31:02 AM | 8/11/2023 3:31:02 AM | A complainant may request an internal review if they are dissatisfied with the outcome of If the complainant does not cooperate, the remainder of this procedure does not need to be | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Information sheet: Unreasonable complainant conduct | 12484 | | | 10/02/2021 4:43:08 AM | 10/02/2021 4:43:08 AM | If your conduct as a complainant is unreasonable, the department may apply the Managing unreasonable complainant conduct procedure to try and resolve your | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management policy | 4147 | | | 8/11/2023 3:31:06 AM | 8/11/2023 3:31:06 AM | customer complaints management
notify a complainant about the outcome of their complaint the department, or its staff, and the complainant is directly affected by the service or | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Customer complaints management internal review procedure | 51326 | | | 6/11/2023 2:38:27 AM | 6/11/2023 2:38:27 AM | practice management of unreasonable complainant conduct. This replaces the Unreasonable complainant conduct matrix Managing unreasonable complainant conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {1318FFE8-901E-4399-BF24-7546C81898CB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management procedure | 4148 | | | 8/11/2023 3:30:58 AM | 8/11/2023 3:30:58 AM | the department, or its staff, and the complainant is directly affected by the service or reporting
provide procedural fairness to complainants and persons who are the subject of | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Customer complaints management procedure | 51328 | | | 6/11/2023 2:57:17 AM | 6/11/2023 2:57:17 AM | practice management of unreasonable complainant conduct. This replaces the Unreasonable complainant conduct matrix Managing unreasonable complainant conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {3DBA88C8-8062-4033-8AC6-7CA037332629} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Upcoming - Complaints and grievances management policy | 51327 | | | 7/11/2023 2:54:26 AM | 7/11/2023 2:54:26 AM | practice management of unreasonable complainant conduct. This replaces the Unreasonable complainant conduct matrix Managing unreasonable complainant conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {34B2633A-00A7-46FD-BEE0-66E5A35D115A} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 3946 | | | 5/04/2022 4:55:33 AM | 5/04/2022 4:55:33 AM | The principles of natural justice and procedural fairness are applied to all complainants making a complaint to the department, complainants are encouraged to raise the matter | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |