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New and updated policies and procedures

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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The following table outlines policies and procedures that have been developed, updated or decommissioned in the last six months. Administrative updates such as hyperlink changes are not included.​

A version number ending in '0' means a full review has been do​ne and the content may have changed significantly. A version number ending in any other number signifies a minor change.

Title
Version effective
Version numberNotes

​Use of mobile devices procedure
​01/03/2024
​2.4
This procedure was updated to require all departmentally owned school and corporate mobile devices be enrolled in Intune or another school-owned Mobile Device Management platform. This was previously strongly recommended. For more information contact ICTPolicy@qed.qld.gov.au​.
​Leasing facilities for early years services procedure

​-
-​​This procedure was decomissioned on 08/02/2024. The Early Childhood Education and Care Assets Leasing Guidelines 2023 was emailed to all lessees. The 2024 revision will be uploaded to the Early Childhood website.
Making changes to school hours procedure
​22/01/2024
​1.0
​This procedure has been developed to streamline processes for changing school hours and to create consistency in relation to consultation, approval and implementation. For more information see the Summary of changes.
Preventing and responding to workplace sexual harassment policy and procedure​ ​
​22/01/2024
​1.0
The new standalone policy and procedure promote a positive culture of respect and inclusion so that all employees can be safe at work. For more information see the Summary of changes.
Preventing workplace bullying and unlawful discrimination policy​ 
​22/01/2024
​1.2
​This policy was updated to remove references to sexual harassment on the launch of the Preventing and responding to workplace sexual harassment policy. For more information see the Summary of changes.
​​Individual employee grievances procedure​ 

​22/01/2024
​4.3
​This procedure was updated in relation to requirements of the Preventing and responding to workplace sexual harassment policy and procedure. For more information see the Summary of changes​.​ 
Complaints and grievances management policy
​22/01/2024
​1.0
​This new policy provides an overarching picture of the department's complaints mangement processes, and replaces the Customer complaints management policy. For more information see the Summary of changes.
Customer complaints management procedure
​22/01/2024
3.0​​This procedure has been updated to align with whole of government requirements, including timeframe changes, and strengthen human rights information. For more information see the Summary of changes.
Customer complaints management – Internal review procedure

​22/01/2024
​2.0
​This procedure has been updated to align with whole of government requirements, including timeframe changes, and strengthen human rights information. For more information see the Summary of changes.
Managing unreasonable complainant conduct procedure
​22/01/2024
​2.0
​This procedure has been updated to allow broader application to different types of complaints, strengthen human rights information​, improve clarity about the termination process, and change the approver of a termination process for divisions. For more information see the Summary of changes
Individual employee grievances policy
​-
​-
​This policy was decommissioned on the 22/01/2024 as it was replaced by the Complaints and grievances management policy. The Individual employee grievances procedure is retained under the new policy.
Exemptions from compulsory schooling and compulsory participation procedure
​22/01/2024
​5.0
​This procedure has been updated to clarify aspects of exemptions, including decision-making and ending an exemption early if requested by a parent. For more information see the Summary of changes.
​Managing students' health support needs at school procedure
​22/01/2024
​2.5
​This procedure has been updated to reflect requirements for CPR training for staff undertaking student’s health support procedures. The Voluntary undertaking form has also been updated. For more information see the Summary of changes.
ICT asset management procedure
​22/01/2024
​2.0
​The ICT asset management procedure has been updated to combine roles, responsibilities and actions that are required across the department. The process stages have been condensed and streamlined and roles and responsibilities have been clarified. For more information see the Summary of changes.
Student use of mobile devices procedure

​08/01/2024
​1.0
​This new procedure outlines the responsibilities and processes for managing student use of mobile devices, in line with the new 'Away for the day' requirement for all Queensland state schools from Term 1, 2024. For more details see the Summary of changes​
OneSchool access management and use procedure​
​20/12/2023
​1.7
​The procedure content has been updated to reflect the introduction of a digital workflow for Central Office OneSchool user access level reviews, in alignment with the digital access level review workflows introduced earlier into schools and regions. For further details, please see the Summary of changes.
​​Official international travel for business and professional development procedure

​13/12/2023
​1.2
​Minor updates require the contact officer to provide the ‘GoSafe Target Market Determination’ document to travellers prior to purchasing travel insurance; and make explicit that an email address for each individual insured (or parent/guardian) is to be provided when purchasing insurance.
International school study tours procedure

​13/12/2023
​1.4
​Minor updates require the responsible officer to provide the ‘GoSafe Target Market Determination’ document to parents prior to purchasing travel insurance; and make explicit that an email address for each individual insured (or parent/guardian) is to be provided when purchasing insurance. 
​Criminal history check procedure​
​01/12/2023
​5.5
​Minor updates to consent forms to improve accessibility and align with changes to New Zealand legislation.​​
Enrolment in state primary, secondary and special schools procedure​​

​20/11/2023
7.9​​A new fact sheet clarifies the existing process and responsibilities for sharing student information with non-state schools using the Student transfer note.
​Employee leave procedure​

​17/11/2023
​3.8
The fact sheet attached to the procedure has been renamed to to Special leave conditions and entitlements for employees in an EQI affiliated Queensland Recognised School. Minor amendments also made to update the branding of the attachment and remove references to commercial offshore projects.
​Appropriate and ethical use of public resources policy

​16/11/2023
​​2.5
​Guidelines updated to clarify the existing policy position that professional memberships should generally not be paid by the department, and confirm that departmental funds may be used for required PPE.​
​​Domestic travel procedure

​02/11/2023
​​3.4
​Minor amendments to reflect rebranding of the travel and expense claim system, ProMaster to ExpenseMe Pro, including new links to the rebranded system page. 
​Health, safety and wellbeing incident management procedure
​03/10/2023
​1.2
​Minor amendments to remove reference to Asbestos Management and to refer people to the stand alone Asbestos Management procedure. 
​​Non-departmental ICT service providers procedure​

​03/10/2023
​1.3
​Updated wording at the start of the Process section to clarify that an information security assessment is required when procuring any non-department ICT service. This aligns with current departmental approach and legislative requirements. Contact the Information and Technologies Branch​​ for further information.
Asbestos management procedure
​03/10/2023
​5.0
​Provides clear instructions on managing assumed or confirmed Asbestos Containing Materials (ACMs) in departmental facilities. This procedure replaces the Management of asbestos-containing material in department-owned facilities procedure. For more details see the Summary of changes​. 
​​Asbestos incident management procedure
​03/10/2023
​1.0
​This new procedure ​identifies the circumstances in which the department needs to manage incidents involving assumed or confirmed asbestos, supplementing the Health, safety and wellbeing incident management procedure. For more details see the Summary of changes​. 
​​Work area access permit procedure​​
​03/10/2023
​1.0
​​This new procedure outlines the roles, responsibilities and processes for the application of Work Area Access Permits (WAAPs) in department-owned facilities. For more details see the Summary of changes​​. 
​​School performance policy and procedure


​29/09/2023
1.2​​Updates to the policy and procedure reflect current language, priorities and processes associated with Equity and Excellence. ​This includes necessary updates to key terms, school review processes and roles and responsibilities of the School Supervisor. For more details see the Summary of changes​.
​​Domestic travel procedure

​14/09/2023
​3.3
​Procedure updated to clarify that employees are not permitted to access discounted rates to purchase or renew their own private airline lounge membership. Additionally, references to the Domestic Travelling and Relieving Expenses Directive are updated to the current version. For more details see the Summary of changes​.
​Exemptions from compulsory schooling and compulsory participation procedure

​06/09/2023
4.3​​The procedure and some supporting documents, including the Application for exemption for a child or young person enrolled in a Queensland state school, have been updated to include the addition of Head of Campus and Head of School to the existing position of Principal in relation to exemption decisions for students enrolled in a state school. This reflects the recent changes made to the Director-General delegations under the Education (General Provisions) Act 2006.​
​Gifts and benefits procedure

​06/09/2023
​4.4
​The procedure has been updated to delegate authority to approve gifts and benefits and reduce the administrative burden of the declaration process.​ For more details see the Summary of changes​​
​​Distance education enrolment and fees procedure

​29/08/2023
​7.1
The procedure and supporting documents have been updated to reflect changes to school-based student applications for enrolment, the Schedule of fees for the provision of distance education in Queensland and a minor change to a reference to flexible arrangements for non-state school-based students. For more details see the Summary of changes​.





















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