Exemptions from compulsory schooling and compulsory participation
| 15/07/2025
| 5.1
| The Information sheet on circumstances where an exemption may or may not be granted or is not required has been updated to clarify that it is not appropriate for a compulsory school-aged child to be granted an exemption to enrol in and attend a departmental or non-departmental employment skills development program, unless in exceptional circumstances.
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Administrative access to information
| 14/07/2025
| 1.0
| Administrative access to information procedure will replace the Access to records held in schools procedure to support the department's proactive release of information under the Right to Information Act (2009) (Qld).
The new procedure will be supported by an expanded Documents held in schools – access and requests guideline, which includes information available from within OneSchool.
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Enterprise risk management policy and procedure
| 14/07/2025
| 3.0 and 8.0
| The ERM framework, policy, and procedure have been fully reviewed following recommendations from an Internal Audit report. The recent updates reflect the department's commitment to maintaining effective risk management practices.
These changes:- align the department's risk management approach with current best practices, standards, and guidelines.
- provide clearer tools and guidance for staff.
- strengthen the connection between risk management and the department's strategic objectives.
- clarify processes and improve accessibility to resources.
For more information see the Summary of changes.
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Appropriate and ethical use of public resources policy
| 14/07/2025
| 3.0
| The policy has undergone a routine cyclical review. The policy intent remains unchanged as there have been no significant legislative, regulatory, or whole-of-government policy changes affecting the policy.
Updates include: - inclusion of references to human rights legislation and associated responsibilities.
- minor improvements to wording for better clarity.
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Catering and hospitality procedure
| 14/07/2025
| 4.0
| The procedure has undergone a routine cyclical review. The policy intent remains unchanged as there have been no significant legislative, regulatory, or whole-of-government policy changes affecting the procedure.
Updates include: - inclusion of references to human rights legislation and associated responsibilities.
- minor improvements to wording for better clarity.
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Financial internal controls policy
| 14/07/2025
| 2.0
| The policy has undergone a routine cyclical review. The overall policy intent remains unchanged, with minor amendments made to enhance clarity and alignment with current standards.
These updates include: - inclusion of references to human rights legislation and associated responsibilities.
- correction of links to external reference guidance.
- minor improvements to wording for better clarity.
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| Complaints and grievances management policy
| 14/07/2025
| See policy/ procedure page.
| The policy has been updated to outline the Charter of Victims’ Rights requirements and need to consider the Charter as part of every complaint process.
All procedures have been updated to embed information about considering the Charter as part of dealing with a complaint, and noting reporting requirements, where relevant.
Some procedures have also been updated to align with the Human Rights Act 2019 (Qld).
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Attachments to Enrolment - subclass 500 (schools) visa procedure and DEi recruit and on-board homestay providers procedure
| 14/07/2025
| 3.6
| The Entry and course requirement standard has been updated to better reflect current business practices and improvements to support the assessment of genuine student applications.
The ISP standard terms and conditions and the ISP terms and conditions for homestay providers have been updated to reflect recent procedural changes and ensure continued alignment with current operational practices. |
Information management, privacy and security policy
| 01/07/2025
| 1.0
| This new policy combines the department’s mandatory actions and requirements for information management, privacy and security, including copyright, records management, and information access and use. This policy replaces the Information security policy. For more information see the Summary of changes.
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Early childhood grants management policy and procedure
| 17/06/2025
| 2.0
| The ECGM Policy and Procedure have undergone a routine cyclical review. Updates introduce relevant legislation, such as the Human Rights Act 2019 (Qld), National Principles for Child Safe Organisations, Information Privacy Act 2009 (Qld), and the Right to Information Act 2009 (Qld). Other amendments include clarifying the responsible officers and providing additional content regarding variations to the Service Agreement. For more information see the Summary of changes. |
Fleet management procedure
| 16/05/2025
| 3.1
| Updated to support the introduction of the LBM integrated fleet management system. For more information see the Oneportal page.
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Supporting students’ mental health and wellbeing procedure
| 12/03/2025
| 3.4
| Links and references updated to ensure currency. For more information, contact StudentWellbeing@qed.qld.gov.au
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Temporary closure and re-opening of state schools procedure
| 03/03/2025
| 1.1
| The procedure has been updated to clarify the process to re-open schools/campuses.
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Purchasing and procurement procedure
| 10/02/2025
| 11.0
| Revised and updated purchasing and procurement procedure to simplify and streamline processes. Includes revised minimum quote requirements aligned with new purchasing thresholds, and simplified purchasing forms to make purchasing easier. For more information see the Summary of changes.
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Corporate card procedure
| 30/01/2025
| 1.4
| Updated to reflect transition to card provider Citibank.
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Mature age student applications procedure
| 28/01/2025
| 7.0
| Updated following cyclical review. Supporting documents streamlined and aspects of the process clarified. Consideration of human rights in decision making added. For more information see the Summary of changes.
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Allocation of state education procedure
| 28/01/2025
| 5.0
| Minor updates to streamline content and ensure currency, and to include consideration of human rights in the decision-making process. For more information see the Summary of changes.
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Fleet management procedure
| 28/01/2025
| 3.0
| The procedure has been updated to clarify the criteria and approvers for long-term home garaging, update position titles and include information about electric vehicle charging. For more information see the Summary of changes.
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Distance education enrolment and fees procedure
| 02/12/2024
| 7.3 | Information about distance education for students with medical needs has been updated. This updated information encourages parents to discuss a particular distance education program with the relevant school principal, reflects current medical certification requirements and provides information for medical/ health practitioners about medical certificates for fee exemptions.
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Temporary removal of student property by school staff procedure
| 28/11/2024
| 4.0
| Minor updates to improve structure and clarity, and remove duplication with existing requirements. The process for state school staff to remove and subsequently return student property has not changed. For more information see the Summary of changes.
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Living Away from Home Allowances Scheme (LAFHAS) procedure
| 13/11/2024
| 6.0
| Procedure has been fully reviewed with minor changes to ensure currency. Changes include clarification of roles and responsibilities, alignment with updated practices and work flow, and updates to business unit names. For more information contact LAFHAS@qed.qld.gov.au.
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School transport assistance program for students with disability procedure
| 18/10/2024
| 5.4
| Updated to remove the requirement to conduct annual reviews of transport assistance applications. The requirement remains to review following changes to student or family circumstances.
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Temporary closure and re-opening of state schools procedure
| 30/09/2024
| 1.0
| This new procedure replaces the School closure directive. Roles and processes are unchanged, but the procedure provides improved guidance and clarifies steps for ease of use. For more information see the Summary of changes.
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Welfare management - subclass 500 (schools) visa procedure
| 30/09/2024
| 2.0
| The upcoming changes to the Welfare management - subclass 500 (schools) visa procedure (currently the Change of welfare - subclass 500 (schools) visa procedure) involve a broadened scope from managing changes to monitoring and addressing all welfare management matters. For more information see the Summary of changes.
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Health, safety and wellbeing policy
| 30/09/2024
| 1.0
| This new policy outlines the Department's health, safety and wellbeing requirements and confirms existing commitments to safe schools and workplaces. The policy will be supported by a leadership manual and structured plan of the department's health, safety and wellbeing management system. For more information see the Summary of changes.
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Managing risks in school curriculum activities procedure
| 18/09/2024
| 6.5
| ”Insignificant” consequence added to the CARA Generic planner to align with suite.
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Student Resource Scheme (SRS) procedure
| 14/09/2024
| 4.6
| The procedure has been updated to align with the government’s focus on cost-of-living concerns for parents and carers. It emphasises affordability, transparency, and promotes cost reduction strategies and shared decision-making in the determination of SRS inclusions and fee levels. For more information see the Summary of changes.
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User charging procedure
| 14/09/2024
| 5.6
| The procedure has been updated to align with the government’s focus on cost-of-living concerns for parents and carers. It addresses the impact of fees on users, ensuring that decisions on fees and charges are transparent, defensible, equitable and compliant with relevant legislation, policies and procedures. For more information see the Summary of changes.
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Roll marking in state schools procedure
| 29/08/2024
| 6.3
| Minor update to Table 2: description and examples for Absence Reason Code S (Sport – Representative) now includes students officiating at recognised events. |
Community use of state school facilities procedure
| 26/08/2024
| 2.1
| Minor amendments have been made to the procedure and attachments to improve clarity and align with the Working with children authority procedure. The Hire Agreement – Swimming Pools has also been updated to align with the Parents and Citizens’ Associations procedure.
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Work area access permit procedure
| 26/08/2024
| 1.1
| This procedure has been updated to adopt ‘interim’ start work meeting arrangements, already in place to address implementation challenges from previous updates. Further clarity has also been provided for some process steps, including timeframes and applicable cleaning works. For more information see the Summary of changes.
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Asbestos management procedure
| 26/08/2024
| 5.1
| This procedure has been updated to change the scope of works that require an asbestos in soils assessment before excavation works start, embed new decision-making resources and broaden the entities able to conduct the asbestos in soils assessment, as well as the items required in the report. For more information see the Summary of changes.
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Student discipline procedure
| 24/07/2024
| 1.11
| Minor edit to remove incorrect guide text from header of forms SD1 and SD2.
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Managing inappropriate and hostile conduct procedure
| 08/07/2024
| 4.0
| The title and content of this procedure have been updated. Updates include clarification of responsibilities, guidance about human rights considerations and new or amended resources to better assist schools in implementing the procedure. For more information see the Summary of changes.
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Flexible work arrangements policy
| 08/07/2024
| 2.0
| This policy has been updated to align with the Public Sector Commission’s Flex-connect framework. The updates provide examples and clarity for what is and what is not a flexible work arrangement. For more information see the Summary of changes.
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Flexible work arrangements procedure
| 08/07/2024
| 2.0
| This procedure has been updated to align with the Public Sector Commission’s Flex-connect framework. The updates provide more detail and clarity for processes when making and responding to flexible working requests, as well as the ongoing management of flexible working arrangements. For more information see the Summary of changes.
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Distance education – Subclass 500 (schools) visa procedure
| 08/07/2024
| 4.0
| This procedure has been updated to allow for two subjects, rather than one, to be taken by distance education. Updates also improve readability and clarify when actions may be delegated by a principal. For more information see the Summary of changes.
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DEi incident management procedure
| 08/07/2024
| 2.0
| This procedure has been updated to ensure currency and improve readability. No changes have been made to responsibilities or the overall process. For more information see the Summary of changes.
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Student orientation – Subclass 500 (schools) visa procedure
| 08/07/2024
| 3.0
| This procedure has been updated to ensure currency and improve readability. No changes have been made to responsibilities or the overall process. For more information see the Summary of changes.
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Enrolment – Subclass 500 (schools) visa procedure
| 08/07/2024
| 3.0 | This procedure has been updated to clarify the role of school staff to monitor enrolment and homestay capacity; and to clarify the process to make changes after enrolment is approved. For more information see the Summary of changes.
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Student management – Subclass 500 (schools) visa procedure
| 08/07/2024
| 2.0
| The title and content of this procedure have been updated. Updates include a process for non-payment of fees, removal of a show cause process, improved readability and better connections with other procedures. For more information see the Summary of changes.
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Transfer – Subclass 500 (schools) visa procedure
| 08/07/2024
| 3.0
| This procedure has been updated to improve readability and remove the process for transferring to other DEi schools (relocated in the Student management procedure). For more information see the Summary of changes.
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Complaints and appeals – Subclass 500 (schools) visa procedure
| 08/07/2024
| 4.0
| This procedure has been updated to more clearly show the relationship to the department’s customer complaints framework and include a new central office role to clarify the process. For more information see the Summary of changes.
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Attendance – Subclass 500 (schools) visa procedure
| 08/07/2024
| 3.0
| This procedure has been updated to integrate the content of the Suspension of enrolment procedure to clarify the process of suspension for poor attendance; and remove the show cause process. This content better aligns with the Commonwealth Education Services for Overseas Students Act 2000 (Cth) requirements and other complaints processes. For more information see the Summary of changes.
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Course progress – Subclass 500 (schools) visa procedure
| 08/07/2024
| 3.0
| This procedure has been updated to improve readability and remove the show cause process to better align with the Commonwealth Education Services for Overseas Students Act 2000 (Cth) requirements and other complaints processes. For more information see the Summary of changes.
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Suspension of enrolment - Subclass 500 (schools) visa procedure
| -
| -
| This procedure was decommissioned as content was integrated into other procedures. Contact EQInternational@qed.qld.gov.au with further enquires.
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Roll marking procedure
| 27/06/2024
| 6.2
| Minor update to add ‘Relevant cultural events (e.g. NAIDOC)’ to Table 2 – Absence reason codes and unreasonable excuse.
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Information privacy breach and privacy complaints procedure
| 15/04/2024
| 2.0
| This new procedure incorporates information privacy requirements, breaches and complaints in a single procedure, and clarifies processes and requirements. This procedure replaces the Information privacy and right to information procedure. For more information see the Summary of changes.
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School-based apprenticeships and traineeships procedure
| 15/04/2024
| 6.0
| This procedure has been updated to remove details that are the responsibility of other SAT stakeholders and not the responsibility of the principal. Updated process for travel and accommodation subsidies and tutorial and assistance funding. For more information see the Summary of changes.
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Social media policy
| 15/04/2024
| 2.0
| This procedure was updated to provide clearer guidance to employees for using social media in a personal or work capacity on departmental devices, and strengthen focus on accountability, confidentiality, and safe and inclusive environments. For more information see the Summary of changes.
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Use of mobile devices procedure
| 01/03/2024
| 2.4
| This procedure was updated to require all departmentally owned school and corporate mobile devices be enrolled in Intune or another school-owned Mobile Device Management platform. This was previously strongly recommended. For more information contact ICTPolicy@qed.qld.gov.au.
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Leasing facilities for early years services procedure
| -
| - | This procedure was decomissioned on 08/02/2024. The Early Childhood Education and Care Assets Leasing Guidelines 2023 was emailed to all lessees. The 2024 revision will be uploaded to the Early Childhood website.
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Making changes to school hours procedure
| 22/01/2024
| 1.0
| This procedure has been developed to streamline processes for changing school hours and to create consistency in relation to consultation, approval and implementation. For more information see the Summary of changes.
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Preventing and responding to workplace sexual harassment policy and procedure
| 22/01/2024
| 1.0
| The new standalone policy and procedure promote a positive culture of respect and inclusion so that all employees can be safe at work. For more information see the Summary of changes.
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Preventing workplace bullying and unlawful discrimination policy
| 22/01/2024
| 1.2
| This policy was updated to remove references to sexual harassment on the launch of the Preventing and responding to workplace sexual harassment policy. For more information see the Summary of changes.
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Individual employee grievances procedure
| 22/01/2024
| 4.3
| This procedure was updated in relation to requirements of the Preventing and responding to workplace sexual harassment policy and procedure. For more information see the Summary of changes.
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Complaints and grievances management policy
| 22/01/2024
| 1.0
| This new policy provides an overarching picture of the department's complaints mangement processes, and replaces the Customer complaints management policy. For more information see the Summary of changes. |
Customer complaints management procedure
| 22/01/2024
| 3.0 | This procedure has been updated to align with whole of government requirements, including timeframe changes, and strengthen human rights information. For more information see the Summary of changes.
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Customer complaints management – Internal review procedure
| 22/01/2024
| 2.0
| This procedure has been updated to align with whole of government requirements, including timeframe changes, and strengthen human rights information. For more information see the Summary of changes.
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Managing unreasonable complainant conduct procedure
| 22/01/2024
| 2.0
| This procedure has been updated to allow broader application to different types of complaints, strengthen human rights information, improve clarity about the termination process, and change the approver of a termination process for divisions. For more information see the Summary of changes. |
Individual employee grievances policy
| -
| -
| This policy was decommissioned on the 22/01/2024 as it was replaced by the Complaints and grievances management policy. The Individual employee grievances procedure is retained under the new policy.
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Exemptions from compulsory schooling and compulsory participation procedure
| 22/01/2024
| 5.0
| This procedure has been updated to clarify aspects of exemptions, including decision-making and ending an exemption early if requested by a parent. For more information see the Summary of changes.
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Managing students' health support needs at school procedure
| 22/01/2024
| 2.5
| This procedure has been updated to reflect requirements for CPR training for staff undertaking student’s health support procedures. The Voluntary undertaking form has also been updated. For more information see the Summary of changes.
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ICT asset management procedure
| 22/01/2024
| 2.0
| The ICT asset management procedure has been updated to combine roles, responsibilities and actions that are required across the department. The process stages have been condensed and streamlined and roles and responsibilities have been clarified. For more information see the Summary of changes.
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Student use of mobile devices procedure
| 08/01/2024
| 1.0
| This new procedure outlines the responsibilities and processes for managing student use of mobile devices, in line with the new 'Away for the day' requirement for all Queensland state schools from Term 1, 2024. For more details see the Summary of changes.
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OneSchool access management and use procedure
| 20/12/2023
| 1.7
| The procedure content has been updated to reflect the introduction of a digital workflow for Central Office OneSchool user access level reviews, in alignment with the digital access level review workflows introduced earlier into schools and regions. For further details, please see the Summary of changes.
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Official international travel for business and professional development procedure
| 13/12/2023
| 1.2
| Minor updates require the contact officer to provide the ‘GoSafe Target Market Determination’ document to travellers prior to purchasing travel insurance; and make explicit that an email address for each individual insured (or parent/guardian) is to be provided when purchasing insurance.
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International school study tours procedure
| 13/12/2023
| 1.4
| Minor updates require the responsible officer to provide the ‘GoSafe Target Market Determination’ document to parents prior to purchasing travel insurance; and make explicit that an email address for each individual insured (or parent/guardian) is to be provided when purchasing insurance.
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Criminal history check procedure
| 01/12/2023
| 5.5
| Minor updates to consent forms to improve accessibility and align with changes to New Zealand legislation.
|