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Term
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Definition
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Agent
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Education agent is a person or organisation (in or outside Australia) who EQI has entered into a written agreement with to formally represent EQI for the purpose of recruiting overseas students to participate in EQI programs.
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Compassionate or compelling circumstances
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Compassionate circumstances are circumstances which have had a negative impact on the overseas students, and EQI has assessed:
- are not in the student’s control; and
- adversely impact on the student’s welfare or course progress (for -example, illness, bereavement or traumatic events may qualify).
Compelling circumstances are circumstances which the student would like EQI to consider will be for their benefit.
Circumstances which, are neither compassionate nor compelling under this agreement include:
- those that are created by the student’s own actions or are within their control;
- non-payment of fees;
- exclusion from the student’s school due to disciplinary consequences; and
- situations where the student’s health or wellbeing, or the wellbeing of others, is likely to be at risk.
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Confirmation of Enrolment (CoE)
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A document, provided electronically, which is issued by EQI to intending overseas students and which must accompany their application for a student visa. It confirms the overseas student’s eligibility to enrol in a particular course of EQI. It is evidence of the student's course and duration of study in a nominated Queensland state school.
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Course
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A program of study registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) offered by Department of Education trading as Education Queensland International (EQI).
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Delegate
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For Principal delegates: A classified officer (for example head of department or deputy principal) nominated by the school principal who is authorised to make specified International Student Program decisions on the principal's behalf.
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Department of Home Affairs (DHA) approved guardian
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A parent, legal custodian or a relative over 21 years old approved by the DHA to be responsible for the accommodation and welfare of overseas students under the age of 18 years.
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Enrolment agreement
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A written agreement outlining the course/s offered to the student by EQI, which includes any applicable conditions, standard terms and conditions of enrolment, an initial invoice and statement of fees. For the agreement to be accepted it must be signed by the overseas student as well as parents or legal custodians and the initial invoice paid in full.
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Education Queensland International (EQI)
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The trading name of the Queensland Department of Education used by commercial business units within Department of Education International (DEi).
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EQI Officer
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A Department of Education (DoE) employee working in Department of Education International (DEi), trading as Education Queensland International (EQI) that makes a decision on escalated actions. The EQI officer must be:
- independent from the EQI staff who escalated the original action; and
- in a position equal to, or higher than, the EQI staff who escalated the original action and authorised to make decisions, including recommendations, or be nominated by someone with this authority.
- delegated by the Director, EQI.
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EQI School
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For International Student Programs: Queensland state schools accredited by Education Queensland International (EQI) to deliver international student programs.
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EQI Staff
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Department of Education (DoE) employees working in Department of Education International (DEi), trading as Education Queensland International (EQI). Employees from the following units include but are not limited to:
- International Student Programs (ISP)
- Corporate Services
- Officer of the Executive Director.
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Homestay
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Homestay is accommodation services offered by a person (and their residing family) that have been approved to deliver supported and supervised in-home accommodation to an overseas student. Homestay is arranged by schools and DEi staff.
For International Student Programs: when overseas student accommodation has been arranged for student visa 500 holders; EQI is responsible for the welfare of the overseas student at all times, including outside school hours.
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Offer of Enrolment
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Email package sent to applicant (via education agent if applicable). Package includes the enrolment agreement (including standard terms and conditions, statement of fees, initial invoice) and payment notification form and instructions on how to accept the offer.
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Overseas Student Health Cover (OSHC)
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Mandatory insurance cover for student visa holders that can help towards the cost of doctors' visits, hospital stays, medicines, mental health support and emergency support if needed by overseas students while studying in Australia. Exemptions exist for students from Norway, Sweden and Denmark who have a reciprocal government arrangement. Cover must be provided for the entire duration of the student’s visa period.
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Parent
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A parent, of a child, is any of the following persons:
- the child’s mother;
- the child’s father;
- a person who exercises parental responsibility for the child.
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Provider Registration International Student Management System (PRISMS)
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The national database owned by the Commonwealth Department of Education which all Australian education providers enrolling international students must enter their Confirmation of Enrolment (CoE) details.
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School staff
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Employees of EQI schools with responsibilities to support overseas students. For example – international student coordinator, homestay coordinator, guidance officer, specialist staff, EALD support staff, head of department, line manager, deputy principal, accredited officer (study tours).
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Transfer
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If approved by Education Queensland International (EQI), an overseas student enrolled at an EQI school can transfer to another Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) provider (for example a private school).
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