Education Queensland International (EQI), EQI staff, school staff, Overseas students, EQI homestay providers, parents/ Department of Home Affairs (DHA) approved guardians of Overseas students and their agents.
To clearly outline the roles and responsibilities of EQI and schools and the steps they follow to develop pre-arrival, arrival and ongoing orientation programs to support Overseas student adjustment to study and life in Queensland.
EQI and school staff develop and distribute orientation information to Overseas students. Orientation starts prior to arriving in Queensland and EQI ensures that orientation information is age and culturally appropriate and supports the wellbeing and academic success of Overseas students. EQI informs schools of the essential information to be conveyed to Overseas students and parents when developing school-specific orientation programs. Ongoing orientation is developed by EQI and maintained by school staff to further ensure Overseas student understanding of orientation materials and to provide additional information to ensure Overseas student wellbeing and adjustment to study and life in Australia. Orientation materials and practices are reviewed to ensure currency, accuracy and effectiveness of delivery.
This procedure should be read in conjunction with the Ongoing enrolment – subclass 500 (schools) procedure.
Image 1 : Flowchart - Student orientation process
Term
Definition
1800 QSTUDY (+61 1800 778 839)
A student hotline for managing incidents involving students across Queensland.
Agent
Education agent registered with EQI to recruit Overseas students for EQI programs.
Delegate
Is a classified officer (Heads of Department, Deputy Principals and Principals) nominated by the principal who is authorised to make some International Student Program decisions on behalf of the school principal.
Department of Education International (DEi)
The international branch of the Department of Education and employees of DEi.
The Department of Education’s trading name is Education Queensland International (EQI).
Department of Home Affairs (DHA)
Commonwealth government responsible for immigration.
DHA approved guardian
A parent, legal custodian or relative over the age of 21 years approved by the Department of Home Affairs to be responsible for the Welfare of Overseas students under the age of 18 years.
EQI
Education Queensland International
EQI staff
DoE employees working in DEi, trading as EQI.
Homestay
Homestay is accommodation services offered by a family, a couple or a single person where food and shelter and a safe, caring and supportive home environment is provided to an Overseas student. Homestay is arranged by schools and/or DEi staff.
For International Student Programs: Overseas student accommodation arranged by schools for Student Visa 500 holders; where EQI is responsible for the welfare of the Overseas student at all times, including outside school hours.
Homestay provider
Homestay provider is a family, a couple or a single person who is approved by DEi or schools to host overseas students in their home.
For Study Tours a homestay provider is also known as a Host Family.
For International Services this includes families involved in reciprocal exchanges.
International Student Programs
A study pathway offered to Overseas students to fulfil their academic potential, develop new skills and achieve personal goals in a way that suits their individual needs. International Student Programs includes: Primary School, High School, International Baccalaureate, and High School Preparation.
Overseas student
Student in Australia on visa subclass 500 (schools sector) enrolled in an EQI course.
Overseas Student Health Cover (OSHC)
A mandatory requirement for overseas students studying in Australia (with the exception of student from Norway, Sweden and Denmark). Cover must be provided for the entire duration of the student’s visa period.
Parent
Natural parent or legal custodian.
School
For International Student Programs: Queensland state schools accredited by EQI to deliver international student programs.
School staff
Employees of schools with responsibilities to support international students. For example – International Student Coordinator, Homestay Coordinator, Head of Department, Deputy Principal, Accredited Officer (Study tours).
Student code of conduct
A document that defines the standards of behaviour by which all overseas students agree to be bound as a condition of their enrolment.
Previous seven years shown. Minor version updates not included.
Nil
International Student ProgramsDepartment of Education InternationalPhone: 1800 316 540 (inside Australia) +61 7 3513 5301 (outside Australia)Email: EQInternational@qed.qld.gov.au
Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register to ensure you have the most current version of this document.
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