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Complaints and appeals - Subclass 500 (schools) visa procedure

Version number 3.1 | Version effective 24 January 2020
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Audience

Education Queensland International staff (EQI staff), EQI school staff, Office of the Assistant Director-General, State Schools – Rural, Remote and International (SSRRI) staff, Overseas students, EQI homestay providers, parents/Department of Home Affairs (DHA) approved guardians of Overseas students and their agents. 

Purpose

This procedure outlines the responsibilities and processes for the consistent management of complaints and appeals made by Overseas students enrolled in an EQI registered course, or persons acting on behalf of Overseas students.

Review date

24 January 2023
Attribution-NonCommercial-NoDerivs CC BY-NC-ND
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