Education Queensland International staff (EQI staff), EQI school staff, Office of the Assistant Director-General, State Schools – Rural, Remote and International (SSRRI) staff, Overseas students, EQI homestay providers, parents/Department of Home Affairs (DHA) approved guardians of Overseas students and their agents.
This procedure outlines the responsibilities and processes for the consistent management of complaints and appeals made by Overseas students enrolled in an EQI registered course, or persons acting on behalf of Overseas students.
International Student Programs
Department of Education International
Phone: 1800 316 540 (inside Australia) +61 7 3513 5301 (outside Australia)
Email: EQInternational@qed.qld.gov.au
Website: eqi.com.au
Trading name: Education Queensland International; CRICOS Provider Code: 00608A
Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register to ensure you have the most current version of this document.
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