Term
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Definition
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1800 QSTUDY
(+61 1800 778 839)
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A hotline for managing incidents involving international students across Queensland and Queensland students and teachers travelling globally on a DEi program.
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Agent
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Education agent registered with EQI to recruit students for EQI programs.
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Chaperone
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Bilingual English-speaking tour escort who is an accompanying adult or teacher that supervises and travels with the study tour or global program group.
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Cluster support officer
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School staff rostered on-call to respond to after-hours incidents, including site visits.
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Corrective action
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An action taken to control the risk and reduce the likelihood of injury following an incident occurring or a hazard present.
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DEi first responder
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DEi staff rostered on call to respond to incidents and record (OneSchool) incidents.
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Department of Education International (DEi)
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The international branch of the Department of Education and employees of DEi.
The Department of Education’s commercial trading name is Education Queensland International (EQI).
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Department of Education International Schools Steering Committee (DISSC)
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DISSC membership includes:
- Executive Director, DEi
- Director International Student Programs, EQI
- Director International Business, Sales and Marketing, EQI
- Director Global Engagement DEi
- Alliance chairs/Cluster representatives.
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Detailed investigation
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A strategy based on Incident Cause Analyse Method (ICAM) methodology used to undertake a highly detailed investigation of complex and serious health and safety incidents. Detailed investigations are aimed at performance improvement measures.
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Director, DEi
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- Director International Student Programs, EQI
- Director International Business, EQI
- Director Global Engagement, DEi
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Global Programs
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Inbound and outbound global immersion programs delivered by Global Engagement Unit, DEi, which offer participants the opportunity to develop their global competence by exploring new cultures and experience new learnings. Students participating in Global Programs are in Australia on visa subclass 600 (visitor), or are Queensland students undertaking an international global immersion program.
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Homestay
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Homestay is accommodation services offered by a family, a couple or a single person where food and shelter and a safe, caring and supportive home environment is provided to a Student. Homestay is arranged by schools and/or DEi staff.
For International Student Programs: student accommodation arranged by schools; where DEi is responsible for the welfare of the student at all times, including outside school hours.
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Homestay provider
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Homestay provider is a family, a couple or a single person who is approved by DEi or schools to host students in their home.
For Study Tours a homestay provider is also known as a Host Family.
For Global Programs this includes families involved in reciprocal global immersion programs.
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Incident
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An unplanned event which results in harm to people, damage to property or loss to a process.
Any serious injury or illness suffered by a student or any serious threat to a student’s health, safety or wellbeing, which occurs within or outside Australia.
An incident includes a critical incident as defined by the
National Code of Practice for Providers of Education and Training to Overseas Students 2018
as ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’.
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Incident register
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A database used to record incidents.
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International Partners
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Education department or organisation through which short-term global immersion programs are delivered, under international Memorandums of Understanding with DEi.
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Investigation
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The process of systematically gathering and analysing information about an incident. This is done for the purposes of identifying causes and making recommendations to prevent the incident from happening again.
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OneSchool
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A comprehensive program to help Queensland State Schools manage key teaching and school administrative activities. Its features cover a wide range of school operations (DoE employees only).
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Outside school hours
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Generally before 9.00am and after 3.00pm on school days, weekends and school holidays.
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Parent
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Natural parent or legal custodian.
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Quick assessment
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A concise assessment of the facts of a health and safety incident. A quick assessment is undertaken to quickly:
- establish key facts
- draw conclusions about what caused the incident
- make recommendations about corrective actions and
- identify the need for a more detailed level of investigation, if required.
From these facts, the quick assessment should produce a verified description of the incident, including what happened, where, how and why it happened, as well as make some recommendations for corrective and/or preventative actions.
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Reasonably practicable
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The things that could be done at a particular time to ensure health and safety measures were in place. Deciding what is ‘reasonably practicable’ to protect people from harm requires taking into account and weighing up all relevant matters, including:
- the likelihood of the hazard or risk concerned occurring
- the degree of harm that might result from the hazard or risk
- knowledge about the hazard or risk, and ways of eliminating or minimising the risk
- the availability and suitability of ways to eliminate or minimise the risk, and
after assessing the extent of the risk and the available ways of eliminating or minimising the risk, the cost associated with available ways of eliminating or minimising the risk, including whether the cost is grossly disproportionate to the risk.
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School
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For International Student Programs: Queensland state schools accredited by DEi to deliver international student programs.
For Study Tours: Queensland state schools accredited to deliver study tours.
For Global Programs: Queensland state schools and non-state schools.
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School staff
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Employees of schools with responsibilities to support international students. For example – international student coordinator, homestay coordinator, head of department, deputy principal, accredited officer (study tours).
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School principal delegate
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School staff who can act on the principal’s behalf, and who have been given appropriate OneSchool access.
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Smart Service Queensland (SSQ)
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The primary point of contact for the 1800Qstudy hotline. SSQ provides general advice and escalates calls to EQI first responders.
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Staff
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Employees of the Department of Education and includes: School staff and DEi staff (for example, Project Officer, Global Engagement Unit).
Employees of non-state schools and international organisations partnered with DEi to deliver Global Programs.
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Standard investigation
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A process that involves the collection of information relating to one or all of the following areas with regard to an incident:
- procedures and processes (management systems)
- environment
- equipment (plant, machinery and tools)
- people.
These elements guide the investigator to identify the conditions, actions or deficiencies in each of these areas that may have been contributing factors to the incident.
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Student
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For International Student Programs: Student in Australia on visa subclass 500 (schools sector) enrolled in an EQI course.
For Study Tours: Student in Australia on a visa subclass 600 (visitor) participating in a group Study Tour program.
For Global Programs: International student in Australia on a visa subclass 600 (visitor), or Queensland student who is overseas, participating in a global immersion program.
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Study tours
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Short-term commercial programs for groups of students to visit Queensland state primary and secondary schools, to enrich their learning and cultural experiences. Student groups are accompanied by adult tour chaperones. Students participating in Study tours are in Australia on visa subclass 600 (visitor).
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Teacher
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For Global Programs: Teacher in Australia on a visa subclass 600 (visitor), or Queensland teacher who is overseas, participating in a global immersion program.
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Welfare-related support services
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Services which address mental, physical, social and spiritual wellbeing. These services may include information/advice about, for example: counselling; financial matters; legal issues; medical issues; mental health; peer mentoring; programs promoting social interaction; religious and spiritual matters; and stress management.
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