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Customer complaints management policy41478/04/2022 5:27:49 AM8/04/2022 5:27:49 AMVersion number 2.1 | Version effective 07 January 2020 Sections 219A(1)-(2) of the Public Service Act 2008 (Qld) requires the department to a decision made, or failure to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy39465/04/2022 4:55:33 AM5/04/2022 4:55:33 AMVersion number 1.0 | Version effective 13 March 2019 The purpose of this policy is or action, or departmental staff under section 219A of the Public Service Act 2008 (Qld STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy122075/04/2022 4:32:29 AM5/04/2022 4:32:29 AMPage 1 of 7 Uncontrolled copy. Refer to the Department of Education Policy and Procedure about a departmental service or action, or departmental staff under section 219A of STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Legislative obligations schedule122983/12/2021 6:12:16 AM3/12/2021 6:12:16 AM Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at http://ppr.qed.qld.gov.au/pp/legislative-compliance-policy to ensure you have the most STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{D9FC19FA-D7A5-41BA-B0C2-E04037FC3D0E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMCustomer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social Source: section 219A Public Service Act 2008 STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure41488/01/2023 11:17:16 PM8/01/2023 11:17:16 PMVersion number 2.2 | Version effective 09 August 2021 If a customer complaint is also by 30 September, as required under section 219A(3) of the Public Service Act 2008 (Qld STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure41458/01/2023 11:17:15 PM8/01/2023 11:17:15 PMVersion number 1.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Managing unreasonable complainant conduct procedure414623/02/2022 5:51:17 AM23/02/2022 5:51:17 AMVersion number 1.1 | Version effective 23 February 2022 Ethics and integrity > Complaints and allegations | Governance This procedure sets out responsibilities and a STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Child friendly complaint form1212910/02/2021 1:56:05 AM10/02/2021 1:56:05 AMWho or what are you unhappy with If you need help to fill in this form, you can hand it to a teacher, principal or other adult to help you or call 13 74 68 If you know the date it STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Excluded complaints factsheet122128/02/2021 4:48:32 AM8/02/2021 4:48:32 AMRefer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-policy to ensure you have the most current STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{09B0E176-1CC8-4F50-AB2B-EDDBA892E3F4}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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