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Customer complaints management policy451798/04/2022 5:27:49 AM8/04/2022 5:27:49 AMVersion number 2.1 | Version effective 07 January 2020 Sections 219A(1)-(2) of the Public Service Act 2008 (Qld) requires the department to a decision made, or failure to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Early childhood education and care complaints management policy451955/04/2022 4:55:33 AM5/04/2022 4:55:33 AMVersion number 1.0 | Version effective 13 March 2019 The purpose of this policy is or action, or departmental staff under section 219A of the Public Service Act 2008 (Qld STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Early childhood education and care complaints management policy125135/04/2022 4:32:29 AM5/04/2022 4:32:29 AMPage 1 of 7 Uncontrolled copy. Refer to the Department of Education Policy and Procedure about a departmental service or action, or departmental staff under section 219A of STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management policy124103/12/2021 3:52:09 AM3/12/2021 3:52:09 AMPage 1 of 8 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-policy to ensure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Complaints and appeals – subclass 500 (schools) visa procedure4524323/12/2021 1:17:29 AM23/12/2021 1:17:29 AMVersion number 3.2 | Version effective 23 December 2021 Education Queensland International staff (EQI staff), school staff, Office of the Assistant Director-General, State STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Legislative obligations schedule128913/12/2021 6:12:16 AM3/12/2021 6:12:16 AM Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at http://ppr.qed.qld.gov.au/pp/legislative-compliance-policy to ensure you have the most STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{D9FC19FA-D7A5-41BA-B0C2-E04037FC3D0E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management procedure451808/01/2023 11:17:16 PM8/01/2023 11:17:16 PMVersion number 2.2 | Version effective 09 August 2021 If a customer complaint is also by 30 September, as required under section 219A(3) of the Public Service Act 2008 (Qld STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management framework125128/12/2020 5:29:18 AM8/12/2020 5:29:18 AMCustomer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social Source: section 219A Public Service Act 2008 STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management – Internal review procedure452538/01/2023 11:17:15 PM8/01/2023 11:17:15 PMVersion number 1.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management – Managing unreasonable complainant conduct procedure5891223/02/2022 5:51:17 AM23/02/2022 5:51:17 AMVersion number 1.1 | Version effective 23 February 2022 Ethics and integrity > Complaints and allegations | Governance This procedure sets out responsibilities and a STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604

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