| Customer complaints management - Internal review procedure | 15077 | | | 29/04/2024 1:42:06 AM | 29/04/2024 1:42:06 AM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the responsibilities and processes for internally | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2271 | 60 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | Customer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social Source: section 264 Public Sector Act 2022 (Qld | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 9214 | 364 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints and appeals - subclass 500 (schools) visa procedure | 14984 | | | 27/09/2024 6:32:55 AM | 27/09/2024 6:32:55 AM | Page 1 of 14 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at Education Queensland International staff (EQI staff), school staff, Office of | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 322 | 14 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6D8A19C9-A650-4345-93DB-33C664546AD6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Information privacy breach and privacy complaints procedure | 15296 | | | 31/01/2025 2:32:08 AM | 31/01/2025 2:32:08 AM | Page 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the process the Department of Education (the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 700 | 23 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {2AADC361-62E3-4AA0-8130-DE99EAFBFBA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management procedure | 14985 | | | 3/02/2025 1:12:08 AM | 3/02/2025 1:12:08 AM | Page 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 4873 | 99 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints and grievances management policy | 15242 | | | 19/12/2024 3:52:09 AM | 19/12/2024 3:52:09 AM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and 264 of the Public Sector Act 2022 (Qld) requires the department to establish and implement | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1733 | 68 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {32E2DDE6-D987-49D7-85FC-2AEE4BED9A83} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Child friendly complaint form | 14973 | | | 10/12/2024 1:34:34 AM | 10/12/2024 1:34:34 AM | Who or what are you unhappy with If you need help to fill in this form, you can ask a teacher, principal or other adult to help you or call 13 74 68 Tell us by filling out this form | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2580 | 112 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Making a complaint - Easy guide | 15368 | | | 1/02/2024 11:37:04 PM | 1/02/2024 11:37:04 PM | Making a complaint to the Department of Education Your complaint journey Telling us when things go right or wrong helps us improve our services If you are unhappy about something | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3967 | 161 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DB78C611-3960-4E67-8F8F-FCB567B30B73} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing unreasonable complainant conduct procedure | 15653 | | | 21/01/2024 11:32:10 PM | 21/01/2024 11:32:10 PM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure sets out the process and responsibilities for consistent | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 592 | 44 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complainant information sheet | 15442 | | | 17/01/2024 3:45:06 AM | 17/01/2024 3:45:06 AM | Refer to Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/managing-unreasonable-complainant-conduct-procedure to ensure you have the most | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 825 | 42 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |