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Customer complaints management - Internal review procedure1507729/04/2024 1:42:06 AM29/04/2024 1:42:06 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the responsibilities and processes for internally STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1820520https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and appeals - subclass 500 (schools) visa procedure1498427/09/2024 6:32:55 AM27/09/2024 6:32:55 AMPage 1 of 14 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at Education Queensland International staff (EQI staff), school staff, Office of STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx25940https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6D8A19C9-A650-4345-93DB-33C664546AD6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Information privacy breach and privacy complaints procedure1529625/11/2024 5:22:06 AM25/11/2024 5:22:06 AMPage 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the process the Department of Education (the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx409300https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{2AADC361-62E3-4AA0-8130-DE99EAFBFBA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaint management framework1507527/10/2023 4:04:35 AM27/10/2023 4:04:35 AMCustomer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social Source: section 264 Public Sector Act 2022 (Qld STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx69183150https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure149856/02/2024 5:12:09 AM6/02/2024 5:12:09 AMPage 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx40911120https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Information privacy breach and privacy complaints procedure873325/11/2024 5:46:08 AM25/11/2024 5:46:08 AMVersion number 2.1 | Version effective 25 November 2024 Ethics and integrity > Complaints and allegations This procedure outlines the process the Department of Education STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{43E1844C-8604-4F23-98F2-DB7B62AF7785}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy1524213/11/2024 5:52:06 AM13/11/2024 5:52:06 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and 264 of the Public Sector Act 2022 (Qld) requires the department to establish and implement STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1350680https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Managing unreasonable complainant conduct procedure1565321/01/2024 11:32:10 PM21/01/2024 11:32:10 PMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure sets out the process and responsibilities for consistent STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx43390https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Making a complaint - Easy guide153681/02/2024 11:37:04 PM1/02/2024 11:37:04 PMMaking a complaint to the Department of Education Your complaint journey Telling us when things go right or wrong helps us improve our services If you are unhappy about something STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx30491530https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DB78C611-3960-4E67-8F8F-FCB567B30B73}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child friendly complaint form1497313/11/2024 5:41:18 AM13/11/2024 5:41:18 AMWho or what are you unhappy with If you need help to fill in this form, you can ask a teacher, principal or other adult to help you or call 13 74 68 Tell us by filling out this form STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2151730https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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