content-left-bg.png
content-right-bg.png

Search results

MainZone

 

 

Customer complaints management policy451798/04/2022 5:27:49 AM8/04/2022 5:27:49 AMVersion number 2.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This policy supports the Department of Education’s STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management – Internal review procedure452538/01/2023 11:17:15 PM8/01/2023 11:17:15 PMVersion number 1.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management procedure451808/01/2023 11:17:16 PM8/01/2023 11:17:16 PMVersion number 2.2 | Version effective 09 August 2021 the Customer Complaints Management System (CCMS) manage quarterly and annual customer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management – Managing unreasonable complainant conduct procedure5891223/02/2022 5:51:17 AM23/02/2022 5:51:17 AMVersion number 1.1 | Version effective 23 February 2022 Ethics and integrity > Complaints and allegations | Governance This procedure sets out responsibilities and a STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management - Internal review procedure124085/01/2023 5:32:12 AM5/01/2023 5:32:12 AMPage 1 of 9 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the responsibilities and processes for internally STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management procedure124115/01/2023 5:42:14 AM5/01/2023 5:42:14 AMPage 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure provide system administration support for the Customer Complaints Management System (CCMS STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management policy124103/12/2021 3:52:09 AM3/12/2021 3:52:09 AMPage 1 of 8 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-policy to ensure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management - Managing unreasonable complainant conduct procedure5859123/02/2022 5:42:07 AM23/02/2022 5:42:07 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure sets out responsibilities and a process for the consistent STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Child friendly complaint form1248910/02/2021 1:56:05 AM10/02/2021 1:56:05 AMWho or what are you unhappy with If you need help to fill in this form, you can hand it to a teacher, principal or other adult to help you or call 13 74 68 If you know the date it STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management framework125128/12/2020 5:29:18 AM8/12/2020 5:29:18 AMCustomer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter It is not a complaint when STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606

~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js