| Customer complaints management policy | 4147 | | | 8/11/2023 3:31:06 AM | 8/11/2023 3:31:06 AM | This
policy will be replaced by the Complaints and grievances management policy on
the 22/01/2024 You can preview the content in the Upcoming version section
below | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review procedure | 4145 | | | 8/11/2023 3:31:02 AM | 8/11/2023 3:31:02 AM | An
updated version of this procedure will be effective on 22/01/2024 You can
preview the content in the Upcoming version section below A complainant may request an internal review | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 4148 | | | 8/11/2023 3:30:58 AM | 8/11/2023 3:30:58 AM | An
updated version of this procedure will be effective on 22/01/2024 the Customer Complaints Management System (CCMS)
manage quarterly and annual customer | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Managing unreasonable complainant conduct procedure | 4146 | | | 8/11/2023 3:31:04 AM | 8/11/2023 3:31:04 AM | An
updated version of this procedure will be effective on 22/01/2024 You can
preview the content in the Upcoming version section below This procedure sets out responsibilities and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Customer complaints management internal review procedure | 51326 | | | 6/11/2023 2:38:27 AM | 6/11/2023 2:38:27 AM | Policy and Procedure Register updates – Summary of changes to Complaints and grievances management policy and customer complaints management procedures To make it easier to navigate | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {1318FFE8-901E-4399-BF24-7546C81898CB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Upcoming - Customer complaints management procedure | 51328 | | | 6/11/2023 2:57:17 AM | 6/11/2023 2:57:17 AM | Policy and Procedure Register updates – Summary of changes to Complaints and grievances management policy and customer complaints management procedures To make it easier to navigate | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {3DBA88C8-8062-4033-8AC6-7CA037332629} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Child friendly complaint form | 12129 | | | 10/02/2021 1:56:05 AM | 10/02/2021 1:56:05 AM | Who or what are you unhappy with If you need help to fill in this form, you can hand it to a teacher, principal or other adult to help you or call 13 74 68 If you know the date it | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Excluded complaints factsheet | 12212 | | | 8/02/2021 4:48:32 AM | 8/02/2021 4:48:32 AM | Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-policy to ensure you have the most current | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {09B0E176-1CC8-4F50-AB2B-EDDBA892E3F4} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management framework | 12221 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | Customer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter It is not a complaint when | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Information sheet: Unreasonable complainant conduct | 12484 | | | 10/02/2021 4:43:08 AM | 10/02/2021 4:43:08 AM | Refer to Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-managing-unreasonable-complainantconduct-procedure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |