Customer complaints management procedure | 8720 | | | 3/02/2025 1:36:43 AM | 3/02/2025 1:36:43 AM | Version number
3.1 | Version effective 25 January 2024 the Customer Complaints Management System (CCMS)
manage quarterly and annual customer | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Information privacy breach and privacy complaints procedure | 15296 | | | 31/01/2025 2:32:08 AM | 31/01/2025 2:32:08 AM | Page 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the process the Department of Education (the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 816 | 29 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {2AADC361-62E3-4AA0-8130-DE99EAFBFBA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Customer complaints management – Internal review procedure | 8719 | | | 2/04/2025 1:40:52 AM | 2/04/2025 1:40:52 AM | Version number
2.1 | Version effective 29 April 2024 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | Customer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter : • a decision made, or a failure to | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 9998 | 278 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Making a complaint - Easy guide | 15368 | | | 1/02/2024 11:37:04 PM | 1/02/2024 11:37:04 PM | Making a complaint to the Department of Education Your complaint journey Telling us when things go right or wrong helps us improve our services If you are unhappy about something | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 4277 | 87 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DB78C611-3960-4E67-8F8F-FCB567B30B73} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Managing unreasonable complainant conduct procedure | 8757 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | Version number
2.0 | Version effective 22 January 2024 Ethics and integrity > Complaints and allegations | Governance This procedure sets out the process and | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Complainant information sheet | 15442 | | | 17/01/2024 3:45:06 AM | 17/01/2024 3:45:06 AM | Refer to Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/managing-unreasonable-complainant-conduct-procedure to ensure you have the most | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 879 | 8 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Managing unreasonable complainant conduct procedure | 15653 | | | 21/01/2024 11:32:10 PM | 21/01/2024 11:32:10 PM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure sets out the process and responsibilities for consistent | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 628 | 3 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Guide: Customer complaints management and human rights | 15280 | | | 19/01/2024 3:50:00 AM | 19/01/2024 3:50:00 AM | The Human Rights Act 2019 (Qld) (the Act) aims to protect and promote human rights, and build a human rights focused culture within Queensland and the public sector | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2005 | 49 | Overview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints | 0827E050;32D9F924;4F3E67F0;68923E93 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {11572B34-AF20-4B3B-9C78-4DBE6AC3D231} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
Customer complaints: Request an internal review | 14986 | | | 25/01/2024 2:11:00 AM | 25/01/2024 2:11:00 AM | Privacy statement
The Department of Education (the department) is collecting your personal information for the purposes of managing your complaint If you are dissatisfied with the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2883 | 37 | How do I request an internal review?;Request for an internal review form | 14804C17;63186B76 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {E59024B4-0425-49A5-90F3-011DEAEC7B08} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |