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Customer complaints management procedure9273/03/2026 5:51:32 AM3/03/2026 5:51:32 AMVersion number 3.3 | Version effective 03 March 2026 the Customer Complaints Management System (CCMS) manage quarterly and annual customer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure9265/03/2026 2:41:48 AM5/03/2026 2:41:48 AMVersion number 2.1 | Version effective 03 March 2026 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Privacy data breach and complaints procedure3869224/02/2026 4:22:05 AM24/02/2026 4:22:05 AMVersion number 1.0 | Version effective 27 January 2026 Ethics and integrity > Complaints and allegations | Technology and information management STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{43E1844C-8604-4F23-98F2-DB7B62AF7785}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing unreasonable complainant conduct procedure123121/01/2024 11:40:27 PM21/01/2024 11:40:27 PMVersion number 2.0 | Version effective 22 January 2024 Ethics and integrity > Complaints and allegations | Governance This procedure sets out the process and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaint management framework586327/10/2023 4:04:35 AM27/10/2023 4:04:35 AMCustomer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter : • a decision made, or a failure to STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Making a complaint - Easy guide64411/02/2024 11:37:04 PM1/02/2024 11:37:04 PMMaking a complaint to the Department of Education Your complaint journey Telling us when things go right or wrong helps us improve our services If you are unhappy about something STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DB78C611-3960-4E67-8F8F-FCB567B30B73}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complainant information sheet660317/01/2024 3:45:06 AM17/01/2024 3:45:06 AMRefer to Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/managing-unreasonable-complainant-conduct-procedure to ensure you have the most STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Managing unreasonable complainant conduct procedure663721/01/2024 11:32:10 PM21/01/2024 11:32:10 PMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure sets out the process and responsibilities for consistent STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints: Request an internal review57715/03/2026 2:26:00 AM5/03/2026 2:26:00 AMPrivacy statement The Department of Education (the department) is collecting your personal information for the purposes of managing your complaint If you are dissatisfied with the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxHow do I request an internal review?;Request for an internal review form3FC28CD1;691243C7https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Customer complaints management – Internal review information sheet58643/03/2026 3:28:00 AM3/03/2026 3:28:00 AMThis document is provided as a supporting resource to the Customer complaints management – Internal review procedure An internal review is a process a complainant can request which STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxWhat is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review?691243C7;45263D6E;7E87F441;59EC0CC6;150C2FF0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852

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