| Customer complaints management policy | 45179 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | Version number
2.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This policy supports the Department of Education’s | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management – Internal review procedure | 45253 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | Version number
1.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management procedure | 45180 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | Version number
2.2 | Version effective 09 August 2021 the Customer Complaints Management System (CCMS)
manage quarterly and annual customer | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management – Managing unreasonable complainant conduct procedure | 58912 | | | 23/02/2022 5:51:17 AM | 23/02/2022 5:51:17 AM | Version number
1.1 | Version effective 23 February 2022 Ethics and integrity > Complaints and allegations | Governance This procedure sets out responsibilities and a | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management - Internal review procedure | 12408 | | | 5/01/2023 5:32:12 AM | 5/01/2023 5:32:12 AM | Page 1 of 9 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the responsibilities and processes for internally | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management procedure | 12411 | | | 5/01/2023 5:42:14 AM | 5/01/2023 5:42:14 AM | Page 1 of 12 Uncontrolled copy. Refer to the Department of Education Policy and Procedure provide system administration support for the Customer Complaints Management System (CCMS | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management policy | 12410 | | | 3/12/2021 3:52:09 AM | 3/12/2021 3:52:09 AM | Page 1 of 8 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-policy to ensure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {32E2DDE6-D987-49D7-85FC-2AEE4BED9A83} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management - Managing unreasonable complainant conduct procedure | 58591 | | | 23/02/2022 5:42:07 AM | 23/02/2022 5:42:07 AM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure sets out responsibilities and a process for the consistent | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Child friendly complaint form | 12489 | | | 10/02/2021 1:56:05 AM | 10/02/2021 1:56:05 AM | Who or what are you unhappy with If you need help to fill in this form, you can hand it to a teacher, principal or other adult to help you or call 13 74 68 If you know the date it | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management framework | 12512 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | Customer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter It is not a complaint when | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |