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Customer complaints management policy41478/11/2023 3:31:06 AM8/11/2023 3:31:06 AMThis policy will be replaced by the Complaints and grievances management policy on the 22/01/2024 You can preview the content in the Upcoming version section below STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure41458/11/2023 3:31:02 AM8/11/2023 3:31:02 AMAn updated version of this procedure will be effective on 22/01/2024 You can preview the content in the Upcoming version section below A complainant may request an internal review STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure41488/11/2023 3:30:58 AM8/11/2023 3:30:58 AMAn updated version of this procedure will be effective on 22/01/2024 the Customer Complaints Management System (CCMS) manage quarterly and annual customer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Managing unreasonable complainant conduct procedure41468/11/2023 3:31:04 AM8/11/2023 3:31:04 AMAn updated version of this procedure will be effective on 22/01/2024 You can preview the content in the Upcoming version section below This procedure sets out responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Upcoming - Customer complaints management internal review procedure513266/11/2023 2:38:27 AM6/11/2023 2:38:27 AMPolicy and Procedure Register updates – Summary of changes to Complaints and grievances management policy and customer complaints management procedures To make it easier to navigate STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{1318FFE8-901E-4399-BF24-7546C81898CB}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Customer complaints management procedure513286/11/2023 2:57:17 AM6/11/2023 2:57:17 AMPolicy and Procedure Register updates – Summary of changes to Complaints and grievances management policy and customer complaints management procedures To make it easier to navigate STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{3DBA88C8-8062-4033-8AC6-7CA037332629}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child friendly complaint form1212910/02/2021 1:56:05 AM10/02/2021 1:56:05 AMWho or what are you unhappy with If you need help to fill in this form, you can hand it to a teacher, principal or other adult to help you or call 13 74 68 If you know the date it STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Excluded complaints factsheet122128/02/2021 4:48:32 AM8/02/2021 4:48:32 AMRefer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-policy to ensure you have the most current STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{09B0E176-1CC8-4F50-AB2B-EDDBA892E3F4}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMCustomer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter It is not a complaint when STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Information sheet: Unreasonable complainant conduct1248410/02/2021 4:43:08 AM10/02/2021 4:43:08 AMRefer to Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-managing-unreasonable-complainantconduct-procedure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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