| Managing unreasonable complainant conduct procedure | 8757 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | set boundaries with the complainant by explaining reasonable and unreasonable conduct and clearly define the consequences of unreasonable conduct
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| Managing unreasonable complainant conduct procedure | 15653 | | | 21/01/2024 11:32:10 PM | 21/01/2024 11:32:10 PM | Unreasonable conduct can arise at any time in the complainant by explaining reasonable and unreasonable conduct and clearly define the consequences of unreasonable conduct if | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 628 | 3 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complainant information sheet | 15442 | | | 17/01/2024 3:45:06 AM | 17/01/2024 3:45:06 AM | If your conduct as a complainant is unreasonable, the department may apply the Managing unreasonable complainant conduct procedure to Examples of unreasonable conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 879 | 8 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing inappropriate and hostile conduct procedure | 8751 | | | 9/04/2025 10:08:11 PM | 9/04/2025 10:08:11 PM | Occupational violence prevention procedure
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| Flowchart - Managing inappropriate and hostile conduct | 15339 | | | 8/04/2025 3:17:35 AM | 8/04/2025 3:17:35 AM | Is the principal the target of the conduct or is there a perception of bias action/s, refer to Managing unreasonable complainant conduct or the Occupational violence prevention | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1600 | 55 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {76B816A7-586C-4271-B464-8066DDAA0022} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 8719 | | | 2/04/2025 1:40:52 AM | 2/04/2025 1:40:52 AM | a respectful way and understand that unreasonable conduct will not be tolerated
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| Early childhood education and care complaints management policy | 14997 | | | 19/01/2024 5:42:06 AM | 19/01/2024 5:42:06 AM | Page 1 of 7 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at The purpose of this policy is to set out the Department of Education’s (the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 746 | 49 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management procedure | 8720 | | | 3/02/2025 1:36:43 AM | 3/02/2025 1:36:43 AM | a respectful way and be aware that unreasonable conduct will not be tolerated
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| Complaints and grievances management policy | 8929 | | | 19/12/2024 4:13:22 AM | 19/12/2024 4:13:22 AM | If a complainant’s or aggrieved employee's conduct is unreasonable, the department may implement strategies to manage the conduct so the complaint or grievance can be | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints involving the ‘public official’ (Director-General) procedure | 15243 | | | 2/04/2025 3:12:10 AM | 2/04/2025 3:12:10 AM | complaints of suspected corrupt conduct or misconduct by the Director-General without unreasonable delay what constitutes corrupt conduct under the Act ensure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 457 | 6 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {A86B3F28-185B-4554-8C33-638B63FC138D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |