| Managing unreasonable complainant conduct procedure | 6746 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | set boundaries with the complainant by explaining reasonable and unreasonable conduct and clearly define the consequences of unreasonable conduct
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| Managing unreasonable complainant conduct procedure | 14204 | | | 21/01/2024 11:32:10 PM | 21/01/2024 11:32:10 PM | Unreasonable conduct can arise at any time in the complainant by explaining reasonable and unreasonable conduct and clearly define the consequences of unreasonable conduct if | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 846 | 7 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complainant information sheet | 14122 | | | 17/01/2024 3:45:06 AM | 17/01/2024 3:45:06 AM | If your conduct as a complainant is unreasonable, the department may apply the Managing unreasonable complainant conduct procedure to Examples of unreasonable conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1328 | 50 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing inappropriate and hostile conduct procedure | 6878 | | | 21/10/2025 1:48:46 AM | 21/10/2025 1:48:46 AM | Occupational violence prevention procedure
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| Flowchart - Managing inappropriate and hostile conduct | 13730 | | | 15/05/2025 12:52:18 AM | 15/05/2025 12:52:18 AM | Is the principal the target of the conduct or is there a perception of bias action/s, refer to Managing unreasonable complainant conduct or the Occupational violence prevention | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3003 | 105 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {76B816A7-586C-4271-B464-8066DDAA0022} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints involving the ‘public official’ (Director-General) procedure | 6855 | | | 13/07/2025 8:12:27 PM | 13/07/2025 8:12:27 PM | report complaints of suspected corrupt conduct or misconduct by the Director-General without unreasonable delay
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| Complaints and grievances management policy | 6854 | | | 13/07/2025 8:12:26 PM | 13/07/2025 8:12:26 PM | If a complainant’s or aggrieved employee's conduct is unreasonable, the department may implement strategies to manage the conduct so the complaint or grievance can be | STS_ListItem_850 | | | | 8808 | 538 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review procedure | 6725 | | | 7/08/2025 6:10:01 AM | 7/08/2025 6:10:01 AM | a respectful way and understand that unreasonable conduct will not be tolerated
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| Preventing workplace bullying and unlawful discrimination policy | 6653 | | | 23/07/2025 1:23:44 AM | 23/07/2025 1:23:44 AM | employees are aware of the Code of Conduct for the Queensland Public Service and the about an event or action that is perceived to be unfair, unreasonable or unlawful | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {39AD6A6C-8DAA-4684-ABFA-FE5C5CFF8A15} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 6726 | | | 13/07/2025 8:11:58 PM | 13/07/2025 8:11:58 PM | a respectful way and be aware that unreasonable conduct will not be tolerated
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