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Managing unreasonable complainant conduct procedure875721/01/2024 11:40:27 PM21/01/2024 11:40:27 PMset boundaries with the complainant by explaining reasonable and unreasonable conduct and clearly define the consequences of unreasonable conduct if any person is in immediate STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing unreasonable complainant conduct procedure1565321/01/2024 11:32:10 PM21/01/2024 11:32:10 PMUnreasonable conduct can arise at any time in the complainant by explaining reasonable and unreasonable conduct and clearly define the consequences of unreasonable conduct  if STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx62830https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complainant information sheet1544217/01/2024 3:45:06 AM17/01/2024 3:45:06 AMIf your conduct as a complainant is unreasonable, the department may apply the Managing unreasonable complainant conduct procedure to Examples of unreasonable conduct STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx87980https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Managing inappropriate and hostile conduct procedure87519/04/2025 10:08:11 PM9/04/2025 10:08:11 PMOccupational violence prevention procedure unreasonable conduct by a complainant during a customer Process flow for managing inappropriate and hostile conduct STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{57899041-2AA4-4970-B622-4D471B2A4EB2}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Flowchart - Managing inappropriate and hostile conduct153398/04/2025 3:17:35 AM8/04/2025 3:17:35 AMIs the principal the target of the conduct or is there a perception of bias action/s, refer to Managing unreasonable complainant conduct or the Occupational violence prevention STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1600550https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{76B816A7-586C-4271-B464-8066DDAA0022}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure87192/04/2025 1:40:52 AM2/04/2025 1:40:52 AMa respectful way and understand that unreasonable conduct will not be tolerated request an internal STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy1499719/01/2024 5:42:06 AM19/01/2024 5:42:06 AMPage 1 of 7 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at The purpose of this policy is to set out the Department of Education’s (the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx746490https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure87203/02/2025 1:36:43 AM3/02/2025 1:36:43 AMa respectful way and be aware that unreasonable conduct will not be tolerated understand that complex STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy892919/12/2024 4:13:22 AM19/12/2024 4:13:22 AMIf a complainant’s or aggrieved employee's conduct is unreasonable, the department may implement strategies to manage the conduct so the complaint or grievance can be STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints involving the ‘public official’ (Director-General) procedure152432/04/2025 3:12:10 AM2/04/2025 3:12:10 AM complaints of suspected corrupt conduct or misconduct by the Director-General without unreasonable delay what constitutes corrupt conduct under the Act  ensure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx45760https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{A86B3F28-185B-4554-8C33-638B63FC138D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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