| Customer complaint management framework | 5863 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | Customer complaints can be made by : • telephone • email • in person • Smart Service Queensland • QGov website • departmental social media • letter Accessibility and transparency | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Use of ICT systems procedure | 873 | | | 24/02/2026 4:56:58 AM | 24/02/2026 4:56:58 AM | Version number
1.7 | Version effective 24 February 2026 This procedure outlines the responsibilities and processes for employees to protect, secure and support the | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {192F3E4A-30E6-4F62-B11F-DF6644B03652} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Textbook and Resource Allowance (TRA) procedure | 868 | | | 9/09/2025 3:01:00 AM | 9/09/2025 3:01:00 AM | Version number
5.4 | Version effective 09 September 2025 TRA with a commitment to equity and accessibility, ensuring it is delivered in a manner Pay TRA to schools based on | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {519477AC-97EB-4AB2-A12D-BE4C66EEA862} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Textbook and Resource Allowance (TRA) procedure | 6800 | | | 9/09/2025 1:42:06 AM | 9/09/2025 1:42:06 AM | Page 1 of 5 Uncontrolled copy. Refer to the Department of Education Policy and Procedure TRA with a commitment to equity and accessibility, ensuring it is delivered in a manner | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {0B5F148C-79F0-4A2C-BD8B-4B0363AB7E63} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 846 | | | 3/03/2026 12:45:14 AM | 3/03/2026 12:45:14 AM | Version number
1.1 | Version effective 22 January 2024 The purpose of this policy is to set out the Department of Education’s (the Accessibility and Transparency | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Preventing and responding to sexual harassment and related conduct at work policy | 1069 | | | 8/08/2025 4:23:12 AM | 8/08/2025 4:23:12 AM | Version number
2.0 | Version effective 09 August 2025 All people have a right to work actively considers strategies to improve accessibility and inclusion for workers, and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {D9B051F9-3D45-41CE-A5BE-0C4DA62B0272} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| New and updated policies and procedures | 1374 | | | 6/03/2026 5:20:30 AM | 6/03/2026 5:20:30 AM | The following table outlines policies and procedures that have been developed, updated or decommissioned in the last six months Administrative updates such as hyperlink changes are | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/pprupdates | {4B35CE2E-1C28-471B-B845-C7B38F7EA174} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Teacher housing policy | 860 | | | 26/07/2023 10:36:45 PM | 26/07/2023 10:36:45 PM | Version number
2.2 | Version effective 27 July 2023 Employees and employment > Working arrangements and benefits All teachers employed by the Department of Accessibility | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0415B00B-3792-483B-BE64-50EF1723BAA0} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| School transport assistance program for students with disability procedure | 938 | | | 21/11/2025 2:37:32 AM | 21/11/2025 2:37:32 AM | Version number
5.6 | Version effective 21 November 2025 This procedure sets out the processes involved in assessing eligibility, as well as arranging, reviewing and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {9AAAFD0F-5493-4292-9AC7-570788F8FE80} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| School fees matrix | 6723 | | | 25/11/2025 1:16:54 AM | 25/11/2025 1:16:54 AM | This document provides examples of chargeable and non-chargeable goods and services to guide schools’ decision-making It supplements the Student resource scheme (SRS) procedure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {64A78411-70CD-44B8-91C7-0B6733E35592} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |