| Occupational violence prevention procedure | 1154 | | | 21/02/2025 4:24:18 AM | 21/02/2025 4:24:18 AM | Version number
1.2 | Version effective 21 February 2025 conflict and physically or verbally aggressive behaviour
review of workplace hazards and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {51A48238-8DD8-474A-B6E4-92CA82C850CE} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complainant information sheet | 6603 | | | 17/01/2024 3:45:06 AM | 17/01/2024 3:45:06 AM | Refer to Department of Education Policy and Procedure Register at • Threatening yourself or others. • Being aggressive, abusive or violent. • Lying or acting | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaint management framework | 5863 | | | 11/05/2026 2:23:57 AM | 11/05/2026 2:23:57 AM | Customer complaints can be made by : • telephone • email • in person • Smart Service Queensland not be tolerated, including abusive, aggressive or disrespectful behaviour • providing a | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Preventing workplace bullying and unlawful discrimination policy | 1071 | | | 15/02/2026 3:45:18 PM | 15/02/2026 3:45:18 PM | Version number
1.3 | Version effective 16 February 2026 Ethics and integrity > Staff conduct and ethical behaviour | Workplace health, safety and wellbeing | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {39AD6A6C-8DAA-4684-ABFA-FE5C5CFF8A15} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Fact sheet – Refusal to enrol – Risk to safety or wellbeing | 6340 | | | 1/02/2023 4:35:23 AM | 1/02/2023 4:35:23 AM | Page 1 of 2 Version: 4.2 Under the Refusal to enrol – Risk to safety or wellbeing procedure, a a sustained pattern of directed, aggressive behaviour sufficient to cause harm to a | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {74ABF9FA-2A9B-4113-8E73-FE81A668472A} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Refusal to enrol – Risk to safety or wellbeing procedure | 1083 | | | 10/11/2023 5:36:57 AM | 10/11/2023 5:36:57 AM | Version number
4.4 | Version effective 10 November 2023 This procedure outlines responsibilities and processes for refusing the enrolment of a prospective student | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {3D998A10-02A3-421C-83E1-1A806F5051AA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 1231 | | | 13/03/2026 12:50:09 AM | 13/03/2026 12:50:09 AM | Version number
2.0 | Version effective 22 January 2024 Ethics and integrity > Complaints and allegations | Governance This procedure sets out the process and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Mature age student applications procedure | 1237 | | | 8/05/2026 5:24:47 AM | 8/05/2026 5:24:47 AM | Version number
7.1 | Version effective 03 July 2025 This procedure outlines the protocols to be followed by prospective mature age students and school staff in relation to | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {13AA68E3-E990-412E-AF75-7CFBE675A808} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Fact Sheet 1 - Conducting a security risk assessment | 5780 | | | 26/09/2024 6:24:41 AM | 26/09/2024 6:24:41 AM | Refer to https://ppr.qed.qld.gov.au/pp/school-security-procedure to ensure you have the most Abduction, non-custodial parent, aggressive persons, using grounds as a shortcut | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {069B6478-6721-4906-AB63-5CE662D2ABF5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing unreasonable complainant conduct procedure | 6637 | | | 13/03/2026 12:32:10 AM | 13/03/2026 12:32:10 AM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure sets out the process and responsibilities for consistent | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |