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Child friendly complaint form1212925/01/2024 2:14:45 AM25/01/2024 2:14:45 AMChild and student complaint form If you need help to fill in this form, you can ask a teacher, principal or other adult to Give this form to someone you trust to send it for you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx4762170https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure41486/02/2024 6:45:41 AM6/02/2024 6:45:41 AMthe subject of the customer complaint keep an up-to-date customer complaint register resolve customer complaints promptly and in accordance with STS_ListItem_85087200https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy5587025/01/2024 4:38:56 AM25/01/2024 4:38:56 AMComplaint data is regularly analysed to understand performance and drive improvement, to ensure visibility of complaints trends and meet legislative reporting STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaint management framework1222127/10/2023 4:04:35 AM27/10/2023 4:04:35 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx15914250https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure414525/01/2024 4:38:54 AM25/01/2024 4:38:54 AMby phone or by submitting an internal review request form provide a clear idea of the problem with the complaint outcome or handling and the desired solution STS_ListItem_85051400https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Making a complaint - Easy guide559711/02/2024 11:37:04 PM1/02/2024 11:37:04 PMwww.qld.gov.a u/contact-us • Privacy complaints can be emailed to privacy@qed.qld.gov.a u Help is available to make a complaint: • For an interpreter, call 1800 512 451 and ask STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2672100https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DB78C611-3960-4E67-8F8F-FCB567B30B73}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Safety and wellbeing of students registered at a state school boarding facility procedure1256123/01/2023 1:42:07 AM23/01/2023 1:42:07 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure only), and the National Principles for Child Safe Organisations (DoE employees only STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx61450https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{91AF7F9B-54A6-4220-90AA-BB65DFA91F85}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Safety and wellbeing of students registered at a state school boarding facility procedure359123/01/2023 1:56:58 AM23/01/2023 1:56:58 AMVersion number 2.0 | Version effective 23 January 2023 and the National Principles for Child Safe Organisations (DoE employees only) ensure all STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{0EA735CB-9DD3-489A-9869-C6FF6747B49D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints: Request an internal review1219525/01/2024 2:11:00 AM25/01/2024 2:11:00 AMPlease note that this form is only for internal reviews of customer complaints, not other departmental complaint processes Request for an internal review form STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx42741How do I request an internal review?;Request for an internal review form14804C17;63186B760https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Making a customer complaint - Information for parents and carers1241319/01/2024 3:51:00 AM19/01/2024 3:51:00 AMto submit a Request for internal review form within 20 days of receiving the complaint outcome understand that if the complaint is complex, it can take time to assess, manage and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx10802530https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{177319E3-6E35-41A5-8DF3-36CFD2CF8F09}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852

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