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Child friendly complaint form1212910/02/2021 1:56:05 AM10/02/2021 1:56:05 AMIf you need help to fill in this form, you can hand it to a teacher, principal or other Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management policy41478/04/2022 5:27:49 AM8/04/2022 5:27:49 AMOur customers, including children, have a right to complain and to not be adversely affected by their customer complaint 1. Complaints management system for customer complaints STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure41488/01/2023 11:17:16 PM8/01/2023 11:17:16 PMThis procedure should be read in Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must be recorded as customer complaints and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure41458/01/2023 11:17:15 PM8/01/2023 11:17:15 PMwithin 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Managing unreasonable complainant conduct procedure414623/02/2022 5:51:17 AM23/02/2022 5:51:17 AMmanage the customer complaint or internal review in accordance with the Customer complaints management framework, policy and procedure or STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Excluded complaints factsheet122128/02/2021 4:48:32 AM8/02/2021 4:48:32 AMThese complaints will be managed under the Early childhood education and care complaints management policy Complaints about decisions made under a contract STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{09B0E176-1CC8-4F50-AB2B-EDDBA892E3F4}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Safety and wellbeing of students registered at a state school boarding facility procedure359123/01/2023 1:56:58 AM23/01/2023 1:56:58 AMVersion number 2.0 | Version effective 23 January 2023 and the National Principles for Child Safe Organisations (DoE employees only) ensure all STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{0EA735CB-9DD3-489A-9869-C6FF6747B49D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Information sheet: Unreasonable complainant conduct1248410/02/2021 4:43:08 AM10/02/2021 4:43:08 AMto accept the outcome of the complaint. • Lodging a new complaint that, in substance, is the same as a finalised complaint STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Safety and wellbeing of students registered at a state school boarding facility procedure1256123/01/2023 1:42:07 AM23/01/2023 1:42:07 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure only), and the National Principles for Child Safe Organisations (DoE employees only STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{91AF7F9B-54A6-4220-90AA-BB65DFA91F85}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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