| Child friendly complaint form | 12129 | | | 10/02/2021 1:56:05 AM | 10/02/2021 1:56:05 AM | If you need help to fill in this form, you can hand it to a teacher, principal or other Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management policy | 4147 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | Our customers, including children, have a right to complain and to not be adversely affected by their customer complaint 1. Complaints management system for customer complaints | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 4148 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | This procedure should be read in Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must be recorded as customer complaints and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review procedure | 4145 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | within 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management framework | 12221 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Managing unreasonable complainant conduct procedure | 4146 | | | 23/02/2022 5:51:17 AM | 23/02/2022 5:51:17 AM | manage the customer complaint or internal review in accordance with the Customer complaints management framework, policy and procedure or | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Excluded complaints factsheet | 12212 | | | 8/02/2021 4:48:32 AM | 8/02/2021 4:48:32 AM | These complaints will be managed under the Early childhood education and care complaints management policy Complaints about decisions made under a contract | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {09B0E176-1CC8-4F50-AB2B-EDDBA892E3F4} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Safety and wellbeing of students registered at a state school boarding facility procedure | 3591 | | | 23/01/2023 1:56:58 AM | 23/01/2023 1:56:58 AM | Version number
2.0 | Version effective 23 January 2023 and the National Principles for Child Safe Organisations (DoE employees only)
ensure all | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0EA735CB-9DD3-489A-9869-C6FF6747B49D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Information sheet: Unreasonable complainant conduct | 12484 | | | 10/02/2021 4:43:08 AM | 10/02/2021 4:43:08 AM | to accept the outcome of the complaint. • Lodging a new complaint that, in substance, is the same as a finalised complaint | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Safety and wellbeing of students registered at a state school boarding facility procedure | 12561 | | | 23/01/2023 1:42:07 AM | 23/01/2023 1:42:07 AM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure only), and the National Principles for Child Safe Organisations (DoE employees only | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {91AF7F9B-54A6-4220-90AA-BB65DFA91F85} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |