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Managing unreasonable complainant conduct procedure875721/01/2024 11:40:27 PM21/01/2024 11:40:27 PMcooperate in a respectful way and process and what to expect to the complainant throughout the complaint process and ensure complainants understand their responsibilities manage STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing unreasonable complainant conduct procedure1565321/01/2024 11:32:10 PM21/01/2024 11:32:10 PM complainant throughout the complaint process and ensure complainants understand their responsibilities participate in training about how to manage unreasonable complainant conduct STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx62830https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complainant information sheet1544217/01/2024 3:45:06 AM17/01/2024 3:45:06 AMIf your conduct as a complainant is unreasonable, the department may apply the Managing unreasonable complainant conduct procedure to STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx879110https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure87192/04/2025 1:40:52 AM2/04/2025 1:40:52 AMIn requesting an internal review, complainants must explain why an internal review is appropriate and what action the complainant would like taken to resolve the issue STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure87203/02/2025 1:36:43 AM3/02/2025 1:36:43 AMthe department, or its staff, and the complainant is directly affected by the service or and in accordance with timeframes advise the complainant that they can seek an internal STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Preventing and responding to workplace sexual harassment procedure905519/01/2024 5:52:00 AM19/01/2024 5:52:00 AMVersion number 1.0 | Version effective 22 January 2024 Ethics and integrity > Staff conduct and ethical behaviour | Workplace health, safety and wellbeing STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F27208E4-03B8-4AF6-9924-25A2E6BEE9CF}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy1524219/12/2024 3:52:09 AM19/12/2024 3:52:09 AM complainants, aggrieved employees and others involved in the complaint or grievance.Page 2 notify a complainant about the outcome of their complaint (unless the complaint was STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1921350https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Early childhood education and care complaints management policy902421/01/2024 6:30:48 PM21/01/2024 6:30:48 PMThe principles of natural justice and procedural fairness are applied to all complainants making a complaint to the department, complainants are encouraged to raise the matter STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Information privacy breach and privacy complaints procedure1529631/01/2025 2:32:08 AM31/01/2025 2:32:08 AMthe department fails to respond to the complainant within the statutory 45-day period, the complainant may refer their privacy complaint directly to the Office of the Information STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx813330https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{2AADC361-62E3-4AA0-8130-DE99EAFBFBA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Early childhood education and care complaints management policy1499719/01/2024 5:42:06 AM19/01/2024 5:42:06 AM complainants.Page 2 of 7 Uncontrolled copy. Refer to the Department of Education Policy making a complaint to the department, complainants are encouraged to raise the matter STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx728350https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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