| Customer complaints management procedure | 4148 | | | 8/11/2023 3:30:58 AM | 8/11/2023 3:30:58 AM | You can
preview the content in Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must be recorded as customer complaints and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management policy | 4147 | | | 8/11/2023 3:31:06 AM | 8/11/2023 3:31:06 AM | 1. Complaints management system for customer complaints processing and outcome of a customer complaint
comply with the Australian Standard for customer complaints management | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Customer complaints management procedure | 51328 | | | 6/11/2023 2:57:17 AM | 6/11/2023 2:57:17 AM | better practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form, aside from creating a fillable | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {3DBA88C8-8062-4033-8AC6-7CA037332629} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 4145 | | | 8/11/2023 3:31:02 AM | 8/11/2023 3:31:02 AM | within 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management framework | 12221 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Upcoming - Complaints and grievances management policy | 51327 | | | 7/11/2023 2:54:26 AM | 7/11/2023 2:54:26 AM | better practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form , aside from creating a fillable | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {34B2633A-00A7-46FD-BEE0-66E5A35D115A} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Upcoming - Customer complaints management internal review procedure | 51326 | | | 6/11/2023 2:38:27 AM | 6/11/2023 2:38:27 AM | better practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form , aside from creating a fillable | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {1318FFE8-901E-4399-BF24-7546C81898CB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Managing unreasonable complainant conduct procedure | 4146 | | | 8/11/2023 3:31:04 AM | 8/11/2023 3:31:04 AM | manage the customer complaint or internal review in accordance with the Customer complaints management framework, policy and procedure or | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Managing unreasonable complainant conduct procedure | 51325 | | | 6/11/2023 4:54:05 AM | 6/11/2023 4:54:05 AM | better practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form , aside from creating a fillable | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {66B9F460-E0BE-4496-81A5-DBFF6B4CACC5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 3946 | | | 5/04/2022 4:55:33 AM | 5/04/2022 4:55:33 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Everyone who makes a complaint is treated with respect | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |