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Customer complaints management procedure41488/11/2023 3:30:58 AM8/11/2023 3:30:58 AMYou can preview the content in Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must be recorded as customer complaints and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management policy41478/11/2023 3:31:06 AM8/11/2023 3:31:06 AM1. Complaints management system for customer complaints processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Upcoming - Customer complaints management procedure513286/11/2023 2:57:17 AM6/11/2023 2:57:17 AMbetter practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form, aside from creating a fillable STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{3DBA88C8-8062-4033-8AC6-7CA037332629}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure41458/11/2023 3:31:02 AM8/11/2023 3:31:02 AMwithin 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Complaints and grievances management policy513277/11/2023 2:54:26 AM7/11/2023 2:54:26 AMbetter practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form , aside from creating a fillable STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{34B2633A-00A7-46FD-BEE0-66E5A35D115A}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Customer complaints management internal review procedure513266/11/2023 2:38:27 AM6/11/2023 2:38:27 AMbetter practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form , aside from creating a fillable STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{1318FFE8-901E-4399-BF24-7546C81898CB}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Managing unreasonable complainant conduct procedure41468/11/2023 3:31:04 AM8/11/2023 3:31:04 AMmanage the customer complaint or internal review in accordance with the Customer complaints management framework, policy and procedure or STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Upcoming - Managing unreasonable complainant conduct procedure513256/11/2023 4:54:05 AM6/11/2023 4:54:05 AMbetter practice approaches to managing these complaints. • No changes are proposed to the existing Child friendly complaint form , aside from creating a fillable STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{66B9F460-E0BE-4496-81A5-DBFF6B4CACC5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Early childhood education and care complaints management policy39465/04/2022 4:55:33 AM5/04/2022 4:55:33 AMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Everyone who makes a complaint is treated with respect STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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