content-left-bg.png
content-right-bg.png

Search results

MainZone

 

 

Customer complaint management framework1222127/10/2023 4:04:35 AM27/10/2023 4:04:35 AMM o n i t o r i n g a n Queensland Public Service Customer Complaint Management Framework and Guideline • Compliments and customer complaints website • Information for parents and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx16174380https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure41486/02/2024 6:45:41 AM6/02/2024 6:45:41 AMor changed using the Customer complaints management framework inform the department of changes affecting the customer complaint, including if help is no longer STS_ListItem_85087200https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints involving the ‘public official’ (Director-General) procedure375421/01/2024 8:30:56 PM21/01/2024 8:30:56 PMThis procedure sets out what an accordance with SES3 and above complaints framework ensure that records are maintained of complaints received and dealt with in accordance STS_ListItem_8505000https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy5587025/01/2024 4:38:56 AM25/01/2024 4:38:56 AMComplaint data is regularly analysed to understand performance and drive improvement, to ensure visibility of complaints trends and meet legislative reporting STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy394621/01/2024 6:30:48 PM21/01/2024 6:30:48 PMin line with the department’s Complaints and grievances management policy andRegulating for Quality: The regulation of approved ECEC services framework (R4Q STS_ListItem_8506600https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure414525/01/2024 4:38:54 AM25/01/2024 4:38:54 AMComplaints and grievances management policy Customer complaints management framework and procedure Managing unreasonable STS_ListItem_85051400https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and appeals – subclass 500 (schools) visa procedure375321/01/2024 7:00:46 PM21/01/2024 7:00:46 PMwith the Overseas student regarding the complaint, if required support staff in managing complaints liaise with EQI to manage formal complaints and STS_ListItem_8509000https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy1220719/01/2024 5:42:06 AM19/01/2024 5:42:06 AMin line with the department’s Complaints and grievances management policy and Regulating for Quality: The regulation of approved ECEC services framework (R4Q STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx171120https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Making a complaint - Easy guide559711/02/2024 11:37:04 PM1/02/2024 11:37:04 PMwww.qld.gov.a u/contact-us • Privacy complaints can be emailed to privacy@qed.qld.gov.a u Help is available to make a complaint: • For an interpreter, call 1800 512 451 and ask STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2782210https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DB78C611-3960-4E67-8F8F-FCB567B30B73}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child friendly complaint form1212925/01/2024 2:14:45 AM25/01/2024 2:14:45 AMWho or what are you unhappy with Child and student complaint form If you need help to fill in this form, you can ask a teacher, principal or other adult to help you or call 13 74 STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx4932190https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js