| Customer complaints management policy | 45179 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | complies with the Australian/New Zealand Standard on complaints management (AS/NZS ISO 10002:2014 – Guidelines for complaint management in organisations | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management policy | 12410 | | | 3/12/2021 3:52:09 AM | 3/12/2021 3:52:09 AM | complies with the Australian/New Zealand Standard on complaints management (AS/NZS ISO 10002:2014 – Guidelines for complaint management in organisations an act, or failure to act | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {32E2DDE6-D987-49D7-85FC-2AEE4BED9A83} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management procedure | 12411 | | | 5/01/2023 5:42:14 AM | 5/01/2023 5:42:14 AM | consider customer complaints management as part of planning and risk management activities provide advice and guidance to staff involved in customer complaints management | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management procedure | 45180 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | or changed using the Customer complaints management framework
inform the department of changes affecting the customer complaint, including if help is no longer | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management framework | 12512 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | M o n i t o r the department of changes affecting the complaint including if help is no longer required. • Customer complaints management policy and procedure • Internal review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management - Internal review procedure | 12408 | | | 5/01/2023 5:32:12 AM | 5/01/2023 5:32:12 AM | review establishes if the customer complaint management process for the original complaint was appropriate and/or whether the Customer complaints management framework | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management – Internal review procedure | 45253 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | or Queensland Human Rights Commission)
to complaints that are not customer complaints, as defined under the Customer complaints management framework If the request is taken over | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Early childhood education and care complaints management policy | 45195 | | | 5/04/2022 4:55:33 AM | 5/04/2022 4:55:33 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care 3. The department’s approach to complaints management | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Early childhood education and care complaints management policy | 12513 | | | 5/04/2022 4:32:29 AM | 5/04/2022 4:32:29 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Everyone who makes a complaint is treated with respect | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management - Managing unreasonable complainant conduct procedure | 58591 | | | 23/02/2022 5:42:07 AM | 23/02/2022 5:42:07 AM | at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-managing-unreasonable Unreasonable conduct can arise at any time in the customer complaints management process | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |