| Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | of factors, including when the complaint was made and the complexity of the complaint take 20 working days, subject to complexity. * For school-related complaints, working days | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 5230 | 279 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing Unsatisfactory Performance Process | 15377 | | | 19/02/2021 4:53:44 AM | 19/02/2021 4:53:44 AM | Refer to the Department of Education Policy and Procedure Register at The preliminary discussion is not to replace regular informal performance discussions between managers and | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 805 | 39 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {E165015B-5398-42C3-A0A3-0113D51FC8F2} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management - Internal review procedure | 15077 | | | 29/04/2024 1:42:06 AM | 29/04/2024 1:42:06 AM | Page 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the responsibilities and processes for internally | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1521 | 67 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Regulating for quality - Determining applications for early childhood services procedure | 15609 | | | 15/04/2024 1:02:08 AM | 15/04/2024 1:02:08 AM | Page 1 of 9 Uncontrolled copy. Refer to the Department of Education Policy and Procedure given timeframe, taking into consideration the amount and complexity of the information | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 58 | 3 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {25D5F65A-1BD5-48C3-8769-6A4D1AE5C9C8} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure | 14927 | | | 23/02/2022 12:12:08 AM | 23/02/2022 12:12:08 AM | Page 1 of 5 Uncontrolled copy. Refer to the Department of Education Policy and Procedure school enrolment benchmarks and complexity. Classification levels for principals and HOSES | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 437 | 23 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {92D06073-FCA4-4F0D-B123-37EBA0C7768E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood grants management procedure | 15000 | | | 7/12/2021 5:02:11 AM | 7/12/2021 5:02:11 AM | Page 1 of 15 Uncontrolled copy. Refer to the Department of Education Policy and Procedure the grant program’s size, scope, risk and complexity and are set out in internal documents | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 89 | 3 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {99CC5382-76C3-49BD-BD09-C619D6B0D740} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood grants management policy | 14999 | | | 2/12/2021 5:52:51 AM | 2/12/2021 5:52:51 AM | Page 1 of 8 Uncontrolled copy. Refer to the Department of Education Policy and Procedure match the nature, scale, complexity and risks of the grant or grant program, thereby | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 35 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {AE2CCA5C-4DB1-47F9-8995-6C3663A9E7F2} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Disaster and emergency management procedure | 15182 | | | 18/03/2022 3:22:09 AM | 18/03/2022 3:22:09 AM | Page 1 of 9 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/disaster-and-emergency-management-procedure to | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 810 | 27 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {24AAD0ED-8394-4A99-B825-220751E09DEE} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing Unsatisfactory Performance policy (excluding school based teachers and principals) | 15656 | | | 19/02/2021 4:56:55 AM | 19/02/2021 4:56:55 AM | of employees of the Department of Education, Training and Employment (except for state school teachers and principals Refer to the Department of Education Policy and Procedure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 780 | 30 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C6057232-AFA6-4A1C-8FBB-73306098D7E4} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood grants management procedure | 9023 | | | 8/12/2021 4:15:31 AM | 8/12/2021 4:15:31 AM | Version number
1.0 | Version effective 15 July 2021 the grant program’s size, scope, risk and complexity and are set out in internal documents Define the scope of the grant | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {71D904B9-5788-4E9D-943D-0E11159E9504} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |