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Complaints involving the ‘public official’ (Director-General) procedure452442/03/2023 6:14:54 AM2/03/2023 6:14:54 AMbehaviours including those related to potential fraudulent or corrupt conduct that may reasonably be considered as involving corrupt conduct on the part of the Director-General STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Complaints involving the ‘public official’ (Director-General) procedure122062/03/2023 6:02:08 AM2/03/2023 6:02:08 AM the CCC of any complaint alleging corrupt conduct that involves, or may involve the of promoting the public confidence in the way suspected corrupt conduct in the department STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{A86B3F28-185B-4554-8C33-638B63FC138D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Excluded complaints factsheet126658/02/2021 4:48:32 AM8/02/2021 4:48:32 AMCorrupt conduct (Crime and Corruption Act 2001 IER) manage complaints about misconduct and corrupt conduct by all employees of the department STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{09B0E176-1CC8-4F50-AB2B-EDDBA892E3F4}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Individual employee grievances policy4512728/04/2022 2:23:04 AM28/04/2022 2:23:04 AMby, is unfair and unreasonable the conduct or behaviour of an employee, agent or of particular types of complaints (e.g. corrupt conduct under the Crime and Corruption Act STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{C8904ABF-8FE9-42F9-B280-8AD52DA29383}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Individual employee grievances policy124645/04/2022 1:42:39 AM5/04/2022 1:42:39 AMthe conduct or behaviour of an employee is a breach of the Code of Conduct particular types of complaints (e.g. corrupt conduct under the Crime and Corruption Act STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{4F9E0599-C8AF-4DD2-AB26-312B4D776925}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Corporate card procedure4589715/12/2021 3:37:17 AM15/12/2021 3:37:17 AMinvestigation process report all suspected corrupt conduct, criminal conduct and other matters to the appropriate STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{BB6C13D7-EC7A-40DD-9177-F0AD24DE0BD0}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management policy451798/04/2022 5:27:49 AM8/04/2022 5:27:49 AMInternal review procedure  Managing unreasonable complainant conduct procedure and Public Service Commission Directives) corrupt conduct (Crime and Corruption Act 2001 STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Individual employee grievances procedure4512828/04/2022 2:21:16 AM28/04/2022 2:21:16 AMof particular types of complaints (e.g. corrupt conduct under the Crime and Corruption Act create a safe environment to conduct courageous and supportive conversations respond to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management policy124103/12/2021 3:52:09 AM3/12/2021 3:52:09 AMManaging unreasonable complainant conduct procedure ’s conduct is unreasonable, the department may implement strategies to manage the conduct so the customer complaint can be STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Individual employee grievances procedure124654/01/2022 2:42:06 AM4/01/2022 2:42:06 AMthe conduct or behaviour of an employee is a breach of the Code of Conduct particular types of complaints (e.g. corrupt conduct under the Crime and Corruption Act STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{28A703F5-95BA-4351-9D69-8D18CC6CC2E5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606

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