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Complaints and grievances management policy99313/07/2025 8:12:26 PM13/07/2025 8:12:26 PMVersion number 1.2 | Version effective 14 July 2025 Ethics and integrity > Complaints and allegations | Governance This policy supports the Department of Education's (the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Reporting fraud and corruption procedure99815/02/2026 6:45:18 PM15/02/2026 6:45:18 PMVersion number 2.6 | Version effective 16 February 2026 of Internal Audit the Queensland Crime and Corruption Commission  the department’s STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{EC6F6A2B-B1FC-42B1-99CA-7E9BDF2E8D45}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints involving the ‘public official’ (Director-General) procedure91415/02/2026 2:45:19 PM15/02/2026 2:45:19 PMother than the Director-General to notify the Crime and Corruption Commission (CCC) of the service employee complaints devolved by the Crime and Corruption Commission (the Framework STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Temporary removal of student property by state school staff procedure86428/11/2024 5:15:08 AM28/11/2024 5:15:08 AMto have been used to commit a crime of the limits on state school staff accessing of students or staff or is reasonably suspected to have been used to commit a crime STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DC7975E4-0CAB-41CC-8204-2AF04B237AAB}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Resource Replacement Scheme procedure100226/08/2025 5:24:25 AM26/08/2025 5:24:25 AMappropriate authorities and obtain a crime number, relevant officer and station details The crime of entering a property (i.e. school) by the use of physical force or serious STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{58CFD81A-BAC3-427A-A7CC-D20D948C3897}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure9273/03/2026 5:51:32 AM3/03/2026 5:51:32 AMVersion number 3.3 | Version effective 03 March 2026 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Assets policy97623/12/2025 7:01:10 AM23/12/2025 7:01:10 AMVersion number 1.2 | Version effective 23 December 2025 Acquisition of assets must be in software assets (DoE employees only) Crime and Corruption Commission - The Public STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{8E7BC83E-A3E7-427F-8F43-30A0D56D87A7}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Notification of other employment procedure115215/02/2026 3:15:18 PM15/02/2026 3:15:18 PMThis procedure is being reviewed in line with departmental requirements report as required at law to the Crime and Corruption Commission (CCC) COI matters that STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{AAE6185B-1349-4639-9207-5F2242773828}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Resource replacement scheme procedure668225/08/2025 4:12:03 AM25/08/2025 4:12:03 AMappropriate authorities and obtain a crime number, relevant officer and station details The crime of entering a property (i.e. school) by the use of physical force or serious STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{46B43B26-77F6-48D6-951F-08834E8302AE}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Conflict of interest policy91814/10/2025 8:25:52 AM14/10/2025 8:25:52 AMThis policy is being reviewed in line with departmental requirements Questions regarding this document can be emailed to Integrity@qed.qld.gov.au Having a COI is, in itself, not STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{9CB95E23-5E23-4E55-B7ED-24F0557F1FAF}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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