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Complaints and grievances management policy99313/07/2025 8:12:26 PM13/07/2025 8:12:26 PMVersion number 1.2 | Version effective 14 July 2025 Ethics and integrity > Complaints and allegations | Governance This policy supports the Department of Education's (the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Reporting fraud and corruption procedure99813/07/2025 5:30:50 PM13/07/2025 5:30:50 PMVersion number 2.5 | Version effective 14 July 2025 head of Internal Audit the Queensland Crime and Corruption Commission the department’s STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{EC6F6A2B-B1FC-42B1-99CA-7E9BDF2E8D45}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints involving the ‘public official’ (Director-General) procedure91413/07/2025 8:12:27 PM13/07/2025 8:12:27 PMSection 48A of the Crime and Corruption Act 2001 (Qld) (the Act) requires the Department other than the Director-General to notify the Crime and Corruption Commission (CCC) of the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Reporting fraud and corruption procedure671411/07/2025 6:42:05 AM11/07/2025 6:42:05 AMPage 1 of 8 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at Code of Conduct and the Standard the Queensland Crime and Corruption Commission STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{17E06038-7B97-494D-992E-7CCF69B52832}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Temporary removal of student property by state school staff procedure86428/11/2024 5:15:08 AM28/11/2024 5:15:08 AMto have been used to commit a crime of the limits on state school staff accessing of students or staff or is reasonably suspected to have been used to commit a crime STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DC7975E4-0CAB-41CC-8204-2AF04B237AAB}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Equipment management for business units procedure8566/04/2022 2:59:18 AM6/04/2022 2:59:18 AMVersion number 3.0 | Version effective 11 February 2020 Department-wide, with the exception of state schools State schools should refer to the Equipment management for STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CA6D4CA9-D227-4C90-974A-95AF0090792B}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Equipment management for schools procedure8578/04/2022 1:49:44 AM8/04/2022 1:49:44 AMVersion number 5.0 | Version effective 10 February 2020 Outlines the requirements for acquiring, managing, and disposing of equipment held by schools STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{25BD678C-2A75-49F8-BAAE-6BAB2AEB169F}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Resource Replacement Scheme procedure100226/08/2025 5:24:25 AM26/08/2025 5:24:25 AMappropriate authorities and obtain a crime number, relevant officer and station details The crime of entering a property (i.e. school) by the use of physical force or serious STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{58CFD81A-BAC3-427A-A7CC-D20D948C3897}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure92713/07/2025 8:11:58 PM13/07/2025 8:11:58 PMVersion number 3.2 | Version effective 14 July 2025 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Information privacy breach and privacy complaints procedure13027/11/2025 12:30:36 AM7/11/2025 12:30:36 AMAn upda​ted version of this procedure will be effective on 27/01/2026 You can preview the content in the Upcoming version section below This procedure outlines the process the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{43E1844C-8604-4F23-98F2-DB7B62AF7785}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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