Customer complaints management procedure | 4148 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | who are the subject of the customer complaint
keep an up-to-date customer complaints register
consider customer complaints management Receive complaint and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Customer complaints management policy | 4147 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | 1. Complaints management system for customer complaints processing and outcome of a customer complaint
comply with the Australian Standard for customer complaints management | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Customer complaints management – Internal review procedure | 4145 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | within 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Customer complaints management framework | 12221 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | Customer complaints can be made by We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Customer complaints management – Managing unreasonable complainant conduct procedure | 4146 | | | 23/02/2022 5:51:17 AM | 23/02/2022 5:51:17 AM | Customer complaints management framework and policy (if the conduct arises during the management of the original customer complaint)
Internal review procedure (if the conduct | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Complaint process for restrictive practices | 12037 | | | 8/02/2021 5:38:30 AM | 8/02/2021 5:38:30 AM | with the outcome or handling of your customer complaint, you can ask for your complaint to be reviewed by the department Customer complaints management policy | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Making a customer complaint - Information for parents and carers | 12413 | | | 10/02/2021 1:40:00 AM | 10/02/2021 1:40:00 AM | information about how the department manages customer complaints you should refer to the Customer complaints management framework, policy and procedure and | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | Making a customer complaint Information for parents and carers
| | | | | | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {177319E3-6E35-41A5-8DF3-36CFD2CF8F09} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
Complaints and appeals – subclass 500 (schools) visa procedure | 3753 | | | 5/07/2023 4:13:29 AM | 5/07/2023 4:13:29 AM | provider;
as a result of a complaint to EQI (see the Customer complaints management policy and Customer complaints management procedure Image 1 – Complaints process | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Customer complaints: Request an internal review | 12195 | | | 10/02/2021 2:53:00 AM | 10/02/2021 2:53:00 AM | you are dissatisfied with the outcome of your customer complaint or the way your customer complaint was Customer complaint reference number (if known | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | How do I request an internal review?;Request for internal review form | 121A049E;18D10290 | | | | | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {E59024B4-0425-49A5-90F3-011DEAEC7B08} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
Guide: Customer complaints management and human rights | 12326 | | | 9/08/2021 1:36:00 AM | 9/08/2021 1:36:00 AM | This guide must be read in Once the complaints officer assesses whether the complaint is a customer complaint, they also need to consider if the matter is a human rights complaint | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | Overview ;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints;Review rights;Recording and reporting;Other resources;Appendix 1: Human rights complaints – assessment process;Appendix 2: Nature and scope of human rights relevant to the Department of Education | 36858F43;7D59BE2C;0EB6C843;0A61931A;40228AD4;00ED93B1;61A974D5;072EC9A0;52B11F02 | | | | | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {11572B34-AF20-4B3B-9C78-4DBE6AC3D231} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |