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Customer complaints management procedure41488/01/2023 11:17:16 PM8/01/2023 11:17:16 PMwho are the subject of the customer complaint keep an up-to-date customer complaints register consider customer complaints management Receive complaint and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management policy41478/04/2022 5:27:49 AM8/04/2022 5:27:49 AM1. Complaints management system for customer complaints processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure41458/01/2023 11:17:15 PM8/01/2023 11:17:15 PMwithin 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMCustomer complaints can be made by We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Managing unreasonable complainant conduct procedure414623/02/2022 5:51:17 AM23/02/2022 5:51:17 AMCustomer complaints management framework and policy (if the conduct arises during the management of the original customer complaint) Internal review procedure (if the conduct STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaint process for restrictive practices120378/02/2021 5:38:30 AM8/02/2021 5:38:30 AMwith the outcome or handling of your customer complaint, you can ask for your complaint to be reviewed by the department Customer complaints management policy STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Making a customer complaint - Information for parents and carers1241310/02/2021 1:40:00 AM10/02/2021 1:40:00 AMinformation about how the department manages customer complaints you should refer to the Customer complaints management framework, policy and procedure and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxMaking a customer complaint Information for parents and carers https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{177319E3-6E35-41A5-8DF3-36CFD2CF8F09}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Complaints and appeals – subclass 500 (schools) visa procedure37535/07/2023 4:13:29 AM5/07/2023 4:13:29 AMprovider; as a result of a complaint to EQI (see the Customer complaints management policy and Customer complaints management procedure Image 1 – Complaints process STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints: Request an internal review1219510/02/2021 2:53:00 AM10/02/2021 2:53:00 AMyou are dissatisfied with the outcome of your customer complaint or the way your customer complaint was Customer complaint reference number (if known STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxHow do I request an internal review?;Request for internal review form121A049E;18D10290https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Guide: Customer complaints management and human rights123269/08/2021 1:36:00 AM9/08/2021 1:36:00 AMThis guide must be read in Once the complaints officer assesses whether the complaint is a customer complaint, they also need to consider if the matter is a human rights complaint STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxOverview ;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints;Review rights;Recording and reporting;Other resources;Appendix 1: Human rights complaints – assessment process;Appendix 2: Nature and scope of human rights relevant to the Department of Education36858F43;7D59BE2C;0EB6C843;0A61931A;40228AD4;00ED93B1;61A974D5;072EC9A0;52B11F02https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{11572B34-AF20-4B3B-9C78-4DBE6AC3D231}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852

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