| Customer complaints management procedure | 45180 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | who are the subject of the customer complaint
keep an up-to-date customer complaints register
consider customer complaints management Receive complaint and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management policy | 45179 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | 1. Complaints management system for customer complaints processing and outcome of a customer complaint
comply with the Australian Standard for customer complaints management | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management procedure | 12411 | | | 5/01/2023 5:42:14 AM | 5/01/2023 5:42:14 AM | This procedure should be read in and right to information procedure. Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management policy | 12410 | | | 3/12/2021 3:52:09 AM | 3/12/2021 3:52:09 AM | . Customer complaints within and outside the scope of this policy ’s system for customer complaints. A complaint is a customer complaint if it involves an expression of | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {32E2DDE6-D987-49D7-85FC-2AEE4BED9A83} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management – Internal review procedure | 45253 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | within 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management - Internal review procedure | 12408 | | | 5/01/2023 5:32:12 AM | 5/01/2023 5:32:12 AM | managing the original customer complaint customer complaints managed outside the department through an external review (e.g. a complaint to the Queensland Ombudsman or Queensland | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management framework | 12512 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | Customer complaints can be made by We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Customer complaints management – Managing unreasonable complainant conduct procedure | 58912 | | | 23/02/2022 5:51:17 AM | 23/02/2022 5:51:17 AM | Customer complaints management framework and policy (if the conduct arises during the management of the original customer complaint)
Internal review procedure (if the conduct | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
| Customer complaints management - Managing unreasonable complainant conduct procedure | 58591 | | | 23/02/2022 5:42:07 AM | 23/02/2022 5:42:07 AM | A complaint is a customer complaint if it involves an expression of dissatisfaction about manage the customer complaint or internal review in accordance with the Customer complaints | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
| Complaint process for restrictive practices | 12204 | | | 8/02/2021 5:38:30 AM | 8/02/2021 5:38:30 AM | with the outcome or handling of your customer complaint, you can ask for your complaint to be reviewed by the department Customer complaints management policy | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |