| Customer complaints management procedure | 8720 | | | 6/02/2024 6:45:41 AM | 6/02/2024 6:45:41 AM | who are the subject of the customer complaint
keep an up-to-date customer complaint register
resolve customer complaints promptly and in accordance with | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | What is not a customer complaint We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 7587 | 269 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 8719 | | | 29/04/2024 1:53:14 AM | 29/04/2024 1:53:14 AM | to customer complaints managed outside the department through an external review (for example, a complaint to the Queensland Ombudsman or Queensland | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and appeals – subclass 500 (schools) visa procedure | 8928 | | | 30/09/2024 12:21:15 AM | 30/09/2024 12:21:15 AM | If a matter is assessed as a customer complaint, all staff involved in managing customer complaints will manage the complaint in accordance with the Customer complaints | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Making a customer complaint - Information for parents and carers | 15369 | | | 19/01/2024 3:51:00 AM | 19/01/2024 3:51:00 AM | Once your customer complaint has been resolved, you will be contacted and informed of the outcome of your complaint, any recommendations, and any review options | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3856 | 15 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {177319E3-6E35-41A5-8DF3-36CFD2CF8F09} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Complaints and grievances management policy | 8929 | | | 19/12/2024 4:13:22 AM | 19/12/2024 4:13:22 AM | Complaints can be made anonymously (grievances excepted processing and outcome of a customer complaint
comply with the Australian Standard for customer complaints management | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Guide: Customer complaints management and human rights | 15280 | | | 19/01/2024 3:50:00 AM | 19/01/2024 3:50:00 AM | This guide must be read in Once the complaints officer assesses whether the complaint is a customer complaint, they also need to consider if the matter is a human rights complaint | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1631 | 32 | Overview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints | 0827E050;32D9F924;4F3E67F0;68923E93 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {11572B34-AF20-4B3B-9C78-4DBE6AC3D231} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Complaint process for restrictive practices | 14983 | | | 10/10/2024 6:02:48 AM | 10/10/2024 6:02:48 AM | document. Additional resources • Customer complaints management procedure • Complaints and grievances management policy • Customer Complaints Management | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 612 | 3 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Information privacy breach and privacy complaints procedure | 8733 | | | 25/11/2024 5:46:08 AM | 25/11/2024 5:46:08 AM | A privacy complaint may arise as a result of a privacy breach Privacy complaints that are also customer complaints or human rights complaints must be recorded and included in | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints involving the ‘public official’ (Director-General) procedure | 8707 | | | 17/07/2024 12:39:48 AM | 17/07/2024 12:39:48 AM | process for identifying and reporting on complaints of corrupt conduct or misconduct by the Director-General
escalate complaints of suspected corrupt conduct or | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |