| Customer complaints management procedure | 8720 | | | 3/02/2025 1:36:43 AM | 3/02/2025 1:36:43 AM | be overturned or changed using the Customer complaints management framework
inform the department of changes affecting the customer complaint, including if help is no longer | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | review procedure • Queensland Public Service Customer Complaint Management Framework and Guideline • Compliments and customer complaints website • Information for parents and | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 9944 | 263 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 8719 | | | 2/04/2025 1:40:52 AM | 2/04/2025 1:40:52 AM | were adequately considered during the management of the customer complaint
advise the complainant and original complaints officer of the outcome of the | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and grievances management policy | 8929 | | | 19/12/2024 4:13:22 AM | 19/12/2024 4:13:22 AM | 1. Complaint and grievance management processes processing and outcome of a customer complaint
comply with the Australian Standard for customer complaints management
notify | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Guide: Customer complaints management and human rights | 15280 | | | 19/01/2024 3:50:00 AM | 19/01/2024 3:50:00 AM | Customer complaints management framework, and procedure The complaint can then be resolved using the Customer complaints management procedure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1996 | 46 | Overview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints | 0827E050;32D9F924;4F3E67F0;68923E93 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {11572B34-AF20-4B3B-9C78-4DBE6AC3D231} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Early childhood education and care complaints management policy | 9024 | | | 21/01/2024 6:30:48 PM | 21/01/2024 6:30:48 PM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus 2. Complaints outside the scope of this policy | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Making a customer complaint - Information for parents and carers | 15369 | | | 19/01/2024 3:51:00 AM | 19/01/2024 3:51:00 AM | Check the school’s website to find your school’s complaints management process Register at
https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to ensure you | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 4541 | 64 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {177319E3-6E35-41A5-8DF3-36CFD2CF8F09} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Complaints and appeals – subclass 500 (schools) visa procedure | 8928 | | | 30/09/2024 12:21:15 AM | 30/09/2024 12:21:15 AM | refer to the Customer complaints and grievances management policy and follow the Customer complaints management procedure for complaints
observe and adhere to the complaints and | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Early childhood education and care complaints management policy | 14997 | | | 19/01/2024 5:42:06 AM | 19/01/2024 5:42:06 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus . Complaints outside the scope of this policy | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 728 | 35 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review information sheet | 15076 | | | 6/11/2023 1:18:00 AM | 6/11/2023 1:18:00 AM | can request which examines if the complaint management process for a customer complaint was appropriate and/or if the if the customer complaints management procedure was followed | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 980 | 3 | What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review? | 543ACD5A;07C7290C;6D32A0E3;59A24A85;11167AFC | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {085A2D14-69B7-4875-A1F6-51B50B20957C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |