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Customer complaints management policy41478/04/2022 5:27:49 AM8/04/2022 5:27:49 AMCustomer complaints can be made anonymously processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management notify STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure41488/01/2023 11:17:16 PM8/01/2023 11:17:16 PMbe overturned or changed using the Customer complaints management framework inform the department of changes affecting the customer complaint, including if help is no longer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMM o n i t o r the department of changes affecting the complaint including if help is no longer required. • Customer complaints management policy and procedure • Internal review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management - Internal review procedure122235/01/2023 5:32:12 AM5/01/2023 5:32:12 AMinternal review establishes if the customer complaint management process for the original complaint was appropriate and/or whether the Customer complaints management framework STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management - Managing unreasonable complainant conduct procedure1222423/02/2022 5:42:07 AM23/02/2022 5:42:07 AMUnreasonable conduct can arise at any time in the customer complaints management process manage the customer complaint or internal review in accordance with the Customer complaints STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaint process for restrictive practices120378/02/2021 5:38:30 AM8/02/2021 5:38:30 AMHow to make a complaint Customer complaints management procedure Customer complaints management policy Customer Complaints Management Framework STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Early childhood education and care complaints management policy39465/04/2022 4:55:33 AM5/04/2022 4:55:33 AMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus 2. Complaints outside the scope of this policy STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy122075/04/2022 4:32:29 AM5/04/2022 4:32:29 AMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus . Complaints within the scope of this policy STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Making a customer complaint - Information for parents and carers1241310/02/2021 1:40:00 AM10/02/2021 1:40:00 AMinformation about how the department manages customer complaints you should refer to the Customer complaints management framework, policy and procedure and the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxMaking a customer complaint Information for parents and carers https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{177319E3-6E35-41A5-8DF3-36CFD2CF8F09}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Guide: Customer complaints management and human rights123269/08/2021 1:36:00 AM9/08/2021 1:36:00 AMThese complaints can be managed under the standard customer complaints management process The complaint can then be resolved using the Customer complaints management procedure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxOverview ;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints;Review rights;Recording and reporting;Other resources;Appendix 1: Human rights complaints – assessment process;Appendix 2: Nature and scope of human rights relevant to the Department of Education36858F43;7D59BE2C;0EB6C843;0A61931A;40228AD4;00ED93B1;61A974D5;072EC9A0;52B11F02https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{11572B34-AF20-4B3B-9C78-4DBE6AC3D231}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852

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