| Customer complaints management policy | 4147 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | Customer complaints can be made anonymously processing and outcome of a customer complaint
comply with the Australian Standard for customer complaints management
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| Customer complaints management procedure | 4148 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | be overturned or changed using the Customer complaints management framework
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| Customer complaints management framework | 12221 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | M o n i t o r the department of changes affecting the complaint including if help is no longer required. • Customer complaints management policy and procedure • Internal review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management - Internal review procedure | 12223 | | | 5/01/2023 5:32:12 AM | 5/01/2023 5:32:12 AM | internal review establishes if the customer complaint management process for the original complaint was appropriate and/or whether the Customer complaints management framework | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management - Managing unreasonable complainant conduct procedure | 12224 | | | 23/02/2022 5:42:07 AM | 23/02/2022 5:42:07 AM | Unreasonable conduct can arise at any time in the customer complaints management process manage the customer complaint or internal review in accordance with the Customer complaints | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaint process for restrictive practices | 12037 | | | 8/02/2021 5:38:30 AM | 8/02/2021 5:38:30 AM | How to make a complaint Customer complaints management procedure Customer complaints management policy Customer Complaints Management Framework | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 3946 | | | 5/04/2022 4:55:33 AM | 5/04/2022 4:55:33 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus 2. Complaints outside the scope of this policy | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Early childhood education and care complaints management policy | 12207 | | | 5/04/2022 4:32:29 AM | 5/04/2022 4:32:29 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus . Complaints within the scope of this policy | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Making a customer complaint - Information for parents and carers | 12413 | | | 10/02/2021 1:40:00 AM | 10/02/2021 1:40:00 AM | information about how the department manages customer complaints you should refer to the Customer complaints management framework, policy and procedure and the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | Making a customer complaint Information for parents and carers
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| Guide: Customer complaints management and human rights | 12326 | | | 9/08/2021 1:36:00 AM | 9/08/2021 1:36:00 AM | These complaints can be managed under the standard customer complaints management process The complaint can then be resolved using the Customer complaints management procedure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | Overview ;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints;Review rights;Recording and reporting;Other resources;Appendix 1: Human rights complaints – assessment process;Appendix 2: Nature and scope of human rights relevant to the Department of Education | 36858F43;7D59BE2C;0EB6C843;0A61931A;40228AD4;00ED93B1;61A974D5;072EC9A0;52B11F02 | | | | | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {11572B34-AF20-4B3B-9C78-4DBE6AC3D231} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |