| Complaints and grievances management policy | 8929 | | | 22/05/2025 4:31:22 AM | 22/05/2025 4:31:22 AM | to manage and investigate complaints, including: customer complaints, individual employee grievances, complaints involving Complaints can be made anonymously (grievances excepted | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints involving the ‘public official’ (Director-General) procedure | 8707 | | | 22/05/2025 4:30:34 AM | 22/05/2025 4:30:34 AM | for oversight of senior public service employee complaints devolved by the Crime and Corruption should be read in conjunction with the Complaints and grievances management policy | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Information privacy breach and privacy complaints procedure | 8733 | | | 22/05/2025 4:07:45 AM | 22/05/2025 4:07:45 AM | required by the department and its employees to ensure the reporting and management of privacy breaches or privacy complaints relating to an individual’s personal information | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 8720 | | | 22/05/2025 4:30:36 AM | 22/05/2025 4:30:36 AM | the subject of the customer complaint
keep an up-to-date customer complaint register
resolve customer complaints promptly and in accordance with | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 11712 | 225 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Upcoming - Complaints and grievances management policy v1.2 | 53333 | | | 22/05/2025 1:55:16 AM | 22/05/2025 1:55:16 AM | Report about all Charter right complaints received to manage and investigate complaints, including: customer complaints, individual employee grievances, complaints involving | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 90 | 10 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {3C1CA907-E3B9-4818-AB42-DFFA761FF935} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 8719 | | | 2/04/2025 1:40:52 AM | 2/04/2025 1:40:52 AM | an impartial review of a customer complaint outcome or management process by an employee of the Department of Education (the department) who was not the original complaint officer | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Complaints involving the 'public official' (Director-General) procedure v2.3 | 53334 | | | 22/05/2025 3:16:15 AM | 22/05/2025 3:16:15 AM | which Charter right the complaint is about, how each complaint was dealt with, and if any complaints were referred to other agencies Integrity and Employee Relations | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 12 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {FA27B0D3-BDF4-4744-B292-721096C66F44} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints and appeals – subclass 500 (schools) visa procedure | 8928 | | | 13/06/2025 12:28:48 AM | 13/06/2025 12:28:48 AM | If a matter is assessed as a customer complaint, all involved in managing customer complaints will manage the complaint in accordance with the Customer complaints management | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Information privacy breach and privacy complaints procedure v2.3 | 53327 | | | 21/05/2025 5:31:08 AM | 21/05/2025 5:31:08 AM | which Charter right the complaint is about, how each complaint was dealt with, and if any complaints were referred to other agencies Integrity and Employee Relations | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 69 | 6 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {D503C1B6-2EAF-4178-8730-75BDEF374778} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |