content-left-bg.png
content-right-bg.png

Search results

MainZone

 

 

Complaints and grievances management policy892922/05/2025 4:31:22 AM22/05/2025 4:31:22 AMto manage and investigate complaints, including: customer complaints, individual employee grievances, complaints involving Complaints can be made anonymously (grievances excepted STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints involving the ‘public official’ (Director-General) procedure870722/05/2025 4:30:34 AM22/05/2025 4:30:34 AMfor oversight of senior public service employee complaints devolved by the Crime and Corruption should be read in conjunction with the Complaints and grievances management policy STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Information privacy breach and privacy complaints procedure873322/05/2025 4:07:45 AM22/05/2025 4:07:45 AMrequired by the department and its employees to ensure the reporting and management of privacy breaches or privacy complaints relating to an individual’s personal information STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{43E1844C-8604-4F23-98F2-DB7B62AF7785}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure872022/05/2025 4:30:36 AM22/05/2025 4:30:36 AMthe subject of the customer complaint keep an up-to-date customer complaint register resolve customer complaints promptly and in accordance with STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaint management framework1507527/10/2023 4:04:35 AM27/10/2023 4:04:35 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx117122250https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Complaints and grievances management policy v1.25333322/05/2025 1:55:16 AM22/05/2025 1:55:16 AMReport about all Charter right complaints received to manage and investigate complaints, including: customer complaints, individual employee grievances, complaints involving STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx90100https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{3C1CA907-E3B9-4818-AB42-DFFA761FF935}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure87192/04/2025 1:40:52 AM2/04/2025 1:40:52 AMan impartial review of a customer complaint outcome or management process by an employee of the Department of Education (the department) who was not the original complaint officer STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Upcoming - Complaints involving the 'public official' (Director-General) procedure v2.35333422/05/2025 3:16:15 AM22/05/2025 3:16:15 AMwhich Charter right the complaint is about, how each complaint was dealt with, and if any complaints were referred to other agencies Integrity and Employee Relations STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1200https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{FA27B0D3-BDF4-4744-B292-721096C66F44}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and appeals – subclass 500 (schools) visa procedure892813/06/2025 12:28:48 AM13/06/2025 12:28:48 AMIf a matter is assessed as a customer complaint, all involved in managing customer complaints will manage the complaint in accordance with the Customer complaints management STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Upcoming - Information privacy breach and privacy complaints procedure v2.35332721/05/2025 5:31:08 AM21/05/2025 5:31:08 AMwhich Charter right the complaint is about, how each complaint was dealt with, and if any complaints were referred to other agencies Integrity and Employee Relations STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx6960https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{D503C1B6-2EAF-4178-8730-75BDEF374778}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js
~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_Default.js