| Customer complaints management – Internal review procedure | 6725 | | | 7/08/2025 6:10:01 AM | 7/08/2025 6:10:01 AM | It is not a reinvestigation of the the complainant that they can seek an external review if they remain dissatisfied after the internal review is conducted
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| Individual employee grievances procedure | 7001 | | | 13/07/2025 7:31:43 PM | 13/07/2025 7:31:43 PM | may bypass stage 2 and seek an external review under stage 3.
Stage 3: External review – if Internal Review Decision Maker | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Individual employee grievances procedure | 14112 | | | 10/07/2025 11:42:58 PM | 10/07/2025 11:42:58 PM | Stage 3: External review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 9502 | 210 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {28A703F5-95BA-4351-9D69-8D18CC6CC2E5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints and appeals – subclass 500 (schools) visa procedure | 6853 | | | 17/07/2025 4:03:35 AM | 17/07/2025 4:03:35 AM | The internal appeal and external appeal process outlined in this procedure applies to the Internal appeal review officer | STS_ListItem_850 | | | | 277 | 12 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review information sheet | 13868 | | | 6/11/2023 1:18:00 AM | 6/11/2023 1:18:00 AM | What if you are still dissatisfied after an internal review You may seek an external review This is a process conducted by an external review body, such as the Queensland Ombudsman | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1449 | 57 | What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review? | 543ACD5A;07C7290C;6D32A0E3;59A24A85;11167AFC | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {085A2D14-69B7-4875-A1F6-51B50B20957C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Information for students/parents - reviews against decisions on allocation of semesters of state education | 14331 | | | 7/11/2024 1:10:00 AM | 7/11/2024 1:10:00 AM | Timeframe for lodging application for external review Requesting an external review of a decision Reviews of decisions are managed by the regional office, the Office of the Assistant | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 373 | 8 | Information for students/parents – reviews against decisions on allocation of semesters of state education | 720AFF7B | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {01C88C2B-FF4B-4057-A221-D67F656529B4} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Managing unreasonable complainant conduct procedure | 6746 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | in managing complaints or internal reviews (complaints officer or internal review officer the management of a complaint or internal review requested by the complainant if they are | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Home education in Queensland procedure | 6993 | | | 30/10/2025 3:43:21 AM | 30/10/2025 3:43:21 AM | If dissatisfied with the review decision, the parent may request an external review by the Queensland Civil and Administrative | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {5E6786A1-1640-44C9-9D47-CB0DC3528BBC} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Request for internal review form | 14179 | | | 4/05/2021 12:50:00 AM | 4/05/2021 12:50:00 AM | the circumstances and that an Internal Review will not re-investigate the particulars of this may result in an avenue of external review, as outlined in the IEG procedure, becoming | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2935 | 86 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {EE270AF5-47B5-4FF1-93C2-E7E34858165F} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Customer complaints management procedure | 6726 | | | 13/07/2025 8:11:58 PM | 13/07/2025 8:11:58 PM | This procedure should be read in undertake internal reviews as an internal review officer in accordance with the Internal review procedure
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