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Early childhood education and care complaints management policy39465/04/2022 4:55:33 AM5/04/2022 4:55:33 AMEveryone has a right to complain, including children, and not to be adversely affected by The department clearly displays information about how and where a complaint may be made on STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy122075/04/2022 4:32:29 AM5/04/2022 4:32:29 AMEveryone has a right to complain, including children, and not to be adversely The department clearly displays information about how and where a complaint service under the A New Tax STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management policy41478/04/2022 5:27:49 AM8/04/2022 5:27:49 AMincluding children, have a right to complain and to not be adversely affected by their The department clearly displays information about how and where a customer complaint may STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Hostile people on school premises, wilful disturbance and trespass procedure377429/06/2022 11:52:49 PM29/06/2022 11:52:49 PMVersion number 3.1 | Version effective 30 June 2022 If a form is required to be Under the EGPA, Principals may complain to the Queensland Police Service and/or exercise STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{57899041-2AA4-4970-B622-4D471B2A4EB2}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Managing unreasonable complainant conduct procedure414623/02/2022 5:51:17 AM23/02/2022 5:51:17 AMVersion number 1.1 | Version effective 23 February 2022 This procedure is to be read to participate in training about how to manage unreasonable complainant conduct give STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure41488/01/2023 11:17:16 PM8/01/2023 11:17:16 PMensure information about how to make a customer complaint and how a complaint will be managed is available at STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMservices • will be provided information about how to make a customer complaint and how complaints will be managed, including any review How we handle customer complaints STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure41458/01/2023 11:17:15 PM8/01/2023 11:17:15 PMVersion number 1.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Child friendly complaint form1212910/02/2021 1:56:05 AM10/02/2021 1:56:05 AMWho or what are you unhappy with Tell us by filling in this form. Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at How can we contact you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Information sheet: Unreasonable complainant conduct1248410/02/2021 4:43:08 AM10/02/2021 4:43:08 AMRefer to Department of Education Policy and Procedure Register at on the times you may contact the department, how you may contact the department (e.g. in STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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