| Early childhood education and care complaints management policy | 3946 | | | 5/04/2022 4:55:33 AM | 5/04/2022 4:55:33 AM | Everyone has a right to complain, including children, and not to be adversely affected by The department clearly displays information about how and where a complaint may be made on | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Early childhood education and care complaints management policy | 12207 | | | 5/04/2022 4:32:29 AM | 5/04/2022 4:32:29 AM | Everyone has a right to complain, including children, and not to be adversely The department clearly displays information about how and where a complaint service under the A New Tax | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management policy | 4147 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | including children, have a right to complain and to not be adversely affected by their The department clearly displays information about how and where a customer complaint may | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Hostile people on school premises, wilful disturbance and trespass procedure | 3774 | | | 29/06/2022 11:52:49 PM | 29/06/2022 11:52:49 PM | Version number
3.1 | Version effective 30 June 2022 If a form is required to be Under the EGPA, Principals may complain to the Queensland Police Service and/or exercise | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {57899041-2AA4-4970-B622-4D471B2A4EB2} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Managing unreasonable complainant conduct procedure | 4146 | | | 23/02/2022 5:51:17 AM | 23/02/2022 5:51:17 AM | Version number
1.1 | Version effective 23 February 2022 This procedure is to be read to participate in training about how to manage unreasonable complainant conduct
give | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 4148 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | ensure information about how to make a customer complaint and how a complaint will be managed is available at | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management framework | 12221 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | services • will be provided information about how to make a customer complaint and how complaints will be managed, including any review How we handle customer complaints | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 4145 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | Version number
1.1 | Version effective 07 January 2020 Ethics and integrity > Complaints and allegations | Governance This procedure outlines the responsibilities and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Child friendly complaint form | 12129 | | | 10/02/2021 1:56:05 AM | 10/02/2021 1:56:05 AM | Who or what are you unhappy with Tell us by filling in this form. Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at How can we contact you | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Information sheet: Unreasonable complainant conduct | 12484 | | | 10/02/2021 4:43:08 AM | 10/02/2021 4:43:08 AM | Refer to Department of Education Policy and Procedure Register at on the times you may contact the department, how you may contact the department (e.g. in | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |