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Early childhood education and care complaints management policy1220719/01/2024 5:42:06 AM19/01/2024 5:42:06 AMEveryone has a right to complain, including children, and not to be adversely The department clearly displays information about how and where a complaint service under the A New Tax STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx226250https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Early childhood education and care complaints management policy394621/01/2024 6:30:48 PM21/01/2024 6:30:48 PMEveryone has a right to complain, including children, and not to be adversely affected by The department clearly displays information about how and where a complaint may be made on STS_ListItem_8506600https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Hostile people on school premises, wilful disturbance and trespass procedure123879/11/2023 5:32:12 AM9/11/2023 5:32:12 AMPage 1 of 8 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Under the EGPA, Principals may complain to the Queensland Police Service and/or exercise STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx813380https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{4DAE3A75-3D97-40CE-980D-41479ED50BC5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaint management framework1222127/10/2023 4:04:35 AM27/10/2023 4:04:35 AMservices • will be provided information about how to make a customer complaint and how complaints will be managed, including any review How we handle customer complaints STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx25922540https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure121946/02/2024 5:12:09 AM6/02/2024 5:12:09 AMensure information about how to make a customer complaint and how a complaint will be managed is about how to make a customer complaint is available in the reception area STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx13531990https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Managing unreasonable complainant conduct procedure1222421/01/2024 11:32:10 PM21/01/2024 11:32:10 PMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at participate in training about how to manage unreasonable complainant conduct STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx220240https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and grievances management policy121937/03/2024 1:42:08 AM7/03/2024 1:42:08 AM has a right to complain or raise a grievance and to not be adversely affected by their is responsible for determining if and how a complaint or grievance should be dealt with STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx416640https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management - Internal review procedure1222325/01/2024 2:43:31 AM25/01/2024 2:43:31 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the responsibilities and processes for internally STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx7801310https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child friendly complaint form121296/03/2024 4:25:29 AM6/03/2024 4:25:29 AMWho or what are you unhappy with Tell us by filling out this form : … In the classroom … In the playground … Online … Travelling to school … Travelling from school How can we contact you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx780620https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complainant information sheet1248417/01/2024 3:45:06 AM17/01/2024 3:45:06 AMRefer to Department of Education Policy and Procedure Register at the times you may contact the department, how you may contact the department (for example STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx316350https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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