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Early childhood education and care complaints management policy902421/01/2024 6:30:48 PM21/01/2024 6:30:48 PMEveryone has a right to complain, including children, and not to be adversely affected by The department clearly displays information about how and where a complaint may be made on STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy1499719/01/2024 5:42:06 AM19/01/2024 5:42:06 AMEveryone has a right to complain, including children, and not to be adversely The department clearly displays information about how and where a complaint service under the A New Tax STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx467140https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaint management framework1507527/10/2023 4:04:35 AM27/10/2023 4:04:35 AMservices • will be provided information about how to make a customer complaint and how complaints will be managed, including any review How we handle customer complaints STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx69183150https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure149856/02/2024 5:12:09 AM6/02/2024 5:12:09 AMensure information about how to make a customer complaint and how a complaint will be managed is about how to make a customer complaint is available in the reception area STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx40911120https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and grievances management policy1524213/11/2024 5:52:06 AM13/11/2024 5:52:06 AM has a right to complain or raise a grievance and to not be adversely affected by their is responsible for determining if and how a complaint or grievance should be dealt with STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1350680https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Managing unreasonable complainant conduct procedure1565321/01/2024 11:32:10 PM21/01/2024 11:32:10 PMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at participate in training about how to manage unreasonable complainant conduct STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx43390https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management - Internal review procedure1507729/04/2024 1:42:06 AM29/04/2024 1:42:06 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at This procedure outlines the responsibilities and processes for internally STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1820520https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complainant information sheet1544217/01/2024 3:45:06 AM17/01/2024 3:45:06 AMRefer to Department of Education Policy and Procedure Register at the times you may contact the department, how you may contact the department (for example STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx680210https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{368F9A92-6402-476E-A4D3-F51091B5EF2E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child friendly complaint form1497313/11/2024 5:41:18 AM13/11/2024 5:41:18 AMWho or what are you unhappy with Tell us by filling out this form : … In the classroom … In the playground … Online … Travelling to school … Travelling from school How can we contact you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2151730https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Managing unreasonable complainant conduct procedure875721/01/2024 11:40:27 PM21/01/2024 11:40:27 PMVersion number 2.0 | Version effective 22 January 2024 to participate in training about how to manage unreasonable complainant conduct ensure STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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