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Guide: Customer complaints management and human rights1373519/01/2024 3:50:00 AM19/01/2024 3:50:00 AMPart 2 of the Act contains 23 human rights a complaint may engage one, or many human rights, the complaints officer should consider each human right and decide if it has, or has not STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx3180107Overview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints0827E050;32D9F924;4F3E67F0;68923E930https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{11572B34-AF20-4B3B-9C78-4DBE6AC3D231}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Human rights impact assessment decision making exemplar1391931/08/2023 3:57:00 AM31/08/2023 3:57:00 AMdetermine if your decision is compatible with human rights under the Human Rights Act 2019 decisions in a way that is consistent with human rights law (compatible with human rights STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx127658Human rights impact assessment: decision-making76E4458C0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{F4730F6A-0FD0-489C-AB7A-602FB005B039}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Flexible arrangements – Human Rights impact assessment exemplar1377617/05/2023 5:40:00 AM17/05/2023 5:40:00 AMdetermine if your decision is compatible with human rights under the Human Rights Act 2019 <Insert any other human right that is engaged, otherwise delete row STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx39614Exemplar - Human rights impact assessment: flexible arrangements for state school students616831B70https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{F7E5FEAE-7B1B-455E-8A2D-491FBAF3F369}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Allocation of state education procedure69729/04/2025 12:45:39 AM9/04/2025 12:45:39 AMif a submission has been made Consider human rights when reviewing decisions by the regional Are any human rights engaged or impacted by the calculation of remaining allocation of STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{557F7AD0-7F47-42D3-A60D-FB3EAA978BB1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Human rights impact assessment exemplar139207/11/2022 11:59:00 PM7/11/2022 11:59:00 PMThis document records how human rights were considered in the process to determine if the decision is compatible with human rights under the Human Rights Act 2019, and the outcome STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx54518Human rights impact assessment4D4F4B110https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{DE15E755-6487-4511-BC3A-8C54EA4C8892}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Human rights impact assessment: Exemptions from compulsory schooling and compulsory participation1392114/01/2024 11:02:00 PM14/01/2024 11:02:00 PMdetermine if your decision is compatible with human rights under the Human Rights Act 2019 Are human rights engaged by the decision S.36 Right to education STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx107431Human rights impact assessment: exemptions from compulsory schooling and compulsory participation76E4458C0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{6BD9A62E-F8FA-4085-A06B-7F7FCD0622CB}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Complaints and grievances management policy685413/07/2025 8:12:26 PM13/07/2025 8:12:26 PMWhat this means for the department department manages customer complaints (including human rights and Victims' Charter Rights impacts) using the Customer complaints management STS_ListItem_85088085380https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Temporary closure and re-opening of state schools procedure66743/03/2025 7:15:17 AM3/03/2025 7:15:17 AMconsider human rights, and as soon as practicable document their assessment of whether the closure engages or limits any human rights by examining the following questions STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{9A045FCC-0E85-4113-A925-49E32A65E931}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Cancellation of enrolment procedure684314/01/2022 2:31:29 AM14/01/2022 2:31:29 AMpracticable undertake an assessment of the human rights under the Human Rights Act 2019 (Qld) that may be impacted by the STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{03068915-CD84-4B7E-8C77-00F5E5D33581}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
User charging procedure701422/09/2025 12:05:44 AM22/09/2025 12:05:44 AMConsider human rights impacts and ensure decisions relating to fees and charges are compatible with the Human Rights Act 2019 (Qld STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6DE78E40-F50F-4939-8927-E941DDEC85BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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