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Customer complaints management – Internal review procedure87192/04/2025 1:40:52 AM2/04/2025 1:40:52 AMinformation when requesting the internal review understand that complex internal reviews can take time to assess, manage and officer of the outcome of the internal review process STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints: Request an internal review1498625/01/2024 2:11:00 AM25/01/2024 2:11:00 AMmore information about the department’s internal review process in the Internal review procedure and Internal review information sheet Tell us why you are seeking an internal review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx288050How do I request an internal review?;Request for an internal review form14804C17;63186B760https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Customer complaints management – Internal review information sheet150766/11/2023 1:18:00 AM6/11/2023 1:18:00 AMInternal reviews are conducted in accordance with the following process The Internal review procedure contains more information about the department’s approach to internal reviews STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx9803What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review?543ACD5A;07C7290C;6D32A0E3;59A24A85;11167AFC0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Individual employee grievances procedure1543522/01/2024 3:12:09 AM22/01/2024 3:12:09 AMStage 2: Internal review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx68391390https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{28A703F5-95BA-4351-9D69-8D18CC6CC2E5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Request for internal review form155014/05/2021 12:50:00 AM4/05/2021 12:50:00 AMmay decide to take no further action if the reasons for seeking an Internal Review are insufficient, the request for Internal Review is frivolous or vexatious, or you have STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2095550https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{EE270AF5-47B5-4FF1-93C2-E7E34858165F}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
State special school enrolment (additional requirements) procedure1564422/04/2025 4:22:11 AM22/04/2025 4:22:11 AM Application for internal review of special school enrolment ineligibility, review the original decision to refuse state STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx38811510https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{FA0F40A5-DC80-48A6-8AAA-7DBC2B9DD6AD}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Application for internal review of special school enrolment ineligibility152228/02/2021 3:41:00 AM8/02/2021 3:41:00 AMIf you are seeking an internal review of the decision to refuse enrolment at a state days of receiving the application for internal review in accordance with section 392 of the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx839150https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{29FF64C5-A12A-4505-8B25-2B9156F67797}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Regulating for quality - Determining applications for early childhood services procedure8944Outlines the DoE's approach as the Regulatory Authority responsible for assessing and determining applications for early childhood education, care providers and services that are seeking approval, amendment or a waiver under the National Quality Framework15/04/2024 1:26:10 AM15/04/2024 1:26:10 AMConduct internal reviews of a decision within legislative timeframes involved in an original application decision is involved in deciding an internal review STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{14B5C95B-0D4E-4543-8EA6-26C39CEB36E4}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Freedom of Information Act 1982 (Commonwealth) | Chief Executive of the Regulatory Authority authorisations525531/01/2025 3:07:08 AM31/01/2025 3:07:08 AMs.23(1) The performance or Lawyer, Legal Services Internal review limitation: The following officer does not have delegated power to deal with an application for internal review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx6830https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C46DED5B-8C11-46A2-97E0-0AF9B3C9232B}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Right to Information Act 2009 | Director-General sub-delegations503614/01/2025 5:53:24 AM14/01/2025 5:53:24 AMthe power to deal with an application for internal review, to the extent set out below: Internal review observations: The internal review application must not be decided by STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx8230https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{043CC10C-2E86-4022-9E6C-9B4517A7F51E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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