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Customer complaints management – Internal review procedure452538/01/2023 11:17:15 PM8/01/2023 11:17:15 PMinformation when requesting the internal review understand that complex internal reviews can take time to assess, manage and officer of the outcome of the internal review process STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management - Internal review procedure124085/01/2023 5:32:12 AM5/01/2023 5:32:12 AM complaint was handled can request an internal review by submitting the Request for internal review form or lodging the request over the The internal review officer will review the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Individual employee grievances procedure4512828/04/2022 2:21:16 AM28/04/2022 2:21:16 AMwhere a request for an internal review is made the Internal Review Decision Maker determines whether the decision STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management – Internal review information sheet1240710/02/2021 2:54:00 AM10/02/2021 2:54:00 AMInternal reviews are conducted in accordance with the following process The Internal review procedure contains more information about the department’s approach to internal reviews STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxWhat is an internal review?;How to request an internal review;Who conducts an internal review? ;How is an internal review conducted?;What if the complainant remains dissatisfied after an internal review?https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js610;1610
Individual employee grievances procedure124654/01/2022 2:42:06 AM4/01/2022 2:42:06 AMStage 2: Internal Review is dissatisfied with a decision made following internal review, the employee may seek an external review Internal Review Decision Maker STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{28A703F5-95BA-4351-9D69-8D18CC6CC2E5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
State special school enrolment (additional requirements) procedure453005/04/2022 10:59:52 PM5/04/2022 10:59:52 PMapplication, applicant/s may seek an internal review of the decision by submitting an Application for internal review of special school enrolment ineligibility STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DF49A9AF-3647-4917-ADCF-9102F42824D9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
State special school enrolment (additional requirements) procedure129885/04/2022 5:32:13 AM5/04/2022 5:32:13 AM Application for internal review of special school enrolment ineligibility, review the original decision to refuse state STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{FA0F40A5-DC80-48A6-8AAA-7DBC2B9DD6AD}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints: Request an internal review1241210/02/2021 2:53:00 AM10/02/2021 2:53:00 AMYou can find more information about internal review and the department’s processes in the Internal review procedure and Internal review information sheet If you do not know your STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxHow do I request an internal review?;Request for internal review form121A049E;18D10290https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js610;1610
Customer complaints management – Managing unreasonable complainant conduct procedure5891223/02/2022 5:51:17 AM23/02/2022 5:51:17 AMin managing customer complaints or internal reviews (complaints officer or internal review officer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Request for internal review form124564/05/2021 12:50:00 AM4/05/2021 12:50:00 AMmay decide to take no further action if the reasons for seeking an Internal Review are insufficient, the request for Internal Review is frivolous or vexatious, or you have STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{EE270AF5-47B5-4FF1-93C2-E7E34858165F}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js610;1610

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