| Customer complaints management – Internal review procedure | 6725 | | | 7/08/2025 6:10:01 AM | 7/08/2025 6:10:01 AM | information when requesting the internal review
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| Customer complaints: Request an internal review | 13807 | | | 25/01/2024 2:11:00 AM | 25/01/2024 2:11:00 AM | more information about the department’s internal review process in the Internal review procedure and Internal review information sheet Tell us why you are seeking an internal review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 4410 | 154 | How do I request an internal review?;Request for an internal review form | 14804C17;63186B76 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {E59024B4-0425-49A5-90F3-011DEAEC7B08} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Customer complaints management – Internal review information sheet | 13868 | | | 6/11/2023 1:18:00 AM | 6/11/2023 1:18:00 AM | Internal reviews are conducted in accordance with the following process The Internal review procedure contains more information about the department’s approach to internal reviews | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1455 | 47 | What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review? | 543ACD5A;07C7290C;6D32A0E3;59A24A85;11167AFC | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {085A2D14-69B7-4875-A1F6-51B50B20957C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Request for internal review form | 14179 | | | 4/05/2021 12:50:00 AM | 4/05/2021 12:50:00 AM | may decide to take no further action if the reasons for seeking an Internal Review are insufficient, the request for Internal Review is frivolous or vexatious, or you have | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2951 | 80 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {EE270AF5-47B5-4FF1-93C2-E7E34858165F} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Application for internal review of special school enrolment ineligibility | 13664 | | | 1/10/2025 6:45:00 AM | 1/10/2025 6:45:00 AM | How to request an internal review After considering your application for internal review, the delegated decision-maker will provide you with a | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1241 | 53 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {29FF64C5-A12A-4505-8B25-2B9156F67797} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Managing unreasonable complainant conduct procedure | 6746 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | involved in managing complaints or internal reviews (complaints officer or internal review officer | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Decision-maker’s internal review preliminary view | 13809 | | | 6/05/2021 1:35:00 AM | 6/05/2021 1:35:00 AM | To be completed during an internal review when there is a preliminary view that the Thank you for your application for internal review of the decision to refuse enrolment of | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 220 | 19 | Enrolment in state primary, secondary and special schools procedure;State special school enrolment (additional requirements) procedure;Application for student enrolment form dated [insert date] | 4758298E;1C3F1869;3B98363B | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {3C6D0223-9001-4B48-8001-A827C137FF8B} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Information sheet – Internal reviews of decisions regarding exemptions from compulsory schooling and compulsory participation phase | 14338 | | | 7/04/2025 5:40:00 AM | 7/04/2025 5:40:00 AM | the applicant is not satisfied with the internal review, they may make an application to the Queensland Civil and Administrative Tribunal for an external review of the decision | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 649 | 10 | Exemptions from compulsory schooling and compulsory participation
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| Outcome of internal review of state special school enrolment ineligibility | 14224 | | | 3/06/2021 3:40:00 AM | 3/06/2021 3:40:00 AM | Your application for an internal review of your unsuccessful application for enrolment in Application for internal review of special school enrolment ineligibility form | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 191 | 8 | OR;I have considered your application carefully, and 2. pursuant to section 392(2)(b) of the EGPA, I have decided to amend the original decision. My amended decision is [insert details]. <insert how the original decision is to be amended>;OR;I have considered your application carefully, and I would like to advise that I have decided, 3. pursuant to section 392(2)(c) of the EGPA, to substitute another decision for the original decision. My substituted decision is [insert details]. ;This means that your application for enrolment in [insert details] <insert name of school> will now be referred to the school for processing in accordance with section 156 of the EGPA. ;Enrolment in state primary, secondary and special schools procedure;State special school (additional requirements) procedure;Application for student enrolment form;the original decision made under section 167 of the Act to refuse enrolment;State special school enrolment parent consent and information form;Enrolment application principal referral form;Education Adjustment Program (EAP) outcome (temporary attendance finalisation) form (if relevant);List all documents used to make decision including any AIMS for OneSchool records | 5C6A46C4;01A30D00;67367C35;546EB32A;35DC40C7;1F485B20;35DCA88D;6D3AFF76;0B6754B2;1628E9D6;3A9F80EC;6B899FB6;19C0FC23 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {0067C6D4-321C-4332-9DAF-FC4EDEF34EAE} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Individual employee grievances procedure | 7001 | | | 13/07/2025 7:31:43 PM | 13/07/2025 7:31:43 PM | where a request for an internal review is made the Internal Review Decision Maker determines whether the decision | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |