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Customer complaints management – Internal review procedure41458/01/2023 11:17:15 PM8/01/2023 11:17:15 PMinformation when requesting the internal review understand that complex internal reviews can take time to assess, manage and officer of the outcome of the internal review process STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review information sheet1222210/02/2021 2:54:00 AM10/02/2021 2:54:00 AMInternal reviews are conducted in accordance with the following process The Internal review procedure contains more information about the department’s approach to internal reviews STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxWhat is an internal review?;How to request an internal review;Who conducts an internal review? ;How is an internal review conducted?;What if the complainant remains dissatisfied after an internal review?https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Individual employee grievances procedure378324/08/2023 5:36:53 AM24/08/2023 5:36:53 AMwhere a request for an internal review is made the Internal Review Decision Maker determines whether the decision STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
State special school enrolment (additional requirements) procedure41845/04/2022 10:59:52 PM5/04/2022 10:59:52 PMapplication, applicant/s may seek an internal review of the decision by submitting an Application for internal review of special school enrolment ineligibility STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DF49A9AF-3647-4917-ADCF-9102F42824D9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Regulating for quality - Determining applications for early childhood services procedure3796Outlines the DoE's approach as the Regulatory Authority responsible for assessing and determining applications for early childhood education, care providers and services that are seeking approval, amendment or a waiver under the National Quality Framework26/07/2023 7:27:38 AM26/07/2023 7:27:38 AMConduct internal reviews of a decision within legislative timeframes involved in an original application decision is involved in deciding an internal review STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{14B5C95B-0D4E-4543-8EA6-26C39CEB36E4}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints: Request an internal review1219510/02/2021 2:53:00 AM10/02/2021 2:53:00 AMYou can find more information about internal review and the department’s processes in the Internal review procedure and Internal review information sheet If you do not know your STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxHow do I request an internal review?;Request for internal review form121A049E;18D10290https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Customer complaints management – Managing unreasonable complainant conduct procedure414623/02/2022 5:51:17 AM23/02/2022 5:51:17 AMin managing customer complaints or internal reviews (complaints officer or internal review officer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Request for internal review form122764/05/2021 12:50:00 AM4/05/2021 12:50:00 AMmay decide to take no further action if the reasons for seeking an Internal Review are insufficient, the request for Internal Review is frivolous or vexatious, or you have STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{EE270AF5-47B5-4FF1-93C2-E7E34858165F}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Right to Information Act 2009 | Director-General sub-delegations524521/04/2020 5:30:22 AM21/04/2020 5:30:22 AMLegal principal officer may, with the Internal review observations: Services agreement of another agency's principal officer, delegate the power The internal review application STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{043CC10C-2E86-4022-9E6C-9B4517A7F51E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Individual employee grievances policy378224/08/2023 5:36:55 AM24/08/2023 5:36:55 AMVersion number 2.1 | Version effective 21 April 2023 Every employee has a right to outcome reached, reasons for the department’s decision, and any review options available STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{C8904ABF-8FE9-42F9-B280-8AD52DA29383}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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