| Making a complaint - Easy guide | 15368 | | | 1/02/2024 11:37:04 PM | 1/02/2024 11:37:04 PM | www.qld.gov.a u/contact-us • Privacy complaints can be emailed to privacy@qed.qld.gov.a u Help is available to make a complaint: • For an interpreter, call 1800 512 451 and ask | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3049 | 153 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DB78C611-3960-4E67-8F8F-FCB567B30B73} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 9024 | | | 21/01/2024 6:30:48 PM | 21/01/2024 6:30:48 PM | Before making a complaint to the department, complainants are encouraged to raise the The following types of complaints are managed under other policies and procedures of the | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Information privacy breach and privacy complaints procedure | 8733 | | | 25/11/2024 5:46:08 AM | 25/11/2024 5:46:08 AM | A privacy complaint may arise as a result of a privacy breach Privacy complaints that are also customer complaints or human rights complaints must be recorded and included in | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 8720 | | | 6/02/2024 6:45:41 AM | 6/02/2024 6:45:41 AM | the subject of the customer complaint
keep an up-to-date customer complaint register
resolve customer complaints promptly and in accordance with | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and appeals – subclass 500 (schools) visa procedure | 8928 | | | 30/09/2024 12:21:15 AM | 30/09/2024 12:21:15 AM | If a matter is assessed as a customer complaint, all involved in managing customer complaints will manage the complaint in accordance with the Customer complaints management | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 6918 | 315 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints and grievances management policy | 8929 | | | 13/11/2024 6:13:11 AM | 13/11/2024 6:13:11 AM | Complaint data is regularly analysed to understand performance and drive improvement, to ensure visibility of complaints trends and meet legislative reporting | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Early childhood education and care complaints management policy | 14997 | | | 19/01/2024 5:42:06 AM | 19/01/2024 5:42:06 AM | at https://ppr.qed.qld.gov.au/pp/early-childhood-education-and-care-complaints-management management policy. Before making a complaint to the department, complainants are | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 467 | 14 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Making a customer complaint - Information for parents and carers | 15369 | | | 19/01/2024 3:51:00 AM | 19/01/2024 3:51:00 AM | You can also make a complaint through QGov provide all relevant information when making a customer complaint and inform the department of any changes impacting on your complaint | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3722 | 113 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {177319E3-6E35-41A5-8DF3-36CFD2CF8F09} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Information privacy breach and privacy complaints procedure | 15296 | | | 25/11/2024 5:22:06 AM | 25/11/2024 5:22:06 AM | customer complaints or human rights complaints must be recorded and included in departmental reporting. Privacy complaints have a statutory timeframe of 45 | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 409 | 30 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {2AADC361-62E3-4AA0-8130-DE99EAFBFBA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |