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Early childhood education and care complaints management policy39465/04/2022 4:55:33 AM5/04/2022 4:55:33 AMinformation about how and where a complaint may be made on the department’s website Before making a complaint to the department, complainants are encouraged to raise the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy122075/04/2022 4:32:29 AM5/04/2022 4:32:29 AMat https://ppr.qed.qld.gov.au/pp/early-childhood-education-and-care-complaints-management management policy. Before making a complaint to the department, complainants are STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure41488/01/2023 11:17:16 PM8/01/2023 11:17:16 PMThis procedure should be read in Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must be recorded as customer complaints and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management policy41478/04/2022 5:27:49 AM8/04/2022 5:27:49 AMAll customers making a complaint are treated with respect processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints involving the ‘public official’ (Director-General) procedure375416/04/2023 5:00:11 PM16/04/2023 5:00:11 PMand the Queensland Ombudsman – Good decision making guide deal with any complaints of corrupt conduct or misconduct by the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure41458/01/2023 11:17:15 PM8/01/2023 11:17:15 PMwithin 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management framework122218/12/2020 5:29:18 AM8/12/2020 5:29:18 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaint process for restrictive practices120378/02/2021 5:38:30 AM8/02/2021 5:38:30 AMHow to make a complaint If you have a complaint that concerns the principal’s decision making or behaviour, that complaint should be referred to the principal’s STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and appeals – subclass 500 (schools) visa procedure37535/07/2023 4:13:29 AM5/07/2023 4:13:29 AMwith the Overseas student regarding the complaint, if required support staff in managing complaints liaise with EQI to manage formal complaints and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Managing unreasonable complainant conduct procedure414623/02/2022 5:51:17 AM23/02/2022 5:51:17 AMmanage the customer complaint or internal review in accordance with the Customer complaints management framework, policy and procedure or STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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