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Early childhood education and care complaints management policy451955/04/2022 4:55:33 AM5/04/2022 4:55:33 AMinformation about how and where a complaint may be made on the department’s website Before making a complaint to the department, complainants are encouraged to raise the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Early childhood education and care complaints management policy125135/04/2022 4:32:29 AM5/04/2022 4:32:29 AMat https://ppr.qed.qld.gov.au/pp/early-childhood-education-and-care-complaints-management management policy. Before making a complaint to the department, complainants are STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management procedure451808/01/2023 11:17:16 PM8/01/2023 11:17:16 PMThis procedure should be read in Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must be recorded as customer complaints and STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management policy451798/04/2022 5:27:49 AM8/04/2022 5:27:49 AMAll customers making a complaint are treated with respect processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management procedure124115/01/2023 5:42:14 AM5/01/2023 5:42:14 AMThis procedure should be read in and right to information procedure. Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management policy124103/12/2021 3:52:09 AM3/12/2021 3:52:09 AM’s system for customer complaints. A complaint is a customer complaint if it involves an expression of an act, or failure to act, of the making of a recommendation by the department STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management – Internal review procedure452538/01/2023 11:17:15 PM8/01/2023 11:17:15 PMwithin 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management framework125128/12/2020 5:29:18 AM8/12/2020 5:29:18 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Complaint process for restrictive practices122048/02/2021 5:38:30 AM8/02/2021 5:38:30 AMHow to make a complaint If you have a complaint that concerns the principal’s decision making or behaviour, that complaint should be referred to the principal’s STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management - Internal review procedure124085/01/2023 5:32:12 AM5/01/2023 5:32:12 AM managing the original customer complaint customer complaints managed outside the department through an external review (e.g. a complaint to the Queensland Ombudsman or Queensland STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606

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