| Early childhood education and care complaints management policy | 3946 | | | 5/04/2022 4:55:33 AM | 5/04/2022 4:55:33 AM | information about how and where a complaint may be made on the department’s website Before making a complaint to the department, complainants are encouraged to raise the | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Early childhood education and care complaints management policy | 12207 | | | 5/04/2022 4:32:29 AM | 5/04/2022 4:32:29 AM | at https://ppr.qed.qld.gov.au/pp/early-childhood-education-and-care-complaints-management management policy. Before making a complaint to the department, complainants are | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management procedure | 4148 | | | 8/01/2023 11:17:16 PM | 8/01/2023 11:17:16 PM | This procedure should be read in Privacy complaints that are also a customer complaint (and not an employee-related privacy complaint) must be recorded as customer complaints and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management policy | 4147 | | | 8/04/2022 5:27:49 AM | 8/04/2022 5:27:49 AM | All customers making a complaint are treated with respect processing and outcome of a customer complaint
comply with the Australian Standard for customer complaints management | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints involving the ‘public official’ (Director-General) procedure | 3754 | | | 16/04/2023 5:00:11 PM | 16/04/2023 5:00:11 PM | and the Queensland Ombudsman – Good decision making guide
deal with any complaints of corrupt conduct or misconduct by the | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review procedure | 4145 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | within 28 days of receiving the complaint outcome to customer complaints managed outside the department through an external review (e.g. a complaint to | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management framework | 12221 | | | 8/12/2020 5:29:18 AM | 8/12/2020 5:29:18 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaint process for restrictive practices | 12037 | | | 8/02/2021 5:38:30 AM | 8/02/2021 5:38:30 AM | How to make a complaint If you have a complaint that concerns the principal’s decision making or behaviour, that complaint should be referred to the principal’s | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complaints and appeals – subclass 500 (schools) visa procedure | 3753 | | | 5/07/2023 4:13:29 AM | 5/07/2023 4:13:29 AM | with the Overseas student regarding the complaint, if required
support staff in managing complaints
liaise with EQI to manage formal complaints and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Managing unreasonable complainant conduct procedure | 4146 | | | 23/02/2022 5:51:17 AM | 23/02/2022 5:51:17 AM | manage the customer complaint or internal review in accordance with the Customer complaints management framework, policy and procedure or | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |