| Information privacy breach and privacy complaints procedure | 7005 | | | 13/07/2025 7:35:49 PM | 13/07/2025 7:35:49 PM | when investigating and responding to a privacy breach or privacy complaint
refer any suspected privacy breaches or complaints, and provide the privacy complaint in writing | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 6726 | | | 13/07/2025 8:11:58 PM | 13/07/2025 8:11:58 PM | managed in accordance with this procedure
privacy complaints, if also a customer complaint, will be managed under the Information privacy breach and privacy complaints procedure | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and grievances management policy | 6854 | | | 13/07/2025 8:12:26 PM | 13/07/2025 8:12:26 PM | managed under the department's Information privacy breach and privacy complaints procedure, which outlines who must manage these complaints and the timeframe for their completion | STS_ListItem_850 | | | | 8808 | 538 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 13867 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 13985 | 297 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 6725 | | | 7/08/2025 6:10:01 AM | 7/08/2025 6:10:01 AM | to customer complaints managed outside the department through an external review (for example, a complaint to the Queensland Ombudsman or Queensland | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints involving the ‘public official’ (Director-General) procedure | 6855 | | | 13/07/2025 8:12:27 PM | 13/07/2025 8:12:27 PM | process for identifying and reporting on complaints of corrupt conduct or misconduct by the Director-General
escalate complaints of suspected corrupt conduct or | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Making a complaint - Easy guide | 14345 | | | 1/02/2024 11:37:04 PM | 1/02/2024 11:37:04 PM | raised and try to respond to your complaint in 30 days. • If your complaint involves human rights or a privacy complaint, we will respond in 45 business days. • If we | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 7462 | 257 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DB78C611-3960-4E67-8F8F-FCB567B30B73} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 6616 | | | 21/01/2024 6:30:48 PM | 21/01/2024 6:30:48 PM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Everyone who makes a complaint is treated with respect | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Child friendly complaint form | 13681 | | | 10/12/2024 1:34:34 AM | 10/12/2024 1:34:34 AM | Who or what are you unhappy with Child and student complaint form If you need help to fill in ask for your name, email, phone, school and class so we can deal with your complaint | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3921 | 125 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 13816 | | | 19/01/2024 5:42:06 AM | 19/01/2024 5:42:06 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Everyone who makes a complaint is treated with respect | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1353 | 44 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {6B249442-6654-47C7-916A-AD3EAC5E4250} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |