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Information privacy breach and privacy complaints procedure873322/05/2025 4:07:45 AM22/05/2025 4:07:45 AMthe department’s mandatory data/privacy breach notification obligations report privacy breaches and privacy complaints to the appropriate regulator on behalf of STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{43E1844C-8604-4F23-98F2-DB7B62AF7785}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Information privacy breach and privacy complaints procedure1529622/05/2025 1:42:05 AM22/05/2025 1:42:05 AM customer complaints or human rights complaints must be recorded and included in departmental reporting. Privacy complaints have a statutory timeframe of 45 STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1045270https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{2AADC361-62E3-4AA0-8130-DE99EAFBFBA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Information privacy breach and privacy complaints procedure v2.35332721/05/2025 5:31:08 AM21/05/2025 5:31:08 AMPrivacy and Safer Technologies (Privacy team the provision quarterly and annual privacy complaints, human rights, and Charter of Victims' Rights complaint reporting STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx6960https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{D503C1B6-2EAF-4178-8730-75BDEF374778}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure872022/05/2025 4:30:36 AM22/05/2025 4:30:36 AMmanaged in accordance with this procedure privacy complaints, if also a customer complaint, will be managed under the Information privacy breach and privacy complaints procedure STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Making a complaint - Easy guide153681/02/2024 11:37:04 PM1/02/2024 11:37:04 PMraised and try to respond to your complaint in 30 days. • If your complaint involves human rights or a privacy complaint, we will respond in 45 business days. • If we STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx55481410https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DB78C611-3960-4E67-8F8F-FCB567B30B73}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure87192/04/2025 1:40:52 AM2/04/2025 1:40:52 AMto customer complaints managed outside the department through an external review (for example, a complaint to the Queensland Ombudsman or Queensland STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Upcoming - Customer complaints management procedure v3.25333222/05/2025 1:14:10 AM22/05/2025 1:14:10 AMInformation privacy breach and privacy complaints procedure the provision quarterly and annual privacy complaints, human rights, and Charter of Victims' Rights complaint reporting STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx57170https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{D7BD26AF-C634-47FB-9D37-2A3DC20FD43A}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaint management framework1507527/10/2023 4:04:35 AM27/10/2023 4:04:35 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx117122250https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints involving the ‘public official’ (Director-General) procedure870722/05/2025 4:30:34 AM22/05/2025 4:30:34 AMprocess for identifying and reporting on complaints of corrupt conduct or misconduct by the Director-General escalate complaints of suspected corrupt conduct or STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy892922/05/2025 4:31:22 AM22/05/2025 4:31:22 AMmanaged under the department's Information privacy breach and privacy complaints procedure, which outlines who must manage these complaints and the timeframe for their completion STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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