| Privacy data breach and complaints procedure | 38692 | | | 24/02/2026 4:22:05 AM | 24/02/2026 4:22:05 AM | Process B: Managing a privacy complaint outlines how to manage a privacy complaint, which can arise when an individual believes Process A: Responding to a privacy data breach | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 927 | | | 29/05/2026 6:30:09 AM | 29/05/2026 6:30:09 AM | managed in accordance with this procedure
privacy complaints, if also a customer complaint, will be managed under the Privacy data breach and complaints procedure | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and grievances management policy | 993 | | | 29/05/2026 6:30:22 AM | 29/05/2026 6:30:22 AM | public official (Director-General), privacy complaints, human rights complaints, Charter of Victims' Rights complaints, public interest disclosures, complaints about | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints involving the ‘public official’ (Director-General) procedure | 914 | | | 21/05/2026 2:06:23 AM | 21/05/2026 2:06:23 AM | process for identifying and reporting on complaints of corrupt conduct or misconduct by the Director-General
escalate complaints of suspected corrupt conduct or | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review procedure | 926 | | | 29/05/2026 6:30:21 AM | 29/05/2026 6:30:21 AM | to customer complaints managed outside the department through an external review (for example, a complaint to the Queensland Ombudsman or Queensland | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 5863 | | | 11/05/2026 2:23:57 AM | 11/05/2026 2:23:57 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is redirected to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Early childhood education and care complaints management policy | 846 | | | 3/03/2026 12:45:14 AM | 3/03/2026 12:45:14 AM | of Education’s (the department’s) complaint management approach for complaints about early childhood education and care Everyone who makes a complaint is treated with respect | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Making a complaint - Easy guide | 6441 | | | 11/05/2026 2:27:07 AM | 11/05/2026 2:27:07 AM | Or QGov on 13 QGOV (13 74 68 Privacy complaints can be emailed to privacy@qed.qld.gov.a u Making a complaint to the Department of Education Help is available to make a complaint | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DB78C611-3960-4E67-8F8F-FCB567B30B73} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Child friendly complaint form | 6392 | | | 11/05/2026 2:57:55 AM | 11/05/2026 2:57:55 AM | Who or what are you unhappy with More information about privacy, requests to view or change your personal information held by the department is available at qed.qld.gov.au/privacy | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Upcoming - Complaints involving the ‘public official’ (Director-General) procedure | 42064 | | | 20/05/2026 11:53:24 PM | 20/05/2026 11:53:24 PM | the Crime and Corruption Commission (CCC) of the complaint and to deal with the complaint of the department is to notify or deal with a complaint also apply to the nominated person | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {91E5797C-75C2-4934-8179-166BF4FA2638} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |