| Customer complaints management - Internal review procedure | 5865 | | | 17/04/2026 1:32:09 AM | 17/04/2026 1:32:09 AM | https://ppr.qed.qld.gov.au/pp/customer-complaints-management-internal-review-procedure to understand that an internal review is not a re-investigation of the original customer | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing unreasonable complainant conduct procedure | 1231 | | | 13/03/2026 12:50:09 AM | 13/03/2026 12:50:09 AM | Where unreasonable conduct is identified, this procedure is to be used to enable the complaint or internal review to be productively resolved by implementing | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 6637 | | | 13/03/2026 12:32:10 AM | 13/03/2026 12:32:10 AM | Where unreasonable conduct is identified, this procedure is to be used to enable the complaint or internal review to be productively resolved by implementing | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Policy and procedure development and improvement cycle procedure | 1159 | | | 28/08/2025 1:03:40 AM | 28/08/2025 1:03:40 AM | content owners by ensuring policies and procedures are accurate and not overdue for review Content author develops new policy or procedure, or reviews existing policy or procedure | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {4F2C9530-7B5B-4E69-A77B-784C35EA576B} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Individual employee grievances procedure | 1298 | | | 15/02/2026 5:15:22 PM | 15/02/2026 5:15:22 PM | where a request for an internal review is made the Internal Review Decision Maker determines whether the decision | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Individual employee grievances procedure | 6433 | | | 12/02/2026 2:02:27 AM | 12/02/2026 2:02:27 AM | Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/individual-employee-grievance-procedure to ensure you | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {28A703F5-95BA-4351-9D69-8D18CC6CC2E5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management procedure | 927 | | | 3/03/2026 5:51:32 AM | 3/03/2026 5:51:32 AM | Not all complaints received by the undertake internal reviews as an internal review officer in accordance with the Internal review procedure
report to Strategy and Performance on | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming policies and procedures | 1375 | | The upcoming policies and procedures list contains items that are scheduled for implementation in the coming months. | 6/03/2026 3:38:13 AM | 6/03/2026 3:38:13 AM | completion of mandatory all-staff training program procedure is being updated as part of a regular and systematic review of Department of Education policies and procedures | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/pprupdates | {3782D6B3-BB02-415E-B27B-1058DAE34E69} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Policy and procedure management policy | 1160 | | | 18/03/2025 3:00:28 AM | 18/03/2025 3:00:28 AM | 1. Public access to policies and procedures Procedures must be drafted in the approved departmental procedure template and published on the Policy and Procedure Register | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {00B304BC-B53F-4635-915C-D22ED26E069D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing inappropriate and hostile conduct procedure | 6662 | | | 27/03/2026 6:42:12 AM | 27/03/2026 6:42:12 AM | managing-inappropriate-and-hostile-conduct-procedure to ensure you have the most current version of this document. Managing inappropriate and hostile conduct procedure | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {4DAE3A75-3D97-40CE-980D-41479ED50BC5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |