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Managing manual tasks procedure1571811/01/2022 4:52:06 AM11/01/2022 4:52:06 AMPage 1 of 9 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/managing-manual-tasks-procedure to ensure you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2473980https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DD165DDF-4676-4A1C-B017-1D1FF40456D2}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Work experience placements for school students procedure161687/08/2024 3:32:10 AM7/08/2024 3:32:10 AMPage 1 of 15 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at To detail the roles, responsibilities and processes for developing and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx52791920https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{756EED0F-5C5E-4785-B744-740D85EFDB39}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Responsibilities relating to student work experience placements1570415/02/2021 3:34:30 AM15/02/2021 3:34:30 AMRefer to the Department of Education Policy and Procedure Register at of conduct, and explain processes for reporting problems or issues • notify the school/work STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1634490https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{7F2F69D1-E5AF-4DBB-BA98-97C35BAF1278}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaint management framework1507527/10/2023 4:04:35 AM27/10/2023 4:04:35 AMimprovements and to meet our complaints reporting obligations under the Public Sector Act providing a clear idea of the problem and the desired solution • providing all relevant STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx104613120https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management procedure149853/02/2025 1:12:08 AM3/02/2025 1:12:08 AMa customer complaint and included in departmental reporting. These complaint types include information including a clear idea of the problem and the desired solution STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx52761010https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Restrictive practices procedure1561711/10/2024 12:32:09 AM11/10/2024 12:32:09 AMthe reporting, notification and oversight obligations of state school staff, principals reporting and oversight procedures following any use of restrictive practices STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx73631680https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{291F4C68-6941-4959-B425-212B7A044585}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and grievances management policy1524219/12/2024 3:52:09 AM19/12/2024 3:52:09 AMPage 1 of 10 Uncontrolled copy. Refer to the Department of Education Policy and Procedure of complaints trends and meet legislative reporting obligations.Page 3 of 10 Uncontrolled STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2014740https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{32E2DDE6-D987-49D7-85FC-2AEE4BED9A83}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Making a complaint - Easy guide153681/02/2024 11:37:04 PM1/02/2024 11:37:04 PMMaking a complaint to the Department of Education Your complaint journey Telling us when things go right or wrong helps us improve our services If you are unhappy about something STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx44761660https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DB78C611-3960-4E67-8F8F-FCB567B30B73}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Asbestos incident management procedure1504310/01/2025 5:12:07 AM10/01/2025 5:12:07 AMThis procedure addresses incident reporting, recording, notification and investigation of incidents and establish processes for reporting incidents that occur outside of normal STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx1799550https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{E41E7DCE-7AAE-4FB7-82FB-BFCDFAE2175E}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management - Internal review procedure150772/04/2025 12:22:12 AM2/04/2025 12:22:12 AMprovide a clear idea of the problem with the complaint outcome or handling and the desired internal review process and enable departmental reporting.Page 3 of 10 Uncontrolled copy STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2470470https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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