| Customer complaints management procedure | 927 | | | 13/07/2025 8:11:58 PM | 13/07/2025 8:11:58 PM | it must be recorded as a customer complaint and included in departmental reporting including a clear idea of the problem and the desired solution
cooperate in a respectful | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 5863 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | improvements and to meet our complaints reporting obligations under the Public Sector Act providing a clear idea of the problem and the desired solution • providing all relevant | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing manual tasks procedure | 1226 | | | 11/01/2022 11:16:26 PM | 11/01/2022 11:16:26 PM | Version number
1.0 | Version effective 10 March 2020 This procedure outlines the specific legislative requirements and Department of Education (the department) processes | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0E869626-F32E-4B66-9EB9-BF5E09FC5639} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review procedure | 926 | | | 7/08/2025 6:10:01 AM | 7/08/2025 6:10:01 AM | form
provide a clear idea of the problem with the complaint outcome or handling and the to support each step in the internal review process and enable departmental reporting | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and grievances management policy | 993 | | | 13/07/2025 8:12:26 PM | 13/07/2025 8:12:26 PM | to ensure visibility of complaints trends and meet legislative reporting obligations with the Customer complaints management procedure and included in departmental reporting | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Work experience placements for school students procedure | 878 | | | 22/08/2025 4:43:00 AM | 22/08/2025 4:43:00 AM | Version number
6.13 | Version effective 01 July 2025 To detail the roles, responsibilities and processes for developing and implementing a work experience program for | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0E92C922-BE10-4289-A0CE-5782E131CF81} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Restrictive practices procedure | 1003 | | | 21/07/2025 7:02:22 AM | 21/07/2025 7:02:22 AM | be used in state schools
the reporting, notification and oversight obligations of state and physical restraint techniques
reporting and oversight procedures following any use | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {51FACEC0-5D34-433F-9BD3-CD393B445F50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Asbestos incident management procedure | 973 | | | 10/01/2025 5:42:02 AM | 10/01/2025 5:42:02 AM | This procedure addresses incident reporting, recording, notification and investigation of incidents and establish processes for reporting incidents that occur outside of normal | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0C2BFD97-FC1E-4F88-A07E-FA7096BDE5B2} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Occupational violence prevention procedure | 1154 | | | 21/02/2025 4:24:18 AM | 21/02/2025 4:24:18 AM | Version number
1.2 | Version effective 21 February 2025 This procedure provides the minimum standard for the prevention and management of occupational violence risks | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {51A48238-8DD8-474A-B6E4-92CA82C850CE} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 1231 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | Version number
2.0 | Version effective 22 January 2024 Ethics and integrity > Complaints and allegations | Governance This procedure sets out the process and | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |