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Managing manual tasks procedure4526511/01/2022 11:16:26 PM11/01/2022 11:16:26 PMVersion number 1.0 | Version effective 10 March 2020 This procedure outlines the specific legislative requirements and Department of Education (the department) processes STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{0E869626-F32E-4B66-9EB9-BF5E09FC5639}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Work experience placements for school students procedure452838/08/2022 2:01:32 AM8/08/2022 2:01:32 AMVersion number 6.7 | Version effective 08 August 2022 To detail the roles, responsibilities and processes for developing and implementing a work experience program for STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{0E92C922-BE10-4289-A0CE-5782E131CF81}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Managing manual tasks procedure1280911/01/2022 4:52:06 AM11/01/2022 4:52:06 AMPage 1 of 9 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/managing-manual-tasks-procedure to ensure you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DD165DDF-4676-4A1C-B017-1D1FF40456D2}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Work experience placements for school students procedure130048/08/2022 12:22:09 AM8/08/2022 12:22:09 AMPage 1 of 15 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at To detail the roles, responsibilities and processes for developing and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{756EED0F-5C5E-4785-B744-740D85EFDB39}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Responsibilities relating to student work experience placements1226315/02/2021 3:34:30 AM15/02/2021 3:34:30 AMRefer to the Department of Education Policy and Procedure Register at of conduct, and explain processes for reporting problems or issues • notify the school/work STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{7F2F69D1-E5AF-4DBB-BA98-97C35BAF1278}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management procedure451808/01/2023 11:17:16 PM8/01/2023 11:17:16 PMit must also be recorded as a customer complaint and included in departmental reporting provide a clear idea of the problem and the desired solution provide all relevant STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management – Internal review procedure452538/01/2023 11:17:15 PM8/01/2023 11:17:15 PMcomplaint provide a clear idea of the problem with the complaint outcome or handling and to support each step in the internal review process and enable departmental reporting STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management policy451798/04/2022 5:27:49 AM8/04/2022 5:27:49 AMVersion number 2.1 | Version effective 07 January 2020 ensure visibility of customer complaints trends and meet legislative reporting obligations STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js604;16604
Customer complaints management procedure124115/01/2023 5:42:14 AM5/01/2023 5:42:14 AMPage 1 of 12 Uncontrolled copy it must also be recorded as a customer complaint and included in departmental reporting provide a clear idea of the problem and the desired solution STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606
Customer complaints management - Internal review procedure124085/01/2023 5:32:12 AM5/01/2023 5:32:12 AMprovide a clear idea of the problem with the complaint outcome or handling and the desired to support each step in the internal review process and enable departmental reporting STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{F71C9EC8-1ED2-4263-BC84-62F7F1E259F9}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js606;15606

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