| Customer complaints management – Internal review procedure | 8719 | | | 29/04/2024 1:53:14 AM | 29/04/2024 1:53:14 AM | when requesting the internal review
understand that complex internal reviews can take time to assess, manage and of the outcome of the internal review process | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Individual employee grievances procedure | 15435 | | | 22/01/2024 3:12:09 AM | 22/01/2024 3:12:09 AM | review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 5189 | 216 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {28A703F5-95BA-4351-9D69-8D18CC6CC2E5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Child Protection Act 1999 | Director-General delegations | 5025 | | | 24/07/2024 11:12:52 PM | 24/07/2024 11:12:52 PM | Department of Education Legislative Delegations Delegation of Director-General's Powers Child Protection Act 1999 (Version 16 - July 2024) NOTE: In accordance with the Managing | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx | 2071 | 79 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {82D35B98-FC86-4931-A61C-F655827B99FB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Upcoming - Allocation of state education procedure | 42544 | | | 15/11/2024 1:47:13 AM | 15/11/2024 1:47:13 AM | Since the previous review of this procedure, the Human Rights Act 2019 (Qld) has been made against a principal’s decision • Review principal’s decision on additional one or | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 222 | 178 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {35E56449-FEFA-4977-B415-A65275B11315} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure | 8905 | | | 23/02/2022 3:02:39 AM | 23/02/2022 3:02:39 AM | Identify positions to be reviewed in Review all individual applications for positions to be included in the annual position classification review process and endorse as appropriate | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {71775065-7D30-48DD-A3CB-B06B2197C794} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Home education in Queensland procedure | 8804 | | | 7/01/2022 3:30:41 AM | 7/01/2022 3:30:41 AM | If dissatisfied with the review decision, the parent may request an external review by the Queensland Civil and Administrative | STS_ListItem_850 | | | | 573 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {5E6786A1-1640-44C9-9D47-CB0DC3528BBC} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 15653 | | | 21/01/2024 11:32:10 PM | 21/01/2024 11:32:10 PM | to enable the complaint or internal review to be productively resolved by implementing the complaints officer or internal review officer of a complainant's unreasonable conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 433 | 9 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing unreasonable complainant conduct procedure | 8757 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | in managing complaints or internal reviews (complaints officer or internal review officer the management of a complaint or internal review requested by the complainant if they are | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing inappropriate and hostile conduct procedure | 15717 | | | 18/11/2024 4:32:12 AM | 18/11/2024 4:32:12 AM | OneSchool, including updating records upon receiving a notification of a review decision conduct an internal review (upon appeal submission) and make a decision to confirm, or | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 692 | 34 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {4DAE3A75-3D97-40CE-980D-41479ED50BC5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| State special school enrolment (additional requirements) procedure | 15644 | | | 2/02/2024 2:02:14 AM | 2/02/2024 2:02:14 AM | Application for internal review of special school enrolment ineligibility, review the original decision to refuse state | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2135 | 47 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {FA0F40A5-DC80-48A6-8AAA-7DBC2B9DD6AD} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |