| Customer complaints management – Internal review procedure | 926 | | | 27/07/2026 5:24:22 AM | 27/07/2026 5:24:22 AM | when requesting the internal review
understand that complex internal reviews can take time to assess, manage and of the outcome of the internal review process | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Child Protection Act 1999 | Director-General delegations | 4508 | | | 27/06/2025 6:18:53 AM | 27/06/2025 6:18:53 AM | Department of Education Legislative Delegations Delegation of Director-General's Powers Child Protection Act 1999 (Version 17 — Effective Date 1 July 2025) NOTE: In accordance | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx | 4579 | 158 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {82D35B98-FC86-4931-A61C-F655827B99FB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing unreasonable complainant conduct procedure | 1231 | | | 13/03/2026 12:50:09 AM | 13/03/2026 12:50:09 AM | in managing complaints or internal reviews (complaints officer or internal review officer the management of a complaint or internal review requested by the complainant if they are | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 6637 | | | 13/03/2026 12:32:10 AM | 13/03/2026 12:32:10 AM | to enable the complaint or internal review to be productively resolved by implementing the complaints officer or internal review officer of a complainant's unreasonable conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1044 | 37 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Individual employee grievances procedure | 6433 | | | 12/05/2026 3:12:14 AM | 12/05/2026 3:12:14 AM | review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 10635 | 239 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {28A703F5-95BA-4351-9D69-8D18CC6CC2E5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Individual employee grievances procedure | 1298 | | | 12/05/2026 3:51:30 AM | 12/05/2026 3:51:30 AM | where a request for an internal review is made the Internal Review Decision Maker determines whether the decision | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 5770 | | | 17/06/2026 7:22:22 AM | 17/06/2026 7:22:22 AM | escalate a request for an internal review to the regional office for management undertake internal reviews as an internal review officer in accordance with the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 7343 | 128 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {CE8E3EB4-5FC0-45C9-BEE4-7C11856F668C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure | 1066 | | | 13/11/2025 12:52:51 AM | 13/11/2025 12:52:51 AM | Identify positions to be reviewed in Review all individual applications for positions to be included in the annual position classification review process and endorse as appropriate | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {71775065-7D30-48DD-A3CB-B06B2197C794} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Regulating for Quality: Assessing and rating the quality of early childhood services procedure | 1084 | | | 26/07/2023 7:27:34 AM | 26/07/2023 7:27:34 AM | Care Quality Authority (ACECQA) for a further review by a Ratings Review Panel (a second tier review Co-ordinate and oversee the first tier review process | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F24F0333-3369-4C1D-9784-99321966EDDF} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaint process for restrictive practices | 6149 | | | 10/10/2024 6:02:48 AM | 10/10/2024 6:02:48 AM | If a parent is dissatisfied after the internal review, they may wish to contact a review authority such as the Queensland Ombudsman and request an independent, external review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1500 | 45 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |