| Customer complaints management – Internal review procedure | 8719 | | | 29/04/2024 1:53:14 AM | 29/04/2024 1:53:14 AM | when requesting the internal review
understand that complex internal reviews can take time to assess, manage and of the outcome of the internal review process | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Child Protection Act 1999 | Director-General delegations | 5025 | | | 24/07/2024 11:12:52 PM | 24/07/2024 11:12:52 PM | Department of Education Legislative Delegations Delegation of Director-General's Powers Child Protection Act 1999 (Version 16 - July 2024) NOTE: In accordance with the Managing | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx | 1525 | 88 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {82D35B98-FC86-4931-A61C-F655827B99FB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Individual employee grievances procedure | 15435 | | | 22/01/2024 3:12:09 AM | 22/01/2024 3:12:09 AM | review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3861 | 165 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {28A703F5-95BA-4351-9D69-8D18CC6CC2E5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure | 14927 | | | 23/02/2022 12:12:08 AM | 23/02/2022 12:12:08 AM | Review all individual applications for positions to be included in the annual position classification review Review and approve recommendations provided in the annual ERC Report | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 437 | 23 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {92D06073-FCA4-4F0D-B123-37EBA0C7768E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing unreasonable complainant conduct procedure | 15653 | | | 21/01/2024 11:32:10 PM | 21/01/2024 11:32:10 PM | to enable the complaint or internal review to be productively resolved by implementing the complaints officer or internal review officer of a complainant's unreasonable conduct | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 368 | 25 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Home education in Queensland procedure | 8804 | | | 7/01/2022 3:30:41 AM | 7/01/2022 3:30:41 AM | If dissatisfied with the review decision, the parent may request an external review by the Queensland Civil and Administrative | STS_ListItem_850 | | | | 573 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {5E6786A1-1640-44C9-9D47-CB0DC3528BBC} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 8757 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | in managing complaints or internal reviews (complaints officer or internal review officer the management of a complaint or internal review requested by the complainant if they are | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Regulating for quality - Determining applications for early childhood services procedure | 8944 | | Outlines the DoE's approach as the Regulatory Authority responsible for assessing and determining applications for early childhood education, care providers and services that are seeking approval, amendment or a waiver under the National Quality Framework | 15/04/2024 1:26:10 AM | 15/04/2024 1:26:10 AM | Conduct internal reviews of a decision within legislative timeframes involved in an original application decision is involved in deciding an internal review | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {14B5C95B-0D4E-4543-8EA6-26C39CEB36E4} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 15075 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | External review Dissatisfied customer seeks external review Requesting an internal review Internal review Dissatisfied customer seeks internal review Resolving at point of receipt | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 5230 | 279 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing inappropriate and hostile conduct procedure | 15717 | | | 7/08/2024 12:32:12 AM | 7/08/2024 12:32:12 AM | OneSchool, including updating records upon receiving a notification of a review decision conduct an internal review (upon appeal submission) and make a decision to confirm, or | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 349 | 72 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {4DAE3A75-3D97-40CE-980D-41479ED50BC5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |