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Customer complaints management – Internal review procedure871929/04/2024 1:53:14 AM29/04/2024 1:53:14 AMwhen requesting the internal review understand that complex internal reviews can take time to assess, manage and of the outcome of the internal review process STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Individual employee grievances procedure1543522/01/2024 3:12:09 AM22/01/2024 3:12:09 AM review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx51892160https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{28A703F5-95BA-4351-9D69-8D18CC6CC2E5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child Protection Act 1999 | Director-General delegations502524/07/2024 11:12:52 PM24/07/2024 11:12:52 PMDepartment of Education Legislative Delegations Delegation of Director-General's Powers Child Protection Act 1999 (Version 16 - July 2024) NOTE: In accordance with the Managing STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx2071790https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{82D35B98-FC86-4931-A61C-F655827B99FB}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Allocation of state education procedure4254415/11/2024 1:47:13 AM15/11/2024 1:47:13 AMSince the previous review of this procedure, the Human Rights Act 2019 (Qld) has been made against a principal’s decision • Review principal’s decision on additional one or STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2221780https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{35E56449-FEFA-4977-B415-A65275B11315}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure890523/02/2022 3:02:39 AM23/02/2022 3:02:39 AMIdentify positions to be reviewed in Review all individual applications for positions to be included in the annual position classification review process and endorse as appropriate STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{71775065-7D30-48DD-A3CB-B06B2197C794}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Home education in Queensland procedure88047/01/2022 3:30:41 AM7/01/2022 3:30:41 AMIf dissatisfied with the review decision, the parent may request an external review by the Queensland Civil and Administrative STS_ListItem_85057300https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{5E6786A1-1640-44C9-9D47-CB0DC3528BBC}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing unreasonable complainant conduct procedure1565321/01/2024 11:32:10 PM21/01/2024 11:32:10 PMto enable the complaint or internal review to be productively resolved by implementing the complaints officer or internal review officer of a complainant's unreasonable conduct STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx43390https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{9E3166D8-1953-4819-AD4D-EFC1B1224819}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Managing unreasonable complainant conduct procedure875721/01/2024 11:40:27 PM21/01/2024 11:40:27 PMin managing complaints or internal reviews (complaints officer or internal review officer the management of a complaint or internal review requested by the complainant if they are STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing inappropriate and hostile conduct procedure1571718/11/2024 4:32:12 AM18/11/2024 4:32:12 AM OneSchool, including updating records upon receiving a notification of a review decision conduct an internal review (upon appeal submission) and make a decision to confirm, or STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx692340https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{4DAE3A75-3D97-40CE-980D-41479ED50BC5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
State special school enrolment (additional requirements) procedure156442/02/2024 2:02:14 AM2/02/2024 2:02:14 AM Application for internal review of special school enrolment ineligibility, review the original decision to refuse state STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2135470https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{FA0F40A5-DC80-48A6-8AAA-7DBC2B9DD6AD}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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