| Customer complaints management – Internal review procedure | 926 | | | 27/07/2026 5:24:22 AM | 27/07/2026 5:24:22 AM | when requesting the internal review
understand that complex internal reviews can take time to assess, manage and of the outcome of the internal review process | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure | 1066 | | | 13/11/2025 12:52:51 AM | 13/11/2025 12:52:51 AM | A schools banding may change dependent on a number of factors, including school enrolment benchmarks and complexity HR Branch reviews regional feedback provided through consultation | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {71775065-7D30-48DD-A3CB-B06B2197C794} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| State special school enrolment (additional requirements) procedure | 946 | | | 6/10/2026 1:33:44 AM | 6/10/2026 1:33:44 AM | State primary, secondary and special school principals Within 40 school days of receiving an Application for internal review of special school enrolment ineligibility, review the | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DF49A9AF-3647-4917-ADCF-9102F42824D9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 1231 | | | 6/10/2026 5:21:44 AM | 6/10/2026 5:21:44 AM | New or emergent issues can still be raised with the school or department, if required in managing complaints or internal reviews (complaints officer or internal review officer | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Child Protection Act 1999 | Director-General delegations | 4508 | | | 2/09/2026 4:34:36 AM | 2/09/2026 4:34:36 AM | Version I 8: August 2026 File Deputy Director-General, School and Regional Operations and Performance Registered nurses employed as registered nurses by Schools and Student Support | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx | 5126 | 64 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {82D35B98-FC86-4931-A61C-F655827B99FB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Application for internal review of special school enrolment ineligibility | 6315 | | | 1/10/2025 6:45:00 AM | 1/10/2025 6:45:00 AM | How to request an internal review The decision will be made within 40 school days of receiving the application for internal review in accordance with section 392 of the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1622 | 49 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {29FF64C5-A12A-4505-8B25-2B9156F67797} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Managing unreasonable complainant conduct procedure | 6637 | | | 6/10/2026 3:52:15 AM | 6/10/2026 3:52:15 AM | to enable the complaint or internal review to be productively resolved by implementing New or emergent issues can still be raised with the school or department, if required | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1168 | 22 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Sports, leisure and recreation provider – subclass 500 (schools) visa procedure | 944 | | | 17/07/2025 4:08:33 AM | 17/07/2025 4:08:33 AM | including approval status, date approved, review date and nominating school
provide advice and support to the school principal and school staff implementing this procedure | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {07F6B560-0C7C-4B05-A894-917671C4DFD8} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management – Internal review information sheet | 5864 | | | 15/04/2026 1:19:00 AM | 15/04/2026 1:19:00 AM | Note that the internal review will be managed within either working days (that is, business days) or school days (that is, days during the school term | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1846 | 36 | What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review? | 691243C7;45263D6E;7E87F441;59EC0CC6;150C2FF0 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {085A2D14-69B7-4875-A1F6-51B50B20957C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Customer complaints: Request an internal review | 5771 | | | 27/07/2026 3:14:00 AM | 27/07/2026 3:14:00 AM | more information about the department’s internal review process in the Internal review procedure and Internal review information sheet Tell us why you are seeking an internal review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 5675 | 105 | How do I request an internal review?;Request for an internal review form | 3FC28CD1;691243C7 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {E59024B4-0425-49A5-90F3-011DEAEC7B08} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |