| Managing unreasonable complainant conduct procedure | 8757 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | in training about how to manage unreasonable complainant conduct
ensure that even if contact with the complainant is terminated, the complaint is still addressed | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 15653 | | | 21/01/2024 11:32:10 PM | 21/01/2024 11:32:10 PM | at https://ppr.qed.qld.gov.au/pp/managing-unreasonable-complainant-conduct-procedure to staff managing unreasonable complainant conduct when necessaryPage 3 of 10 Uncontrolled | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 433 | 9 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Complainant information sheet | 15442 | | | 17/01/2024 3:45:06 AM | 17/01/2024 3:45:06 AM | If your conduct as a complainant is unreasonable, the department may apply the Managing unreasonable complainant conduct procedure to Unreasonable lack of cooperation | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 680 | 21 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {368F9A92-6402-476E-A4D3-F51091B5EF2E} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 8719 | | | 29/04/2024 1:53:14 AM | 29/04/2024 1:53:14 AM | A complainant may request an internal review if they are dissatisfied with the way their management framework and procedure
Managing unreasonable complainant conduct procedure | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 8720 | | | 6/02/2024 6:45:41 AM | 6/02/2024 6:45:41 AM | Internal review procedure and Managing unreasonable complainant conduct procedure
direct customers to | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and grievances management policy | 8929 | | | 13/11/2024 6:13:11 AM | 13/11/2024 6:13:11 AM | Complainants and aggrieved employees are kept informed about the progress of their complaints management procedure, Managing unreasonable complainant conduct procedure and Internal | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Information privacy breach and privacy complaints procedure | 8733 | | | 25/11/2024 5:46:08 AM | 25/11/2024 5:46:08 AM | the department fails to respond to the complainant within the statutory 45-day period, the complainant may refer their privacy complaint directly to This may include, but is not | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Early childhood education and care complaints management policy | 9024 | | | 21/01/2024 6:30:48 PM | 21/01/2024 6:30:48 PM | The principles of natural justice and procedural fairness are applied to all complainants making a complaint to the department, complainants are encouraged to raise the matter | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F13F6BA7-071A-40D6-8541-204FE0B94C01} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Flowchart - Managing inappropriate and hostile conduct | 15339 | | | 2/07/2024 6:03:50 AM | 2/07/2024 6:03:50 AM | When a school principal (or deputy principal or nominated supervisor (s8 EGPR)) becomes action/s, refer to Managing unreasonable complainant conduct or the Occupational violence | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1023 | 65 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {76B816A7-586C-4271-B464-8066DDAA0022} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Reporting fraud and corruption procedure | 15553 | | | 19/01/2024 6:32:09 AM | 19/01/2024 6:32:09 AM | Page 1 of 7 Uncontrolled copy. Refer to the Department of Education Policy and Procedure Register at https://ppr.qed.qld.gov.au/pp/reporting-fraud-and-corruption-procedure to | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 581 | 19 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {17E06038-7B97-494D-992E-7CCF69B52832} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |