| Complaints and grievances management policy | 993 | | | 29/05/2026 6:30:22 AM | 29/05/2026 6:30:22 AM | Director-General), privacy complaints, human rights complaints, Charter of Victims' Rights complaints, public interest disclosures, complaints What this means for the department | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Privacy data breach and complaints procedure | 38692 | | | 24/02/2026 4:22:05 AM | 24/02/2026 4:22:05 AM | may also be customer complaints, human rights complaints or Charter of Victims' Rights complaints and if applicable, must be | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 927 | | | 29/05/2026 6:30:09 AM | 29/05/2026 6:30:09 AM | as privacy complaints
consider human rights when responding to a customer complaint
consider if the Charter of Victims' Rights is engaged when responding to a customer | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints involving the ‘public official’ (Director-General) procedure | 914 | | | 21/05/2026 2:06:23 AM | 21/05/2026 2:06:23 AM | a complaint and make decisions that are compatible with the Human Rights Act 2019 (Qld)
consider the Charter of Victims' Rights when dealing with a complaint | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Reporting fraud and corruption procedure | 998 | | | 15/02/2026 6:45:18 PM | 15/02/2026 6:45:18 PM | Version number
2.6 | Version effective 16 February 2026 This procedure should be read in Consider the Charter of Victims' Rights when dealing with an allegation of fraud or | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {EC6F6A2B-B1FC-42B1-99CA-7E9BDF2E8D45} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Allegations against employees in the area of student protection procedure | 1062 | | | 21/05/2026 6:00:29 AM | 21/05/2026 6:00:29 AM | All students have a right to be free from harm, and the Department of Education (the and/or the complainants, as adults, retain the right to make a complaint directly to the | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {AC8EF193-848F-4108-8989-D80B05AB2EAE} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Complaints involving the ‘public official’ (Director-General) procedure | 42064 | | | 20/05/2026 11:53:24 PM | 20/05/2026 11:53:24 PM | Policy and Procedure Register updates Summary of changes to The Complaints involving the ‘public official’ (Director-General) procedure has been updated to include reportable | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {91E5797C-75C2-4934-8179-166BF4FA2638} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Individual employee grievances procedure | 1298 | | | 12/05/2026 3:51:30 AM | 12/05/2026 3:51:30 AM | considers human rights and the principles of natural justice
considers the Charter of Victims' Rights (as appropriate)
protects the privacy of the | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Making and managing a public interest disclosure procedure | 1312 | | | 8/05/2026 1:13:44 AM | 8/05/2026 1:13:44 AM | Version number
3.4 | Version effective 16 February 2026 To outline the process under which a public Consider the Charter of Victims' Rights when dealing with disclosures | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CA20E8E5-E6D3-4EAE-B322-BE09C29566BC} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Individual employee grievances procedure | 6433 | | | 12/05/2026 3:12:14 AM | 12/05/2026 3:12:14 AM | an act or decision is not compatible with human rights or a decision failed to give proper Charter of Victims' Rights (as appropriate) o | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {28A703F5-95BA-4351-9D69-8D18CC6CC2E5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |