| Child friendly complaint form | 13681 | | | 10/12/2024 1:34:34 AM | 10/12/2024 1:34:34 AM | Child and student complaint form If you need help to fill in this form, you can ask a teacher, principal or other adult to Give this form to someone you trust to send it for you | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3921 | 125 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {516CE33A-D8DE-4D65-8A45-91D1EB96576D} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management procedure | 6726 | | | 13/07/2025 8:11:58 PM | 13/07/2025 8:11:58 PM | the subject of the customer complaint
keep an up-to-date customer complaint register
resolve customer complaints promptly and in accordance with | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and grievances management policy | 6854 | | | 13/07/2025 8:12:26 PM | 13/07/2025 8:12:26 PM | Complaint data is regularly analysed to understand performance and drive improvement, to ensure visibility of complaints trends and meet legislative reporting | STS_ListItem_850 | | | | 8808 | 538 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 13867 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 13985 | 297 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 6725 | | | 7/08/2025 6:10:01 AM | 7/08/2025 6:10:01 AM | by phone or by submitting an internal review request form
provide a clear idea of the problem with the complaint outcome or handling and the desired solution | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints: Request an internal review | 13807 | | | 25/01/2024 2:11:00 AM | 25/01/2024 2:11:00 AM | Please note that this form is only for internal reviews of customer complaints, not other departmental complaint processes Request for an internal review form | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 4375 | 152 | How do I request an internal review?;Request for an internal review form | 14804C17;63186B76 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {E59024B4-0425-49A5-90F3-011DEAEC7B08} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Making a complaint - Easy guide | 14345 | | | 1/02/2024 11:37:04 PM | 1/02/2024 11:37:04 PM | www.qld.gov.a u/contact-us • Privacy complaints can be emailed to privacy@qed.qld.gov.a u Help is available to make a complaint: • For an interpreter, call 1800 512 451 and ask | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 7462 | 257 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {DB78C611-3960-4E67-8F8F-FCB567B30B73} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Making a customer complaint - Information for parents and carers | 14346 | | | 19/01/2024 3:51:00 AM | 19/01/2024 3:51:00 AM | to submit a Request for internal review form within 20 days of receiving the complaint outcome understand that if the complaint is complex, it can take time to assess, manage and | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 6381 | 162 | | | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {177319E3-6E35-41A5-8DF3-36CFD2CF8F09} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Guide: Customer complaints management and human rights | 13735 | | | 19/01/2024 3:50:00 AM | 19/01/2024 3:50:00 AM | This guide must be read in Once the complaints officer assesses whether the complaint is a customer complaint, they also need to consider if the matter is a human rights complaint | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 3149 | 95 | Overview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints | 0827E050;32D9F924;4F3E67F0;68923E93 | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {11572B34-AF20-4B3B-9C78-4DBE6AC3D231} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |
| Customer complaints management – Internal review information sheet | 13868 | | | 6/11/2023 1:18:00 AM | 6/11/2023 1:18:00 AM | can request which examines if the complaint management process for a customer complaint was appropriate and/or if the if the customer complaints management procedure was followed | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 1449 | 57 | What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review? | 543ACD5A;07C7290C;6D32A0E3;59A24A85;11167AFC | | | | 0 | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {085A2D14-69B7-4875-A1F6-51B50B20957C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 852;1 | 852 |