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Customer complaint management framework1222127/10/2023 4:04:35 AM27/10/2023 4:04:35 AMIt is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx36462790https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Complaints and grievances management policy5587022/05/2024 10:11:00 PM22/05/2024 10:11:00 PMComplaint data is regularly analysed to understand performance and drive improvement, to ensure visibility of complaints trends and meet legislative reporting STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management procedure41486/02/2024 6:45:41 AM6/02/2024 6:45:41 AMthe subject of the customer complaint keep an up-to-date customer complaint register resolve customer complaints promptly and in accordance with STS_ListItem_85087200https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and appeals – subclass 500 (schools) visa procedure375326/05/2024 7:00:44 PM26/05/2024 7:00:44 PMwith the Overseas student regarding the complaint, if required support staff in managing complaints liaise with EQI to manage formal complaints and STS_ListItem_8509000https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review procedure414529/04/2024 1:53:14 AM29/04/2024 1:53:14 AMto customer complaints managed outside the department through an external review (for example, a complaint to the Queensland Ombudsman or Queensland STS_ListItem_85051400https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Information privacy breach and privacy complaints procedure5979316/04/2024 2:31:14 AM16/04/2024 2:31:14 AMA privacy complaint may arise as a result of a privacy breach Privacy complaints that are also customer complaints or human rights complaints must be recorded and included in STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{43E1844C-8604-4F23-98F2-DB7B62AF7785}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints involving the ‘public official’ (Director-General) procedure375421/01/2024 8:30:56 PM21/01/2024 8:30:56 PMprocess for identifying and reporting on complaints of corrupt conduct or misconduct by the Director-General escalate complaints of suspected corrupt conduct or STS_ListItem_8505000https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy394621/01/2024 6:30:48 PM21/01/2024 6:30:48 PMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Everyone who makes a complaint is treated with respect STS_ListItem_8506600https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Making a complaint - Easy guide559711/02/2024 11:37:04 PM1/02/2024 11:37:04 PMwww.qld.gov.a u/contact-us • Privacy complaints can be emailed to privacy@qed.qld.gov.a u Help is available to make a complaint: • For an interpreter, call 1800 512 451 and ask STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx13611860https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DB78C611-3960-4E67-8F8F-FCB567B30B73}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child friendly complaint form121296/03/2024 4:25:29 AM6/03/2024 4:25:29 AMWho or what are you unhappy with Child and student complaint form If you need help to fill in this form, you can ask a teacher, principal or other adult to help you or call 13 74 STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx11891270https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{516CE33A-D8DE-4D65-8A45-91D1EB96576D}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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