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Customer complaints management procedure41486/02/2024 6:45:41 AM6/02/2024 6:45:41 AMbe overturned or changed using the Customer complaints management framework inform the department of changes affecting the customer complaint, including if help is no longer STS_ListItem_85087200https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaint management framework1222127/10/2023 4:04:35 AM27/10/2023 4:04:35 AMreview procedure • Queensland Public Service Customer Complaint Management Framework and Guideline • Compliments and customer complaints website • Information for parents and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx15914250https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure414525/01/2024 4:38:54 AM25/01/2024 4:38:54 AMwere adequately considered during the management of the customer complaint advise the complainant and original complaints officer of the outcome of the STS_ListItem_85051400https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy5587025/01/2024 4:38:56 AM25/01/2024 4:38:56 AM1. Complaint and grievance management processes processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management notify STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Guide: Customer complaints management and human rights1232619/01/2024 3:50:00 AM19/01/2024 3:50:00 AMCustomer complaints management framework, and procedure The complaint can then be resolved using the Customer complaints management procedure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx35390Overview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints0827E050;32D9F924;4F3E67F0;68923E930https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{11572B34-AF20-4B3B-9C78-4DBE6AC3D231}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Early childhood education and care complaints management policy394621/01/2024 6:30:48 PM21/01/2024 6:30:48 PMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus 2. Complaints outside the scope of this policy STS_ListItem_8506600https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Making a customer complaint - Information for parents and carers1241319/01/2024 3:51:00 AM19/01/2024 3:51:00 AMCheck the school’s website to find your school’s complaints management process Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to ensure you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx10802530https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{177319E3-6E35-41A5-8DF3-36CFD2CF8F09}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Complaint process for restrictive practices120378/02/2021 5:38:30 AM8/02/2021 5:38:30 AMHow to make a complaint Customer complaints management procedure Customer complaints management policy Customer Complaints Management Framework STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx188370https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{DCEC63E0-A975-4F81-ADC2-FEF19BCD9B82}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Early childhood education and care complaints management policy1220719/01/2024 5:42:06 AM19/01/2024 5:42:06 AMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus . Complaints outside the scope of this policy STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx16890https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review information sheet122226/11/2023 1:18:00 AM6/11/2023 1:18:00 AMcan request which examines if the complaint management process for a customer complaint was appropriate and/or if the if the customer complaints management procedure was followed STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx12325What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review?543ACD5A;07C7290C;6D32A0E3;59A24A85;11167AFC0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852

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