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Customer complaints management procedure92730/06/2026 5:00:12 PM30/06/2026 5:00:12 PMbe overturned or changed using the Customer complaints management framework inform the department of changes affecting the customer complaint, including if help is no longer STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaint management framework586311/05/2026 2:23:57 AM11/05/2026 2:23:57 AMreview procedure • Queensland Public Service Customer Complaint Management Framework and Guideline • Compliments and customer complaints website • Information for parents and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx149913010https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure92629/05/2026 6:30:21 AM29/05/2026 6:30:21 AMwere adequately considered during the management of the customer complaint advise the complainant and original complaints officer of the outcome of the STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy99330/06/2026 4:30:12 PM30/06/2026 4:30:12 PM1. Complaint and grievance management processes processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management notify STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Guide: Customer complaints management and human rights642025/02/2026 1:27:00 AM25/02/2026 1:27:00 AMCustomer complaints management framework, and procedure The complaint can then be resolved using the Customer complaints management procedure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx3670174Overview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints;Review rights;Recording and reporting;Other resources691243C7;150C2FF0;4A70DEA5;76E1FFE6;0BD2C9A4;0937E69F;1DA5F8D60https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{11572B34-AF20-4B3B-9C78-4DBE6AC3D231}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Early childhood education and care complaints management policy8463/03/2026 12:45:14 AM3/03/2026 12:45:14 AMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus 2. Complaints outside the scope of this policy STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints management – Internal review information sheet586415/04/2026 1:19:00 AM15/04/2026 1:19:00 AMcan request which examines if the complaint management process for a customer complaint was appropriate and/or if the if the customer complaints management procedure was followed STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx157859What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review?691243C7;45263D6E;7E87F441;59EC0CC6;150C2FF00https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Making a customer complaint - Information for parents and carers644225/02/2026 1:21:00 AM25/02/2026 1:21:00 AMCheck the school’s website to find your school’s complaints management process Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to ensure you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx6846105Making a customer complaint – Information for parents and carers0D82AC220https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{177319E3-6E35-41A5-8DF3-36CFD2CF8F09}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Complaints and appeals – subclass 500 (schools) visa procedure99217/07/2025 4:03:35 AM17/07/2025 4:03:35 AMrefer to the Customer complaints and grievances management policy and follow the Customer complaints management procedure for complaints observe and adhere to the complaints and STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Privacy data breach and complaints procedure3869213/07/2026 2:45:50 AM13/07/2026 2:45:50 AMPrivacy complaints may also be customer complaints, human rights complaints or Charter of Victims' Rights complaints and if applicable, must be recorded STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{43E1844C-8604-4F23-98F2-DB7B62AF7785}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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