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Customer complaints management procedure9273/03/2026 5:51:32 AM3/03/2026 5:51:32 AMbe overturned or changed using the Customer complaints management framework inform the department of changes affecting the customer complaint, including if help is no longer STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{7A466734-2C94-4609-A5AE-3CA8DE9A2571}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaint management framework586327/10/2023 4:04:35 AM27/10/2023 4:04:35 AMreview procedure • Queensland Public Service Customer Complaint Management Framework and Guideline • Compliments and customer complaints website • Information for parents and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{C7F0749F-3E5E-474D-A926-8157895731C6}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Customer complaints management – Internal review procedure9265/03/2026 2:41:48 AM5/03/2026 2:41:48 AMwere adequately considered during the management of the customer complaint advise the complainant and original complaints officer of the outcome of the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy99313/07/2025 8:12:26 PM13/07/2025 8:12:26 PM1. Complaint and grievance management processes processing and outcome of a customer complaint comply with the Australian Standard for customer complaints management notify STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Guide: Customer complaints management and human rights642025/02/2026 1:27:00 AM25/02/2026 1:27:00 AMCustomer complaints management framework, and procedure The complaint can then be resolved using the Customer complaints management procedure STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxOverview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints;Review rights;Recording and reporting;Other resources691243C7;150C2FF0;4A70DEA5;76E1FFE6;0BD2C9A4;0937E69F;1DA5F8D6https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{11572B34-AF20-4B3B-9C78-4DBE6AC3D231}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Customer complaints management – Internal review information sheet58643/03/2026 3:28:00 AM3/03/2026 3:28:00 AMcan request which examines if the complaint management process for a customer complaint was appropriate and/or if the if the customer complaints management procedure was followed STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxWhat is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review?691243C7;45263D6E;7E87F441;59EC0CC6;150C2FF0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Early childhood education and care complaints management policy8463/03/2026 12:45:14 AM3/03/2026 12:45:14 AMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus 2. Complaints outside the scope of this policy STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F13F6BA7-071A-40D6-8541-204FE0B94C01}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Managing unreasonable complainant conduct procedure123121/01/2024 11:40:27 PM21/01/2024 11:40:27 PMto engage with you about your complaint and the department's complaints management process for that complaint will be exhausted STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{05BB628D-B764-4D4E-8C6C-E155E7F1DDA1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Early childhood education and care complaints management policy61513/03/2026 12:32:09 AM3/03/2026 12:32:09 AMof Education’s (the department’s) complaint management approach for complaints about early childhood education and care Customer focus . Complaints outside the scope of this policy STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxhttps://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{6B249442-6654-47C7-916A-AD3EAC5E4250}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Making a customer complaint - Information for parents and carers644225/02/2026 1:21:00 AM25/02/2026 1:21:00 AMCheck the school’s website to find your school’s complaints management process Register at https://ppr.qed.qld.gov.au/pp/customer-complaints-management-procedure to ensure you STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxMaking a customer complaint – Information for parents and carers0D82AC22https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{177319E3-6E35-41A5-8DF3-36CFD2CF8F09}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852

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