Complaints and grievances management policy | 55870 | | | 7/03/2024 1:53:52 AM | 7/03/2024 1:53:52 AM | to manage and investigate complaints, including: customer complaints, individual employee grievances, complaints involving Complaints can be made anonymously (grievances excepted | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Customer complaints management procedure | 4148 | | | 6/02/2024 6:45:41 AM | 6/02/2024 6:45:41 AM | the subject of the customer complaint
keep an up-to-date customer complaint register
resolve customer complaints promptly and in accordance with | STS_ListItem_850 | | | | 872 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Complaints involving the ‘public official’ (Director-General) procedure | 3754 | | | 21/01/2024 8:30:56 PM | 21/01/2024 8:30:56 PM | All employees must promote the public confidence in the integrity of the department by promptly reporting and dealing with complaints of corrupt conduct or misconduct by the | STS_ListItem_850 | | | | 50 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {FE3E1FF6-DF79-47A9-ACF7-6CF07D0CD989} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Customer complaint management framework | 12221 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | It is not a complaint when our customers We try to resolve customer complaints as quickly as possible at the point where the complaint is received or after it is re-directed to the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 2191 | 344 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Customer complaints management – Internal review procedure | 4145 | | | 25/01/2024 4:38:54 AM | 25/01/2024 4:38:54 AM | an impartial review of a customer complaint outcome or management process by an employee of the Department of Education (the department) who was not the original complaint officer | STS_ListItem_850 | | | | 514 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Upcoming - Information privacy breach and privacy complaints procedure | 58858 | | | 26/03/2024 2:23:10 AM | 26/03/2024 2:23:10 AM | required by the department and its employees to ensure the reporting and management of privacy breaches or privacy complaints relating to an individual’s personal information | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | 435 | 365 | | | | | | 0 | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {744E781F-ECA1-4BA0-97FF-F8BFE169521A} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
Information privacy and right to information procedure | 3566 | | | 26/03/2024 3:31:42 AM | 26/03/2024 3:31:42 AM | and Administrative Law Branch if a complaint proceeds to the Office of the Information Employees must only use personal information for the purpose for which it was collected | STS_ListItem_850 | | | | 575 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {43E1844C-8604-4F23-98F2-DB7B62AF7785} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Complaints and appeals – subclass 500 (schools) visa procedure | 3753 | | | 21/01/2024 7:00:46 PM | 21/01/2024 7:00:46 PM | with the Overseas student regarding the complaint, if required
support staff in managing complaints
liaise with EQI to manage formal complaints and | STS_ListItem_850 | | | | 90 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DD25D133-8A0C-48FB-8AD7-2E2B929ED1F5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Managing unreasonable complainant conduct procedure | 55871 | | | 21/01/2024 11:40:27 PM | 21/01/2024 11:40:27 PM | This procedure applies to complaints processes outlined in the Complaints and grievances management policy with the exception of individual employee grievances | STS_ListItem_850 | | | | | | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
Individual employee grievances procedure | 3783 | | | 22/01/2024 5:46:15 AM | 22/01/2024 5:46:15 AM | of a professional association
ensure employees are aware of the Employee Assistance Program (EAP) (DoE employees only) counselling services and contact | STS_ListItem_850 | | | | 239 | 0 | | | | | | 0 | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |