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Guide: Customer complaints management and human rights642025/02/2026 1:27:00 AM25/02/2026 1:27:00 AMPart 2 of the Act contains 23 human rights a complaint may engage one, or many human rights, the complaints officer should consider each human right and decide if it has, or has not STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxOverview;Human rights complaints;Customer complaints and human rights complaints;Considerations: Assessing human rights complaints;Review rights;Recording and reporting;Other resources691243C7;150C2FF0;4A70DEA5;76E1FFE6;0BD2C9A4;0937E69F;1DA5F8D6https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{11572B34-AF20-4B3B-9C78-4DBE6AC3D231}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Human rights impact assessment decision making exemplar64962/12/2025 7:40:00 AM2/12/2025 7:40:00 AMdetermine if your decision is compatible with human rights under the Human Rights Act 2019 decisions in a way that is consistent with human rights law (compatible with human rights STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxHuman rights impact assessment: decision-making76E4458Chttps://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{F4730F6A-0FD0-489C-AB7A-602FB005B039}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Allocation of state education procedure106311/02/2026 5:32:14 AM11/02/2026 5:32:14 AMif a submission has been made Consider human rights when reviewing decisions by the regional Are any human rights engaged or impacted by the calculation of remaining allocation of STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{557F7AD0-7F47-42D3-A60D-FB3EAA978BB1}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Complaints and grievances management policy99313/07/2025 8:12:26 PM13/07/2025 8:12:26 PMWhat this means for the department department manages customer complaints (including human rights and Victims' Charter Rights impacts) using the Customer complaints management STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{CE424AA2-DF3A-4782-939C-4CAD60741003}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Temporary closure and re-opening of state schools procedure8633/03/2025 7:15:17 AM3/03/2025 7:15:17 AMconsider human rights, and as soon as practicable document their assessment of whether the closure engages or limits any human rights by examining the following questions STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{9A045FCC-0E85-4113-A925-49E32A65E931}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Flexible arrangements – Human Rights impact assessment exemplar607617/05/2023 5:40:00 AM17/05/2023 5:40:00 AMdetermine if your decision is compatible with human rights under the Human Rights Act 2019 <Insert any other human right that is engaged, otherwise delete row STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxExemplar - Human rights impact assessment: flexible arrangements for state school students616831B7https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{F7E5FEAE-7B1B-455E-8A2D-491FBAF3F369}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Cancellation of enrolment procedure98318/11/2025 2:09:39 AM18/11/2025 2:09:39 AMpracticable undertake an assessment of the human rights under the Human Rights Act 2019 (Qld) that may be impacted by the STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{03068915-CD84-4B7E-8C77-00F5E5D33581}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Human rights impact assessment exemplar64977/11/2022 11:59:00 PM7/11/2022 11:59:00 PMThis document records how human rights were considered in the process to determine if the decision is compatible with human rights under the Human Rights Act 2019, and the outcome STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspxHuman rights impact assessment4D4F4B11https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{DE15E755-6487-4511-BC3A-8C54EA4C8892}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
User charging procedure87525/11/2025 2:52:42 AM25/11/2025 2:52:42 AMConsider human rights impacts and ensure decisions relating to fees and charges are compatible with the Human Rights Act 2019 (Qld STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6DE78E40-F50F-4939-8927-E941DDEC85BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Individual employee grievances procedure129815/02/2026 5:15:22 PM15/02/2026 5:15:22 PMan act or decision is not compatible with human rights or a decision failed to give proper consideration to a relevant human right under the Human Rights Act 2019 (Qld) (HR Act STS_ListItem_850https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846

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