Customer complaints management – Internal review procedure | 45253 | | | 8/01/2023 11:17:15 PM | 8/01/2023 11:17:15 PM | information when requesting the internal review
understand that complex internal reviews can take time to assess, manage and officer of the outcome of the internal review process | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
Customer complaints management - Internal review procedure | 12408 | | | 5/01/2023 5:32:12 AM | 5/01/2023 5:32:12 AM | complaint was handled can request an internal review by submitting the Request for internal review form or lodging the request over the The internal review officer will review the | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {F71C9EC8-1ED2-4263-BC84-62F7F1E259F9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
Individual employee grievances procedure | 45128 | | | 21/04/2023 4:11:07 AM | 21/04/2023 4:11:07 AM | where a request for an internal review is made the Internal Review Decision Maker determines whether the decision | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {F7D2D4FC-6DC7-4718-B5A1-9FB87BD2CB50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
Customer complaints management – Internal review information sheet | 12407 | | | 10/02/2021 2:54:00 AM | 10/02/2021 2:54:00 AM | Internal reviews are conducted in accordance with the following process The Internal review procedure contains more information about the department’s approach to internal reviews | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | What is an internal review?;How to request an internal review;Who conducts an internal review? ;How is an internal review conducted?;What if the complainant remains dissatisfied after an internal review? | | | | | | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {085A2D14-69B7-4875-A1F6-51B50B20957C} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 610;1 | 610 |
Individual employee grievances procedure | 12465 | | | 21/04/2023 3:42:06 AM | 21/04/2023 3:42:06 AM | Stage 2: Internal Review Stage 3: External Review is dissatisfied with a decision made following internal review, the employee may seek an external review | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {28A703F5-95BA-4351-9D69-8D18CC6CC2E5} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
State special school enrolment (additional requirements) procedure | 45300 | | | 5/04/2022 10:59:52 PM | 5/04/2022 10:59:52 PM | application, applicant/s may seek an internal review of the decision by submitting an Application for internal review of special school enrolment ineligibility | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DF49A9AF-3647-4917-ADCF-9102F42824D9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
State special school enrolment (additional requirements) procedure | 12988 | | | 5/04/2022 5:32:13 AM | 5/04/2022 5:32:13 AM | Application for internal review of special school enrolment ineligibility, review the original decision to refuse state | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {FA0F40A5-DC80-48A6-8AAA-7DBC2B9DD6AD} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 606;15 | 606 |
Customer complaints: Request an internal review | 12412 | | | 10/02/2021 2:53:00 AM | 10/02/2021 2:53:00 AM | You can find more information about internal review and the department’s processes in the Internal review procedure and Internal review information sheet If you do not know your | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | How do I request an internal review?;Request for internal review form | 121A049E;18D10290 | | | | | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {E59024B4-0425-49A5-90F3-011DEAEC7B08} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 610;1 | 610 |
Customer complaints management – Managing unreasonable complainant conduct procedure | 58912 | | | 23/02/2022 5:51:17 AM | 23/02/2022 5:51:17 AM | in managing customer complaints or internal reviews (complaints officer or internal review officer | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 604;16 | 604 |
Request for internal review form | 12456 | | | 4/05/2021 12:50:00 AM | 4/05/2021 12:50:00 AM | may decide to take no further action if the reasons for seeking an Internal Review are insufficient, the request for Internal Review is frivolous or vexatious, or you have | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | docx | False | | docx | | https://ppr.qed.qld.gov.au | {EE270AF5-47B5-4FF1-93C2-E7E34858165F} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js | 610;1 | 610 |