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Customer complaints management – Internal review procedure87192/04/2025 1:40:52 AM2/04/2025 1:40:52 AMinformation when requesting the internal review understand that complex internal reviews can take time to assess, manage and officer of the outcome of the internal review process STS_ListItem_8500https://ppr.qed.qld.gov.auhtmlFalseaspxhttps://ppr.qed.qld.gov.au/policiesandprocedures{6E05E67C-3B05-4401-AA3D-D31ED61645BA}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js846;16846
Customer complaints: Request an internal review1498625/01/2024 2:11:00 AM25/01/2024 2:11:00 AMmore information about the department’s internal review process in the Internal review procedure and Internal review information sheet Tell us why you are seeking an internal review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx348198How do I request an internal review?;Request for an internal review form14804C17;63186B760https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{E59024B4-0425-49A5-90F3-011DEAEC7B08}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Customer complaints management – Internal review information sheet150766/11/2023 1:18:00 AM6/11/2023 1:18:00 AMInternal reviews are conducted in accordance with the following process The Internal review procedure contains more information about the department’s approach to internal reviews STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx112718What is an internal review?;How to request an internal review;Who conducts an internal review?;How is an internal review conducted?;What if you are still dissatisfied after an internal review?543ACD5A;07C7290C;6D32A0E3;59A24A85;11167AFC0https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{085A2D14-69B7-4875-A1F6-51B50B20957C}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Individual employee grievances procedure1543522/05/2025 2:02:15 AM22/05/2025 2:02:15 AMStage 2: Internal review – if the employee is dissatisfied with a decision made following internal review, the employee may seek an external review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx78341490https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{28A703F5-95BA-4351-9D69-8D18CC6CC2E5}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Upcoming - Individual employee grievances procedure v4.45333121/05/2025 1:57:07 AM21/05/2025 1:57:07 AMThe Victims’ Commissioner and Sexual Violence Review Board Act 2024 (the Act) allows a commenced in September 2024 and the review of, and updates to, the Complaints and STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx116240https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{D60260B9-47B1-458B-B38C-86707CB0557A}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Request for internal review form155014/05/2021 12:50:00 AM4/05/2021 12:50:00 AMmay decide to take no further action if the reasons for seeking an Internal Review are insufficient, the request for Internal Review is frivolous or vexatious, or you have STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx2370630https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{EE270AF5-47B5-4FF1-93C2-E7E34858165F}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
State special school enrolment (additional requirements) procedure1564422/04/2025 4:22:11 AM22/04/2025 4:22:11 AM Application for internal review of special school enrolment ineligibility, review the original decision to refuse state STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx50652000https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{FA0F40A5-DC80-48A6-8AAA-7DBC2B9DD6AD}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Application for internal review of special school enrolment ineligibility152228/02/2021 3:41:00 AM8/02/2021 3:41:00 AMIf you are seeking an internal review of the decision to refuse enrolment at a state days of receiving the application for internal review in accordance with section 392 of the STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx977320https://ppr.qed.qld.gov.audocxFalsedocxhttps://ppr.qed.qld.gov.au{29FF64C5-A12A-4505-8B25-2B9156F67797}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Word.js852;1852
Right to Information Act 2009 | Director-General delegations50351/07/2025 2:05:34 AM1/07/2025 2:05:34 AMInternal review limitation: The following officers do not have the delegated power to deal with an application for internal review STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx171130https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{1AF073DA-3E60-4FB9-B08D-7A45056B99AC}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848
Child Protection Act 1999 | Director-General delegations502527/06/2025 6:18:53 AM27/06/2025 6:18:53 AMDepartment of Education Legislative Delegations Delegation of Director-General's Powers Child Protection Act 1999 (Version 17 — Effective Date 1 July 2025) NOTE: In accordance STS_ListItem_DocumentLibraryhttps://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx3183820https://ppr.qed.qld.gov.aupdfFalsepdfhttps://ppr.qed.qld.gov.au{82D35B98-FC86-4931-A61C-F655827B99FB}~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js848;15848

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