| Customer complaints management procedure | 927 | | | 3/03/2026 5:51:32 AM | 3/03/2026 5:51:32 AM | it must be recorded as a customer complaint and included in departmental reporting including a clear idea of the problem and the desired solution
cooperate in a respectful | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaint management framework | 5863 | | | 27/10/2023 4:04:35 AM | 27/10/2023 4:04:35 AM | improvements and to meet our complaints reporting obligations under the Public Sector Act providing a clear idea of the problem and the desired solution • providing all relevant | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {C7F0749F-3E5E-474D-A926-8157895731C6} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Customer complaints management – Internal review procedure | 926 | | | 17/04/2026 5:30:51 AM | 17/04/2026 5:30:51 AM | form
provide a clear idea of the problem with the complaint outcome or handling and the to support each step in the internal review process and enable departmental reporting | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing manual tasks procedure | 1226 | | | 11/01/2022 11:16:26 PM | 11/01/2022 11:16:26 PM | Version number
1.0 | Version effective 10 March 2020 This procedure outlines the specific legislative requirements and Department of Education (the department) processes | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0E869626-F32E-4B66-9EB9-BF5E09FC5639} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Complaints and grievances management policy | 993 | | | 13/07/2025 8:12:26 PM | 13/07/2025 8:12:26 PM | to ensure visibility of complaints trends and meet legislative reporting obligations with the Customer complaints management procedure and included in departmental reporting | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {CE424AA2-DF3A-4782-939C-4CAD60741003} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Work experience placements for school students procedure | 878 | | | 5/03/2026 5:45:22 AM | 5/03/2026 5:45:22 AM | An updated version of this procedure and supporting information will be effective on 20/04/2026 You can preview the content in the Upcoming version section below | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0E92C922-BE10-4289-A0CE-5782E131CF81} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Restrictive practices procedure | 1003 | | | 21/07/2025 7:02:22 AM | 21/07/2025 7:02:22 AM | be used in state schools
the reporting, notification and oversight obligations of state and physical restraint techniques
reporting and oversight procedures following any use | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {51FACEC0-5D34-433F-9BD3-CD393B445F50} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Asbestos incident management procedure | 973 | | | 23/01/2026 5:36:09 AM | 23/01/2026 5:36:09 AM | This procedure addresses incident reporting, recording, notification and investigation of incidents and establish processes for reporting incidents that occur outside of normal | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {0C2BFD97-FC1E-4F88-A07E-FA7096BDE5B2} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Upcoming - Work experience placements for school students procedure v7.0 | 39222 | | | 5/03/2026 2:54:59 AM | 5/03/2026 2:54:59 AM | Policy and Procedure Register updates Summary of changes to: Work experience placements for capabilities such as online and electronic forms, and incident reporting systems etc | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {7BC88D2D-747B-4D77-9CE6-6C9C40779BEC} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Occupational violence prevention procedure | 1154 | | | 21/02/2025 4:24:18 AM | 21/02/2025 4:24:18 AM | Version number
1.2 | Version effective 21 February 2025 This procedure provides the minimum standard for the prevention and management of occupational violence risks | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {51A48238-8DD8-474A-B6E4-92CA82C850CE} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |