| Customer complaints management – Internal review procedure | 926 | | | 17/04/2026 5:30:51 AM | 17/04/2026 5:30:51 AM | when requesting the internal review
understand that complex internal reviews can take time to assess, manage and of the outcome of the internal review process | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {6E05E67C-3B05-4401-AA3D-D31ED61645BA} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Managing unreasonable complainant conduct procedure | 1231 | | | 13/03/2026 12:50:09 AM | 13/03/2026 12:50:09 AM | New or emergent issues can still be raised with the school or department, if required in managing complaints or internal reviews (complaints officer or internal review officer | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {05BB628D-B764-4D4E-8C6C-E155E7F1DDA1} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Annual school banding and position classification evaluation for principals and heads of special education services (HOSES) procedure | 1066 | | | 13/11/2025 12:52:51 AM | 13/11/2025 12:52:51 AM | A schools banding may change dependent on a number of factors, including school enrolment benchmarks and complexity HR Branch reviews regional feedback provided through consultation | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {71775065-7D30-48DD-A3CB-B06B2197C794} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| State special school enrolment (additional requirements) procedure | 946 | | | 4/12/2025 2:59:50 AM | 4/12/2025 2:59:50 AM | Assistant Director-General State Schools Within 40 school days of receiving an Application for internal review of special school enrolment ineligibility, review the | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {DF49A9AF-3647-4917-ADCF-9102F42824D9} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Child Protection Act 1999 | Director-General delegations | 4508 | | | 27/06/2025 6:18:53 AM | 27/06/2025 6:18:53 AM | Version 17: July 2025 File Ref Deputy Director-General, School and Regional Operations and Performance Registered nurses employed as registered nurses by Schools and Student Support | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/delegation/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {82D35B98-FC86-4931-A61C-F655827B99FB} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing unreasonable complainant conduct procedure | 6637 | | | 13/03/2026 12:32:10 AM | 13/03/2026 12:32:10 AM | to enable the complaint or internal review to be productively resolved by implementing New or emergent issues can still be raised with the school or department, if required | STS_ListItem_DocumentLibrary | | | https://ppr.qed.qld.gov.au/attachment/Forms/AllItems.aspx | | | | | | | | | https://ppr.qed.qld.gov.au | pdf | False | | pdf | | https://ppr.qed.qld.gov.au | {9E3166D8-1953-4819-AD4D-EFC1B1224819} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_PDF.js | 848;15 | 848 |
| Managing inappropriate and hostile conduct procedure | 1225 | | | 27/03/2026 7:07:40 AM | 27/03/2026 7:07:40 AM | All state schools, Director-General (or delegate or wellbeing of members of the school community
conduct an internal review (upon appeal submission) and make a | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {57899041-2AA4-4970-B622-4D471B2A4EB2} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Customer complaints management procedure | 927 | | | 3/03/2026 5:51:32 AM | 3/03/2026 5:51:32 AM | This procedure should be read in undertake internal reviews as an internal review officer in accordance with the Internal review procedure
report to Strategy and Performance on | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {7A466734-2C94-4609-A5AE-3CA8DE9A2571} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| Sports, leisure and recreation provider – subclass 500 (schools) visa procedure | 944 | | | 17/07/2025 4:08:33 AM | 17/07/2025 4:08:33 AM | including approval status, date approved, review date and nominating school
provide advice and support to the school principal and school staff implementing this procedure | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {07F6B560-0C7C-4B05-A894-917671C4DFD8} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |
| School performance procedure | 1014 | | | 21/01/2026 7:17:28 AM | 21/01/2026 7:17:28 AM | Schools and students > School administration key improvement strategies from the previous school review are considered as part of subsequent school performance | STS_ListItem_850 | | | | | | | | | | | | https://ppr.qed.qld.gov.au | html | False | | aspx | | https://ppr.qed.qld.gov.au/policiesandprocedures | {4FD58040-7662-42F4-ADD7-F88D93C23987} | | | ~sitecollection/_catalogs/masterpage/Z1/Skins/CUESearch/DisplayTemplates/Item_Default.js | 846;16 | 846 |